ABHAI GARG
Cell: +9818230738||E-Mail: drabhaigarg@gmail.com
Qualified & accomplished Hospital Administration Professional with a sterling experience of 30+ years
Currently working as an Director Health service with A2Z Group
Conducted study under guidance of a renowned Cardiac surgeon Dr. Devi Shetty on Utilization of Various
Medical Resources in Super Specialty Hospital like BM Birla Heart Treatment & Research Institute in Kolkata.
Hospital Administration  Medical and Health Services • Relationship Management
Objective: Seeking challenging opportunities with reputed health care providers / hospitals / organizations/NGO’s with
special interest in the area of HIS.
My Competencies can be summarized broadly in following headings :
1. Medical Administration :
a. Dedicated and experienced Medical Director with rich exposure to diverse areas encompassing General /
Hospital Administration, Facility Management, Medical Advisory Services and Training & Development, Service
Operations, implementing Healthcare Services, Medical Practice / Consultation, HR Management, Finance /
Accounts and Strategic Management, etc
b. Commendable experience in managing a wide array of people management functions including recruitment of
Hospital Staffs, employee motivation, training & development, influencing manpower resources to perform
optimally towards achieving organizational goals, and career enhancement.
c. Strong leadership traits and behavioral management skills; excellent ability to coordinate with different people at
one time under difficult situations and bring out the best in others while creating a healthy and friendly work
environment, thus enhancing operational efficiency and optimizing resource utilization
2. Nursing Training/administration
a. Usnig latest technologies in training of nursing staff viz. mannequin training to give nearly live environment
for patient care, with direct supervision for better understanding and correction on the spot.
b. Digital Labs to teach nursing staff how to respond patient’s query and maintain decorum while handling
patient and their relatives.
c. Use of latest teaching methodology i.e. charts, training films, pictorial teaching to nursing staff for better
understanding of subject and no difficulty experienced by professionals while exposed to live environment.
d. Device strategies of career development and progress by giving incentives for better professional.
3. Medical IT
a.
Technically competent professional with proven aptitude in automating the entire hospital operations, ensuring
smooth functioning of the hospital infrastructure with the latest technologies, experience in directing the
complete hospital administration involving technical, administrative and manpower (medical and non-medical)
management.
b. Proven abilities to direct overall operations, HIS Project Independently.
c. Development of customized software for specific health care set up for seamless, paper less flow of information
and records for better management of day to day hospital activities with minimum error and planning.
4. Medical Infrastructure Development
a. Proven abilities to direct overall operations, HR and administrative aspects of a Hospital / Medical Facility;
b.
c.
abilities in implementing new systems and improve existing healthcare and social environment by utilizing vast
experience in conducting and supervising quality assurance, monitoring and evaluation at community level as well
as healthcare facility level.
Expertise in managing hospital planning, designing & development projects / initiatives for providing basic & high
and medical facilities to upcoming hospital projects.
Sound understanding of various guidelines, codes, standards and practices as applicable for the Hospital
Administration; capable of developing the quality management systems including implementation of continuous
quality improvement systems and total quality management protocols preferred as NABH.
Core Competencies:



Hospital Design and Planning
Health Management
Organization
Systems
Development
Change
and
Innovation
Management

Quality Management and Accreditation


Human Resource Development

Policy Development and Strategic
Planning
Vendor Development

Health Communication

IT enabled Health Services
Career Highlights

Director Health Services: Accountable for heading the Department of Pharmacy; headed the Admissions, Front Office, OPDs
(General OPD & Private OPD), ICUs, HDUs, and Medical Records, Ambulance Services, Dietary Services, Blood Bank and
Pediatrics and Gynae Department and many other areas.
Professional Experience
A2Z GROUP
Director Health Service (since Nov’10)
Key Profile: Entrusted with the responsibility of overall management of the hospital including general administration, front
office, patient care, material management, billing, finance, stores, (pharmacy & general) supplies & purchases.
 Supervising the functioning all clinical departments and involved in developing and integrating systems for ensuring
smooth day to day operations of the hospital and departments

Ensuring the development of robust medical workforce plans; so that sufficient doctors with the appropriate skills are
available and work equitably towards meeting the workload, quality standards and operational commitments of the
organization.
 Overseeing the creation, development and full implementation of the clinical performance improvement efforts. Leading
clinical effectiveness efforts, including clinical protocols, clinical benchmarking & “best” practice identification across the
system.
 Providing proactive communication, leadership and advocacy for the diverse components of the medical community
promoting the common vision and goals of the system.
 Planning, organizing and directing the professional medical services program, consisting of all primary and specialty
services for in-patient, out-patient, preventive and wellness programs.
 Providing professional leadership and direction to the functions within the Medical Management Department
(Utilization/Cost Management and Clinical Quality Management).
 Responsible for and assist with the development of budgets, staffing plans and medical loss ratio projections, assuring the
adequate allocation of resources to the medical management functions.
 Achieving and maintaining benchmarked utilization & cost management goals & clinical quality improvement objectives.
 Establishing and reviewing standards for professional and technical staffing ratios for vendors and providers to ensure
their ability to deliver medical services to plan members. Performed and overseen in-service staff training and education
of professional staff.
 Entrusting with the responsibility of overall management of the hospital including general administration, front office,
patient care, material management, billing, finance, stores, (pharmacy & general) supplies &purchases
 Supervising the functioning all clinical departments and involved in developing and integrating systems for ensuring
smooth day to day operations of the hospital and departments
 Framing achievable plans and targets to facilitate progressive growth of the Hospital and thus attain strategic goals and
bottom line objectives
 Coordinating and negotiating with vendors for executing long term cost-effective contracts for medical supplies and
equipment and non-medical items.
 Participating in the grievance process, insuring a fair outcome for all members. Monitor member and provider satisfaction
survey results and implements changes as needed to increase satisfaction and assure that satisfactory relationships are
maintained between network and plan participants.
 Participating in the development of strategic planning for existing and expanding business. Recommends changes in
program content in concurrence with changing markets and technologies.
 Ensuring that the Utilization Management Program is available on a 24 hour basis to respond to authorization requests for
emergency and urgent services and is available, at a minimum, during normal working hours for inquiries and
authorization requests for non-urgent health care services.
INDIAN ARMY
Medical Officer (Nov 1983 – Nov 2010)
Key Profile: Maintained proper record of patients’ progress, reports’ history and observations for nursing unit for proper care
of patients. Served as Administrative Head in Hospitals Viz. Medical Stores, Company Commander, Accounts Officer, Security
Officer, Legal Officer, Training Officer and various other important assignments.






In Army Medical Corps responsible for various professional and administrative capacities & participated in all types
of operations where Indian Army was deployed viz OP-PAWAN, OP-RAKSHAK, OP-PARAKARAM, etc.
Managed administrative functions of Hospital In-patient, Accident & Emergency, OPDs, Food & Beverages (Kitchen) and
Hospital Stores & Pharmacy Ensured statutory compliance at all levels involving liaison with external agencies, Govt.
authorities for sanctions and approvals
Conducted training, development and appraisal of the Armed Forces Men and ensuring maintenance of amicable relations
among Senior Officers and Men through participative management.
Managed Profit Centre Operations, Projects, Medical Operations, New Set Ups, Technology Management, Hospital
Planning with profit accountability across Healthcare industry.
Managed entire operations with key focus on top & bottom line profitability by ensuring optimal utilization of resources.
Knowledge in complete operations’ management encompassing operations, commercial, legal & statutory requirements
& cost control to ameliorate efficiency.
Involved in developing & streamlining systems with proven ability to enhance operational/ administrative effectiveness
and meet operational goals within the cost, time & quality parameters.
Key Achievements:
 Project Dhanvantari: Developed and implemented HIS(Hospital Information System) for 490 bedded multispecialty
hospital, which includes:
 To reduce waiting period for patients.
 On-line data up-dation and generation reports and returns.
 On-line updating of stock in medical stores thereby
 On-line preparation of the diet-schedule based upon the prescription the treating physician.
 On-line enquiry about the status and present availability of the patient could be monitored.
 Time scheduling of Operation Theaters could be done for optimum utilization of this precious resource.
 Planning and procuring resources required for Radiology department could be done based upon type and number of XRay’s done monthly/daily.
 Various research modalities could be developed based upon data available.
 Officer-in-charge System: Computerized 720 bedded super-specialty hospital handling 29 super-specialties. Planning was
to develop modular Software so that migration SW could be done in smaller hospital. Specialized SW could be developed
to various super-specialties based upon their requirements.
 Training officer in Technical Training Battalion provided training for nursing assistants and other paramedical staff.
 Planned and established an “Institute of Paramedical Sciences” at AMC Center and School, Lucknow.
 Scripted, organized, shoot, edited, and dubbed film which was a training oriented films on “Combat Medical Support”.
 Prepared various E-learning packages
Seminar/Trainings:



Received WHO in-country fellowship in Hospital Information System
Capsule course in Hospital administration from AIIMS, Delhi
Done IT Related audit of various Medical establishments.
Foreign assignment:
Medical Contingent to UNTAC (United Nation Transitional Authority in Cambodia) for 13 months
 Highly Experienced in working at International environment where people of 32 different countries participated
 Served as IT qualified Medical Officer and administrative Officer for Strun Treng Hospital.
__________________________________________________________________________________________
Academics








M.B.A (HR) from IGNOU, Pursuing
M.B.A (Finance) from ICFAI, 2013
M.H.A from ICFAI, 2013
Post Graduate Diploma in Hospital Management from Indian Institute of Social Welfare and Business management, 1996
M.B.B.S from JLN Medical College, 1983
Bachelor of Science from Govt College, 1977
Intermediate from Got, Higher Secondary School, 1974
Matriculation from Adders Vida Mender, 1973
Courses:
 Successful completion of various computer courses
 Capsule course in Hospital administration from AIIMS, Delhi
Personal Details


Date of Birth:
References:
23rd September, 1958
Available on request