The Panini Gallery Executive Summary The Panini Gallery will be in the business of making Panini’s; a specialty Italian inspired, grilled sandwich. A Panini fills a popular focus, lunch, but can be eaten for breakfast, dinner, or as a snack. The Panini Gallery will offer a product that is a different option compared to the main sandwich shops available to downtown customers; customers can order their meal to go, or eat in the restaurant. At an affordable price range of $7.00 and the convenience of a quick, satisfying meal, a Panini makes for a non-exclusive meal available to anyone in the downtown area. The location will be on 2nd avenue; a busy street with many shopping centres and businesses attracting hungry shoppers and workers. The quality of the Panini’s will be high, with a focus on quality ingredients like roasted vegetables, in-store made spreads and specialty cheeses. Bread will be ordered from the local bakery, Christies, and fruits and vegetables purchased from local growers as much as possible. There will be a menu style with options for individual choice of the ingredients used in one’s Panini, or there will be the featured Panini’s of the day to choose from; the featured Panini’s will change as different ingredients are available. The shop will be incorporated and managed by myself, a Finance graduate from The Edwards School of Business. Along with my Finance degree, I have industry experience; I have worked at a busy cafe for three out of the four years it has been operating, and observed its successes and challenges as it has grown. The cafe catered to a breakfast and lunch crowd downtown, so I am aware of the organization systems and processes needed to maintain an efficient operation that delivers quality food to the public along with good, fast service. I will include employees that I know personally, and hire based on work experience and attitude. I will need one to four employees working at a time depending on the time of day, and the presence of the manager. Employees’ duties will include serving customers, making Panini’s, cleaning, and opening and closing the shop. The manager will be hands on, and work during the busy periods of the day, and be responsible for training and hiring. Part-time employees will be hired, and wages will start at $9.90, above minimum wage, and increase as their employment length increases; pay raises as well as increased responsibility in the business are in place for long term employees, to encourage low turnover. I will also include a partner involved in creating interior furniture and equipment in order to lower costs of set up and have someone with good taste to help create a welcoming and unique environment for the restaurant. I will have an accountant to maintain financials and tax records and administer the pay role. Business Plan Page 1 The Panini Gallery To develop a customer base and become well known, advertising will be starting in the first year of operations. Local media outlets will be used, such as CFCR community radio, and Planet S magazine, to reach a community orientated audience at a lower price than commercialized sources. The Panini Gallery will sponsor community events, such as marathons and charity walks, by supplying Panini’s at the events; this shows support for the community as well as creates awareness of the business. The location alone of The Panini Gallery is a major advertising advantage; its store front will be made to stand out to the many people walking by on 2nd avenue. Our image to the costumer is a restaurant that offers a convenient meal that satisfies and is different; it’s healthy, quick, and delicious. Maintaining The Panini Gallery’s image of quality and taste need to be ensured; to allow for efficiency of operations, Panini ingredients will be well organized, workers will have designated roles for the day, and the featured Panini’s will be made the morning or night before. The Panini gallery will need $31,000 in capital expenditures to set up the operation. The plan is to finance 1/3 from debt financing at 10% interest, and the other $21,000 will come from equity financing. The building will be leased, which lowers capital expenses. Debt is valued at 10% to account for the risk associated with a new business. The cost of equity has been rated as 25%; the 5 year projections of The Panini Gallery provides investors with an 88.3% internal rate of return on investment, and an external rate of return of 62% with dividend payments of $20,000 in the last three years. The forecasted value of the business is based entirely on the critical risk variable of the number of customers per day. The Panini Gallery expects an average of 80 customers per day in the first year and to grow by 25%, 15% and 5% in years two three and four, respectively. The amount of costumers per day has been estimated using figures that are 20% more conservative to a similar competitor’s, The Pita Pit, actual costumer flow. A risk analysis of the economic and net income breakevens emphasizes the correlation of between customers and success by showing that the estimated 80 customers are not much higher than the minimum numbers needed to break even in the first year, but the cushion between expected and breakeven figures grows in the future years. Operations Plan Mission statement: The Panini Gallery provides a meal with nourishment, convenience, and variety by combining quality ingredients to form a deliciously satisfying Panini. For a healthy and delicious food choice that can be enjoyed by a variety of different diets at any time of day, The Panini Gallery fills the need. Business Plan Page 2 The Panini Gallery A Panini is a delicious grilled sandwich made of a variety of ingredients to create a quick and satisfying meal. The Panini Gallery will specialize in Panini’s and offer customers a meal to go, or allow them to eat in store. The message to customers is that there are many ways to make a Panini, and at The Panini Gallery, we make it their way; customers are presented with all the ingredients available, and they chose what goes into their Panini. There are different diet needs and values, so vegan and vegetarian options will be present. Ingredient categories for Panini’s will be varieties of bread, cheeses, deli meats, in-store made spreads and fresh fruits and grilled vegetables. Panini’s can be eaten as breakfasts, lunches, dinners or snacks; there will be options for desert Panini’s as well. The Panini Gallery makes a quick, affordable meal that has quality ingredients that appeal to taste and to health interests with whole grain bread options and nutritious ingredients. The location will be downtown, on 2nd Avenue in a busy area, where shops and offices are located. Second avenue an ideal location; people can come in before or after work, at lunch or on breaks. There are many shopping centres that attract many people downtown, and these are all potential customers. There are not many healthy quick meal options in this location, mostly sit down restaurants or coffee shops. The Panini Gallery’s goal is to attract customers to a different option for a quick meal that offers good quality and taste, and continue to grow in customers by maintaining a quality product and fast service. Site Location I will lease an 812 sq ft retail space, with 210 sq ft of mezzanine space, at 136 - 2nd Avenue South, Saskatoon, a retail location, in the same building as Saskatoon Asian Restaurant and next door to the Pita Pit. It is a highly visited location and is across the street from the Scotia Centre. This gives space for a kitchen, storage space and customer seating. The traffic for the Asian restaurant will be ideal, since they will become aware of The Panini Gallery when passing by it. Since the two restaurants offer completely different cuisines, there is no competitive threat of being near one another. The Pita Pit offers direct competition because of its similar cuisine and price, but it also acts as an advantage because customers destined for the Pita Pit will see The Panini Gallery, and be won over by the different option available to them. The retail stores in the location will also bring traffic by the location to create potential customers. Business Plan Page 3 The Panini Gallery Floor Plan: Seating Area Entrance < Divider Element Panini Grill Sink Oven M e n u \ Fridge> Work Counter < Dishwasher d i v i d e r Seating Area Till Storage room: - Deep freeze - Food - Cleaning and supplies Business Plan Page 4 The Panini Gallery Legal Structure The Panini Gallery will be incorporated. Organizational Structure I will use knowledge from the cafe I have worked and I will include employees that I know personally, and allow them to have input as well. It would be ideal to involve a financing partner who can create the interior furniture and equipment, in order to lower costs of set up and have someone with good design taste. I will hire an accountant to handle all the financial reporting and taxes of the business, as well as managing employee pay roles. The Panini Gallery’s operations will be managed by the operations manager and the selling and daily activities of the business will be attended to be employees during their shifts. The manager will be hands on, and will train and hire, and work with employees to develop an understanding of the operations among staff. The goal is for employees to understand the needs of the shop to run effectively so they can be trusted to maintain operations without the constant presence of the manager. As operations are in place and systems are understood, the manager will spend fewer hours in selling duties and focus time on managerial duties. In addition to the manager, there will need to be an adequate amount of employees, ranging from one to four, depending on the time of day and amount of customers to serve; the manager will be responsible for managing the efficiency of employee shifts. Job descriptions: Part time employees: responsible for taking orders, serving costumers and making Panini’s. Ingredients for the Panini’s will need to be managed throughout the day, such as grilling vegetables and creating spreads as well as replenishing supplies ( extra food is in storage room) and when there is time, prepare Panini ingredients needed for the next day (spreads, grilled items). The employees will keep up with dishes and recycling as well as clearing tables, maintaining a clean store, updating the menu board and taking out the garbage. When their shifts are done they will fill in a chart of their hours for the day. Manager’s role: Check inventories of ingredients during the day, purchase groceries, place orders for bread, put cash from till in safe, and manage employee shifts. Business Plan Page 5 The Panini Gallery Average business day, week, month, and year: Open 7 days a week: Week Day/ (Weekend): Open: 7 am – 6:30pm/ (10am-5pm) 6:30 am/ (9:30 am): opener starts work, turns on grills, brings out food needed for the day, opens till for the day and does a general check of building and items need for the day 7 am/ (10:00 am): second worker arrives, helps with food, customers, dishes 7am-6:30pm/ (10:00 am- 4:00 pm): two to three workers plus manager on duty, depending on shifts for the day, different workers may take over later in the day. 6:30pm/ (5:00 pm) - closer for the day makes sure that everything is clean and put away, does cash out, closes. Activities occurring: Weekly: Groceries are bought Staffing is organized (who will be working and how many are needed based on restaurants success) Recipes are developed and organized Employee scheduling is updated Pay checks are made by accountant (on the designated payment dates) Cash is put in bank Monthly: Updating months expenses Accountant calculates and pays wages Pay bills Meet with those involved in business to discuss direction and issues that need addressing Yearly: Review financial statements Year-end statements done by accountant Set goals and changes needed for next year Business Plan Page 6 The Panini Gallery Technical processes and procedures in the business – refer to appendix 1 People will come in to order from a list of ingredients they can choose from for their Panini. There will be featured Panini’s of the day, which will depend on the time of year, and what is most available and the prices of those ingredients. The customer’s order is taken, and the Panini is put together, unless it is a featured Panini, and put on the grill. The menu board will change throughout the week, month and year depending on different factors such as seasonal ingredients, available ingredients in store, and prices of buying the ingredients. The featured Panini’s may be a lower price if it reasonable to do so to encourage its purchase. Supply Analysis Capital expenses are required to purchase all furniture and supplies need for the Panini shop. Once the business is operating, the important supplies are food needed to make Panini’s to serve to the costumers. Bread will be ordered on a weekly basis from a local bakery, Christies, and the groceries will be purchased weekly from wholesale stores. Local ingredients, such as vegetables and fruits will be used when the season allows for it, and this will be through relationship with local growers. The main issue is will be inventory turnover to maintain the needed freshness of ingredients. A deep freeze will be used to manage turnover and freshness of some ingredients; extra loaves of bread will be frozen, as well as meat and other freezable ingredients. Fruits and vegetables will need to be managed to have a one week turnover to maintain freshness. Business Plan Page 7 The Panini Gallery Table 1.0 Capital Budget 2010 Capital Budget Air conditioner counters electrical instalation Lighting Wall Shelves Kitchen Cabinets Total Cost Equiptment: Dishwasher Oven Panini Grill Fridge Countertop Fridge Chairs (9) Tables Cash Register Deep Freeze Sink Cook top Microwave Kitchen Items Total Equiptment Total Capital cost 2011 3,255 2,400 670 200 150 1,000 7,675 6,100 3,200 2,400 2,200 1,300 1,710 1,500 465 300 150 149 120 893 20,486 28,161 2012 2013 2014 2015 232 232 232 232 232 232 100 100 2,200 855 750 232 232 232 389 389 489 391 4,196 4,196 Explanatory notes: Complete capital budget is provided in financial statements Business Plan Page 8 The Panini Gallery Table 1.1 Operating and Marketing Expenses 2010 Operating Expenses Lease Electrical Bill Insurance Accounting Fees Total Operating Marketing Expenses Website Planet S Sponser events radio-cfcr Sandwich board Total Marketing Total 19,316 2,146 1,000 890 23,352 1,000 1,629 7,800 10,429 33,781 2011 2012 2013 2014 2015 19,316 2,146 1,000 890 23,352 19,316 2,146 1,000 890 23,352 19,316 2,146 1,000 890 23,352 19,316 2,146 1,000 890 23,352 19,316 2,146 1,000 890 23,352 3,259 123 15,600 18,981 42,333 129 15,600 15,729 39,081 135 142 149 135 23,487 142 23,494 149 23,501 Explanatory notes: Refer to financial statements for complete operating and marketing expenses Human Resources Plan - refer to appendix 2 I have taken on the role of manager. I bring 3 years of experience working in a local cafe that specializes in quality food services like that offered at the Panini shop. I plan to hire staff that I know personally as well as hire based on experience in other food services, I will increase staffing as the need increases. Staffing will be coordinated around busy cycles of the day. Salaries and wages The manager will have a $50,000 a year salery, and all employees will be part time with starting wages above minimum wage at $9.90 an hour. Employee retentention is important; therefore, I plan to increase partime wages as length of empoyment increases and as revenues allow. Flexibility in shifts will be allowed to accomodate for school or extra curricular activities of staff as a way to maintain employees and keep moral high. Training and Quality Support Training will occur after hiring and will be done by the manager. Extra staffing will be needed on days training occurs. As the staff become knowledgeable with business operations, they can help with Business Plan Page 9 The Panini Gallery training as well. Trainee’s will be trained in the shop environment at lower volume times of day and will only be serving costumers at low volume times until they are comfortable (two days is expected). In order to maintain a consistant quality and high service level as well as a welcoming, unique envoronment, the following procedures will be maintained: Employees will be hired based on ability to work well with co-workers, ideally, with past experience in food service/preparation Consistant food preparation and cleaning procedure will be trained Consistant methods of making panini’s will be trained to ensure quality and consistantcy of taste Manager is responsible to establish a positve team orientated environment Employees are encouraged to offer their own ideas for resipees or store improvements/changes Staff parties/ diners will be held Music choices are those of the staff working, as long as it is non-offensive Marketing plan Products and services The target market is people who enjoy good quality ingredients and are interested in a convenient, healthy meal. A Panini contains filling ingredients, so it can be a full meal or it can be a satisfying snack. It is important to cater to the vegetarian and vegan dietary needs of customers. I plan to provide a range of ingredients that satisfy different diets in order to stand out, since many competitors offer little variety in their vegetarian and vegan meals. From the ingredient options, customers can choose what they would like in their Panini and for those who can’t decide or who want the order to go faster, there will be pre-made Panini’s to choose from. Breakdown of projected sales – refer to appendix 2 The goal for earnings is to gain $204,400 in revenues in year one, with an average rate of 80 customers per day. Revenues are planned to grow in proportion to increased customer growth per year. Business Plan Page 10 The Panini Gallery Pricing – refer to appendix 3 The Panini Gallery is located on a popular downtown street, with numerous food options nearby. The prices offered by the competitors will be in the same range as the price for a Panini. Pricing won’t stand out; it will be affordable and comparable with other quick food options. What will stand out are the different ingredient options available to customers and the quality of taste. There are no specialty Panini shops near this location, The Panini Gallery is delivering a new product on 2nd avenue and one that is reasonably priced. Promotion – refer to appendix 4 The main goal is to sell people a Panini, but there are many options for other foods available to them from competitors. To stand out, our image will install the thought, “that’s different”; people will see a Panini as a treat to themselves that is nutritious and fulfilling. When people are out and about and they get hungry, it can be difficult deciding on what to choose; there are many options, but if one is by themselves, a restaurant is not the best choice. If one wants something filling, affordable and quick, there are many options for that, but bakeries and fast food places lack healthy choices; a Panini fills the need. I want people to see Panini’s this way, as a way to feed their hunger needs. To promote the different and fulfilling image of The Panini Gallery, the store front will display a fun atmosphere; it will need to be welcoming and different, and I can achieve this through good music and a unique design. The Panini’s will need to be the real performers; the focus will be on every Panini being well made and of high quality in order to create a strong impression in customers. All the options available to the customer will give the sense of satisfying, delicious and different since there will be ingredients that one usually doesn’t find in an average grab and go meal, like specialty ingredients, instore made spreads, roasted and fresh vegetables, fruits and local baked bread options. Advertising outlets will include community radio (CFCR) and Planet S magazine, a website, sponsoring events, and a sandwich board on the sidewalk in front of the store. Community radio and Planet S are chosen because of the lower price of the ads compared to larger sources, and the programs on CFCR and articles in the Planet S attract an audience that is involved in the community and local businesses. Saskatoon is host to highly attended local events such as marathons and charity walks that I plan to help sponsor. Sponsoring events will include setting up a table with a business sign and supplying Panini’s in order to create awareness of the business amongst the public while showing support to the community. A website will be necessary because of the popularity and convenience of search engines and to have Business Plan Page 11 The Panini Gallery information available to the public about The Panini Gallery. The website can be advertised when sponsoring events and in all the other media outlets used. A sandwich board will be placed on the side walk in front of the store to create awareness of passerby’s and to advertise specials of the day to encourage people to come in and have a Panini. Place A location of The Panini Gallery is important; being located downtown, in a busy location provides a high volume of people to come to the store. I will be targeting people who work or shop in the area. I don’t have a selective income level since the price is quit affordable, but the taste of the people ordering will be different than those who would go to McDonalds. I am appealing to a more health and quality conscious crowd, but I’m also appealing to those who just want good tasting food. SWOT Analysis It is important to review the strengths and opportunities to take advantage of and build upon as well as to address threats and weaknesses in order plan for and work to overcome: Strengths: Product stands out as a different option Variety of combinations and recipe possibilities to create and maintain a unique product Healthy meals and dessert options are offered Focus on healthy options amongst consumers Quick meal choice Options to sit down or take out Offering local breads and ingredients Weaknesses: We don’t serve popular beverages like specialty teas or coffees so we may lose business to the cafes that do Prices of popular ingredients such as vegetables and fruits will fluctuate with the season, causing higher expenses at times Business Plan Page 12 The Panini Gallery Opportunities: Grow in dessert options- there are many desserts that can be made on a Panini grill, and t will be a distinctive specialty product to offer It is becoming popular for smaller eating establishment to host small shows for local musicians, this can bring in more people, and attract new customers Develop a good relationship with staff to keep turnover low, and decrease expenses of hiring and training Serve tea or coffee if it appears feasible and there is demand Focus on coordinating menu choices of fruits and vegetables with the season they are best priced in order to lower costs Threats: Easy product to duplicate Other existing establishments can easily provide the service Cost of rent is high because of location and it could increase and cause higher expenses Economic situations effecting employment; it may be hard to find available, high quality part time staff Financial Plan The financial plan consists of a five year future projection of the income statement, balance sheet and cash flow. The financial forecasts are based on the following projections: Marketing plan: revenue estimates Operations plan: cost of goods sold, capital budget and operating expenses Human Resource plan: wages and salaries Economic Forecast – Schedule 1 in financials Inflation is expected to be steady at 2% per year and revenue and cost figures are adjusted accordingly. Sales is given a growth at 25%, 15% and 5% in years two, three and four, respectively. Costumers per day are the main variable in revenues; the downtown location offers high traffic flow and it is expected that with increased knowledge of the location growth will occur after the first year. The 25% growth rate in year two brings customers up from 80 to 100, which are reasonable estimates given the 20% higher customer flows observed at the Pita Pit, a direct competitor operating nearby. Growth declines in years Business Plan Page 13 The Panini Gallery 3 and 4 to demonstrate capacity limits with the current business model. Once in operation, if growth is expected to increase substantially, expansion options will need to be put in place, such as more kitchen space, more employees and a larger sitting room. Debt Amortization Schedule: The rate used for cost of debt was 10% and the expected future rate remains at 10%. It is a new business with no proof of operating success, so the rate will be above the prime rate to demonstrate risk. The amortization period of debt consists of even payments to pay off the original debt taken on in year one. No additional debt is taken on in future years. Schedule 7 in the financial statements shows the payments for debt. Dividend Policy: Dividends of $20,000 are planned to be given out to equity holders starting in the third year of operations. The amount allows for a healthy cash flow balance to be maintained for unexpected expenses and to maintain liquidity, while giving some return to the owners of the business. As operations continue, there will be room to grow dividends in the future years. Dividend payments can be viewed in the cash flow statement of the financials. Investment Analysis: Schedule 12 of the financial model represents the investment analysis. To reflect the riskiness of this venture the rate of return use is 25%. The initial investment needed to cover capital expenses is expected to be $31,000, $21,000 coming from equity (schedule 6 in financials). By leasing the building, capital costs are lower. The projected cash flows and dividends, as well as a price earnings multiplier of 4 used in the fifth year, make expected internal rate of return 88.3%, with a healthy net present value of the cash flows at $71,653. Ratio Analysis: Ratios considered are the debt ratio, gross profit margin, net profit margin and the employee wages to sales ratio. Debt decreases steadily over the projected 5 years because annual payments are decreasing the initial amount of debt and no new debt taken on. The gross profit margin (Revenues/ Gross profit) is maintained at 60% to meet food industry standards; Panini’s are priced to meet this ratio. The net profit margin (Revenues/ Net Income) grows from year 1 to 4 and remains steady in year 5; it is important to Business Plan Page 14 The Panini Gallery see growth in this margin to assure that revenues are covering expenses. The growth in net profit margin can be attributed to the projected growth in customers in years 2 to 4, and the lack of growth in year 5 is from no increase in customers. Employee wages are 25% of revenues to reflect the flexible scheduling that coordinates with the costumer flows per day; an industry average of 25% is used in restaurants. Ratio analysis can be seen in schedule 11 of the financial statements. Risk Analysis: The number of customers per day is the variable that has the most effect on the business. Marketing is one way to address the need, the downtown location of the store front will be the main point of advertising to customers, since it is easily visible, plus other forms of media use, as described in the marketing plan will be needed. Marketing create awareness, but focus will be put on quality of product and service to each customer in order to create repeat customers and positive word of mouth. Breakeven Analysis - refer to appendix 6 and 7 Breakeven analysis is used as the sole identifying of the riskiness of the venture based on the critical success variable, the costumers. Net income breakeven and economic breakeven are calculated to show, respectively, the businesses success in the long term and in supplying adequate returns to investors. The economic breakeven and the net income breakeven demonstrate how the number of costumers reflects business success. The break even figures are used to address the riskiness of the business’s success by comparing forecasted costumer amounts with the amount needed to breakeven; the wider the gap, the less risky the revenues are. The following is the results of the break even figures compare to the forecasted business plan used: Net Income Break Even needs compared to forecasted business plan: 78 customers per day in the first year in place of 80 customers Internal Rate of Return of 2.9% in place of 88.3% NPV of -$9,078 in place of $71,653 Economic Break Even needs compared to forecasted business plan: 61 customers per day in the first year in place of 80 customers Internal Rate of Return of 25% in place of 88.3% NPV $0 in place of $71,653 Business Plan Page 15 The Panini Gallery Appendix 1: Menu Sample Panini Menu Today’ s Creations: Vegetarian Vegan ( ask server for options) Price: 7 Turkey and Brie A classic, roast turkey, brie cheese with cranberry sauce Prosciutto and Fig Artichoke and Eggplant Roasted Red Pepper Prosciutto and Fig Panini with asiago cheese and a touch Spinach, of rosemary herbs Mozzarella and Roasted Red Pepper with an olive tapenade Grilled eggplant with artichoke caper spread and fontina cheese Breakfast Panini Bacon and eggs with arugula, provolone cheese and basil pesto Hold the bacon Price: $ 7 Make Your Own Panini: Breads White Brown Multi-grain Rosemary herb Garlic & onion Sourdough Pumpernickel Fruits / Vegetables Spreads Basil pesto Sundried tomato pesto Garlic hummus Olive tapenade Dijon mustard (choose 1) Oven roasted tomatoes Oven roasted sweet potatoes Artichoke hearts Oven roasted peppers Fresh peppers Spinach Figs Arugula ( choose 2) choose 3 Cheeses Fruliano Smoked gouda Fresh motza Chevre Havarti Smoked cheddar Brie White cheddar Feta Meats ( choose 1) choose 2 (extra : $0.50) Prosciutto Smoked turkey Spicy salami Pepper corn turkey Roast chicken Honey ham Bacon ( choose 1) (extra: $0.50) Dessert Panini’s Banana waltz... banana, walnuts and fudge fused in a croissant Apple-ooza… caramelized apples dusted with cinnamon and grilled in puff pastry Cinnamon toast… roasted pecans, maple & cinnamon served in your choice of toast Cranberry lemon… cranberries and cream cheese between in lemony pound cake slices Add a scoop of ice cream for $ 1.00 Business Plan Page 16 The Panini Gallery Appendix 2: Traffic Breakdown Breakdown of Sales- Daily Time of Day 7am-11am 11am-2pm 2pm-6:30pm Sat and Sun 10am-12pm 12pm-2pm 2pm-5pm Business Plan % of Sales Quantity Total Revenues Cost/unit Profit 10% 65% 25% 100% 10 65 25 100 70 455 175 700 24.5 159.25 61.25 245 45.5 295.75 113.75 455 10% 70% 20% 100% 5 35 10 50 35 245 70 350 12.25 85.75 24.5 122.5 22.75 159.25 45.5 227.5 Page 17 The Panini Gallery Appendix 3: Projected Revenues Schedule 2: Revenues Year Customers per day Average $/customer Meals 1 80 2 100 3 115 4 121 5 121 7.00 7.14 7.28 7.43 7.58 Avg Growth Prices Meals 2.0% 2.0% 2.0% 2.0% 2.0% 25% 15% 5% Avg Growth Customers/day Revenues Meals Total revenue Business Plan 204,400 204,400 260,610 260,610 305,696 305,696 327,400 327,400 333,948 333,948 Page 18 The Panini Gallery Appendix 4: Competitor Analysis Location Attraction Price (Cdn $) The Pita Pit 100 2ND AVE S Fast, convenient and healthy $6-$8 food Fuzion Sushi & Deli Bar 100 2ND Healthy and near 2nd Ave $10-$15 Fast and convenient $5 -$7 Sandwiches and coffee $5-$8 AVE S McDonald's Restaurants Of Canada Limited 102 2ND AVE N Strongfields 167 2nd Ave S Convenience and location Badass Jack's Subs & Wraps Co Fast, convenient and healthy $5-$8 152 2nd Avenue South food Grandma Lee's Bakery & Eating Lunch items $5-$8 Popular, offers baking $2-$5 Place 350 3RD AVE N Starbucks Coffee Co Ltd 100 2 Avenue South Business Plan Page 19 The Panini Gallery Appendix 5: Marketing Chart Website 2010 2011 2012 2013 2014 2015 1000 0 0 0 0 0 Planet S 1,629 3,259 Sponser events 123 129 135 142 149 15,600 15,600 - - - 18,981 15,729 135 142 149 RadioCFCR 7,800 Sandwich - boark on side walk Total 10,429 Colour represents years advertising is present Business Plan Page 20 The Panini Gallery Appendix 6: Investment Analysis Schedule 12: investment Analysis Year required ROE Net Present Value Internal Rate of Return External Rate of Returm (21,000) Business Plan 2 3 4 5 6,669 - 16,336 - 6,514 20,000 7,278 20,000 6,669 16,336 26,514 27,278 11,808 20,000 127,232 159,040 2 3 20,000 4 20,000 5 147,232 25% Net Cash Flows to Equity Investment Net Cash Flow Dividends Terminal Value (21,000) ERR 1 71,653 88.3% 1 - - 62% Page 21 The Panini Gallery Appendix 7: Risk Analysis and Breakeven Net Cash Flows to Equity Investment Net Cash Flow Dividends Terminal Value (21,000) Economic BE Costumers/ day Net Present Value Internal Rate of Return External Rate of Returm (21,000) ERR (6,979) - 6,647 - (13,708) 30,000 (20,078) 30,000 (6,979) 6,647 16,292 9,922 (23,943) 30,000 24,229 30,286 76 87 91 91 2 - 3 30,000 4 30,000 5 54,229 25.00% 15.00% 5.00% 0.00% 61 25.0% 1 - 52% Average costumer growth Break Even Analysis critical risk variable: number of costumers NI BE 2010 NI Costumers/ day 78 NPV= (9,078) IRR= 2.9% Business Plan 2011 2012 - 2013 - 82 2014 - 81 80 79 Page 22