JOB DESCRIPTION
POSITION TITLE: Human Resources Generalist
REPORTS TO: Human Resources Director
DEPARTMENT: Human Resources
EMPLOYMENT STATUS: Hourly, Non-exempt
LOCATION: Bellingham
JOB PURPOSE:
The HR Generalist performs all aspects of Human Resources, including recruiting, onboarding, employee benefits, leave
administration and employee relations. ICHC manages patient care using a team-based approach in our interactions with
patients and working to achieve stated objectives and outcomes.
JOB QUALIFICATIONS:
Education and Experience: Bachelor’s Degree in Business, Human Resources, or a related field preferred or equivalent
education, training, and experience. Minimum three years of experience working in Human Resources required.
Certification and Licensure: Professional in Human Resources (PHR) a plus. Valid Washington State Driver’s License
preferred.
Specialized Skills & Knowledge:
 Proven proficiency performing research using the internet and other resources.
 Knowledge of modern principles and practices of HR management.
 Knowledge of healthcare recruiting and healthcare operations.
 Knowledge of federal, state, and local employment laws and compensation packages.
Other Qualifications:
 Proven ability to effectively communicate, verbally & in writing, with all levels of staff personnel, outside agencies, and
the general public.
 Cultural diversity awareness, sensitivity, and competency, including the ability to successfully work with and relate to
individuals from diverse cultures and backgrounds.
Revised 8/27/2014
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Ability to keep customer service and the mission of the organization in mind when interacting with all clients, co-workers,
and others promoting a positive image for ICHC.
Ability to effectively balance employee needs with business needs.
Ability to manage multiple priorities and tasks.
Proven professional demeanor and ability to use good judgment and discretion when dealing with confidential
information & conform to HIPAA regulations
Ability to use office equipment, including computer, printer, scanner, fax machine, copier, and multi-line telephone.
Ability to read, understand, and apply administrative policies and procedures.
Skills in organizing resources and establishing priorities.
 Ability to work under pressure and meet deadlines.
 Strong analytical, attention to detail, and problem solving skills.
 Self-motivated, organized, & able to work independently and as a team member.
Blood-Borne Pathogens Exposure: Category: III
This position’s roles and functions in our team-based model include:
JOB DUTIES AND
RESPONSIBILITIES
Communication:
Organization & Time
Mgmt.:
Safety/CQI:
Revised 8/27/2014
JOB PERFORMANCE STANDARDS
1.
Asks for direction when unsure of job expectation.
2.
Makes suggestions and addresses concerns in a constructive manner.
3.
Utilizes appropriate channels of communication in problem-solving and conflict resolution.
4.
Communicates effectively and courteously to all ICHC staff.
1. Does not allow personal issues to interfere with workload; keeps social interaction with other staff to a minimum.
2.
Takes and returns from breaks and lunch times in a timely manner.
3.
Maintains a clean, orderly and professional work area.
4.
Seeks out appropriate uses of time during non-busy periods.
1. Ensures safe work environment and promotes accident prevention.
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2.
Work Ethic:
Team Contribution:
Service Excellence:
Professionalism:
Duties Specific to Job:
1. Consistently demonstrates strict adherence to policies and procedures.
2.
Takes responsibility for own actions and seeks to correct any mistakes.
3.
Consistently reports to work on date and time scheduled.
4.
Self-initiates and follows through on assignments in a timely manner.
1. Participates in and supports team meetings, activities, and/or problem solving.
2.
Promotes positive team work and cohesiveness between all staff.
3.
Provides constructive and creative recommendations for improvements in own area of responsibility or the clinics system
as a whole.
4.
Acts as a resource, communicates appropriate knowledge, skills and conduct.
1. Maintains a high level of quality, accuracy and neatness in work performed.
2.
Remains calm and tactful during stressful situations, emergencies and confrontations.
3.
Prioritizes customer service and customer satisfaction.
4.
Demonstrates an awareness of and commitment to the goals and mission of ICHC.
1. Maintains appropriate personal boundaries with clients.
2.
Accepts supervision and criticism in a constructive manner.
3.
Maintains professional appearance appropriate for position.
4.
Maintains organizational and patient confidentiality.
5.
Demonstrates an ability to adapt to change.
1. Leads recruitment process to provide qualified candidates for vacant positions through advertising, recruiting, developing,
recommending and applying selection processes including working with the hiring supervisor on position qualification
revisions and assessment tools (interview questions, testing, etc.).
2.
Revised 8/27/2014
Utilizes cause for concern form to identify situations that have an impact on care delivery, safety or customer service.
Maintains strong communication with candidates via phone, written correspondence, and personal contact from the initial
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inquiry phase through the interview process and upon hire/orientation or no offer/decline status.
3.
Screens all applicants for qualification, professionalism, and minimum requirements (licensure, background checks,
certifications) and refers most qualified candidates for interviews. Coordinates site visits with supervisor, other position
stakeholders and candidates. Recommends compensation packages to HR Director and, upon approval, extends offer.
4.
Coordinates orientation for new hires and may conduct orientations
5.
Develop recruiting contacts with external sourcing agencies; training, residency and fellowship programs, other
healthcare recruiters, etc.
6. Assists the Compliance Specialist with the credentialing of new employees, including communicating credentialing
process and documents needed to provider and coordinating provider start date. .
7. Assists supervisors and employees in employee relations, providing advice and counseling on a wide-range of human
resources subjects. Assists employees in resolving work related problems. Acts as an internal expert on ICHC
Personnel Policies.
8. Provides benefit information to employees and assists with annual open enrollment.
9. Administers various protected leaves for employees, including FMLA and Pregnancy. Counsels employees and
supervisors on leave availability, reviews eligibility and tracks hours.
10. Manages volunteer, intern and student recruiting, onboarding and tracking.
11. May assist with all other Human Resources functions.
Other Job Duties:
Revised 8/27/2014
1. Attends staff meetings and in-service meetings and participates in other relevant committees and task force activities as
required.
2.
Performs special projects as assigned that may include extensive research, public contact, and report writing.
3.
Performs other duties as assigned.
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PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:
In a typical day, this job involves the activities listed below. Indicate the frequency of performance of each activity by placing a check mark () in the
appropriate column.
R
O
F
C
NA
Physical Activity
Sitting
Stationary standing
Walking
Ability to be mobile
Crouching (bend at knee)
Kneeling/crawling
Stooping (bend at waist)
Twisting (knees/waist/neck)
Turning/Pivoting
Climbing
Balancing
Reaching overhead
Reaching extension
Grasping
Pinching
Pushing/Pulling:
Typical weight:
Circle the appropriate weight in
pounds
1-10 11-20 21-30
31-40
41-60 61-80 81-100 >100
Maximum weight:
Circle the appropriate weight in
pounds
1-10 11-20 21-30
31-40
41-60 61-80 81-100 >100
Lifting/Carrying:
Typical weight:
Revised 8/27/2014
R
=
=
=
=
=
rarely
occasionally
frequently
continually
not applicable
O
F
(less than 0.5 hour per day)
(0.5 to 2.5 hours per day)
(2.5 to 5.5 hours per day)
(5.5 to 8 hours per day)
C
NA
X
Describe any job duty which
requires repetition or a
unique application of the
activity.
Includes travel.
X
X
X
X
X
X
X
X
X
X
X
X
X
Grasping files
X
X
X
Files & supplies
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Circle the appropriate weight in
pounds
1-10 11-20 21-30
31-40
41-60 61-80 81-100 >100
Maximum weight:
Circle the appropriate weight in
pounds
1-10 11-20 21-30
31-40
41-60 61-80 81-100 >100
Other physical activities
Sensory Activities
Talking in person
Talking on telephone
Hearing in person
Hearing on telephone
Vision for close work
Other sensory requirements
Keyboarding & data entry.
R
O
F
C
X
X
X
X
X
Revised 8/27/2014
Describe any job duty which
requires repetition or a
unique application of the
activity.
Computer screen & reading
X
Environmental Factors
Safety requirement:
-clothing
-required safety equipment
-activities performed
Exposures:
-fumes
-chemicals
-blood or other bodily fluids
-cold/heat
-dust
Operation of equipment, vehicles or
tools
Required infection control standards
Other environmental factors
NA
SPECIFY
X
Proper ergonomic form should
be followed in this office
setting.
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I, the undersigned, acknowledge that I have read the above job description and agree that it defines the position as it currently
exists. The undersigned also understand that the above is intended to describe the general content of and requirements for
performance of this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and
does not limit the assignment of additional duties at the discretion of the supervisor.
Employee Signature:
Date:
Supervisor Signature:
Date:
Revised 8/27/2014
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