Job Description
Job Title
Care Co-ordinator
Job Purpose
To ensure that high quality standards of care are delivered and maintained
by working closely with the management team and in in the field to ensure
that suitability qualified carers and nurses are assigned to clients and high
levels of customer service is maintained
Accountable to
Client Liaison Manager
Main Activities
Managing client and staff bookings. Ensuring the clients have continuity of
care and the most suitable staff member to match their individual
requirements. Liaising with healthcare professionals ensuring that our
clients have the best possible care and assistance in place.
Ensure staff rota’s are issued each week in a timely basis to a high
standard, minimising the amount of rescheduling required
Dealing with changes to rota’s throughout the week as a result of changes
in clients requirements or of staff availability
Keeping in contact with clients and their families on a regular basis and
ensuring that each assignment is progressing smoothly. Updating client
notes on both computer and hard copy files. Liaising with the Client Liaison
Manager, Nurse Tutor and Nurse Liaison if there are any clinical problems
to be addressed.
Administration of Client files / daily nursing notes including but not limited
to:
 Ensuring Client files / daily nursing notes are in each client’s home,
all relevant paper work is in situ and all clients both new and
existing have had risk assessment & care plan printed and sent to
the clients home to be placed in the file
 Ensuring monthly return of notes to the office during assignment
 Ensuring weekly updates are received from Nurses and Carers for
clients
 Review and update of relevant information to appropriate parties on
receiving Client files / daily nursing notes back.
 Ensure Client Files are returned to office at termination of contract.
Handling of initial client enquiries, sending out relevant documentation and
updating office staff of developments to assist in meeting growth targets
Management of complaints and incidents in log book as reported by both
carers and client and report/escalate complaints or potential Safeguarding
issues to the Client Liaison Manager.
Accountable for recording and reporting any compliments/complaints
actions and updates on the in-house database
Ensuring all duties are in compliance with CQC regulations, maintaining an
understanding of regulations & updating knowledge as required.
Maintaining an understanding of industry regulations & updating knowledge
as required.
To be part of the on call team rota, providing out of hours assistance (there
is additional remuneration for this).
Encouraging and assisting workers to optimise the use of their Care
Manager Mobile phones.
To ensure that all carer’s and nurse’s hours are processed by 12.30pm on
the Tuesday before payroll.
Ensure newly recruited members of staff are assigned work on completion
of their employment checks and training minimising time it take to build
their weekly hours in line with their availability
To take individual responsibility to safeguard clients.
General office administration which may be required from time to time.
Any other tasks which may reasonably be required from time to time.
Skills Required
Effectively organise your own time to prioritise activities, ensuring that
business objectives are archived within set timescales and to the required
standard.
Flexibility – the ability to handle many different tasks at once and to be
flexible in your approach to the way the task is done.
Excellent interpersonal skills, able to communicate well and appropriately
with clients, members of their family, nurses, carers and other members of
Draycott Nursing and Care staff & any other individuals who come into
contact with Draycott Nursing and Care.
Tact and discretion in your dealings with others at all times, especially
regarding confidential information about clients.
A good team member, willing to work with others for the greater good of the
company and able to assist others when necessary. Talks to others as
equals, maintaining a consistent mature and diplomatic attitude.
Creativity, able to contribute suggestions for the progression of the
business and to improve our efficiency and cost-effectiveness.
Good organisational skills and attention to detail
Excellent IT skills including knowledge using Microsoft Office applications
or similar software programmes as appropriate and good knowledge of our
specific software for the bookings system
Comfortable operating in a “soft” sales capacity in order to take new client
enquiries, explain our services comprehensively and follow up on all such
client enquiries professionally in accordance with Draycott Nursing and
Cares operating processes and growth expectations.
Competence
Maintaining awareness, understanding and adhering to Draycott Nursing
and Cares policy and procedures and CQC requirements. Ensuring you
are an ambassador for Draycott Nursing and Care
Revision Date
Revision Number
Description of Revision
November 2015
00
Revision
Draycott Nursing and Care is committed to safeguarding and promoting the welfare of children
and vulnerable adults and expects all members of staff to share this commitment. An
enhanced DBS disclosure is required for all posts