JOB DESCRIPTION
Job Title:
Retail Manager
Department:
Bath Cats & Dogs Home Trading Ltd
Reports to:
Retail Operations Manager
Responsible for:
Grade/Role:
Retail Assistant (s) & volunteers
Bath Cats and Dogs Home is committed to the welfare of companion animals; to
rescue, rehabilitate and re-home pets who are unwanted and far too often
neglected or mistreated and to promote responsible pet ownership through
education.
All staff are committed to deliver first class customer care to all visitors and
supporters (throughout daily activities) in order for the Home to successfully
continue to re-home animals and to have the long term support of the communities
we operate within.
1.
Purpose of the job
To optimize sales and profit of the shop through effective use of all resources, ensuring
targets are met whilst managing and motivating a team of volunteers and staff. To promote
and benefit the Home, raising awareness and enhancing reputation.
The Retail Manager role is a key position within the trading company with the direct ability
to influence the overall profitability of the organization through the profitability of the shop
for which they are responsible. The post holder will be expected to work closely with the
Retail Operations Manager to deliver short, medium and long term strategies whilst
ensuring the Home’s ethos is maintained and communicated to the wider community
through the activities of the shop.
.
2.
Principle tasks
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To maximize shop sales by achieving and exceeding agreed targets through
proactive stock generation, optimum and accurate pricing, promoting gift aid, stock
planning/valuation, creative merchandising and displays, and optimum floor
layouts.
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To maintain high levels of shop presentation through the use of creative
merchandising and housekeeping to agreed standards.
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To provide excellent customer care through quality of service, courtesy and
friendliness, referring any complaints in a timely manner to the Retail Operations
Manager.
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To recruit, manage and motivate a team of volunteers who will be positive brand
ambassadors for the Home and to co-ordinate and produce workable volunteer
rotas to assist with the general running of the shop.
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To be responsible for opening and closing the shop at agreed times and ensuring
opening hours are adhered to.
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To ensure all banking duties are completed accurately and on time.
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To produce regular reports as requested by the Retail Operations Manager and
the Finance & Trading Director to include weekly trading reports.
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To take all reasonable precautions for the safety of stock and cash without putting
self or staff at risk.
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To maintain good public relations to ensure a constant supply of quality donated
goods.

To sort, assess and price stock in addition to implementing a system to refresh
stock on a regular basis through effective use of store room and sorting facilities.

To take responsibility for the ordering, delivery,
merchandising and stock-taking of bought in goods.

To be responsible for monitoring and restricting pilferage of all merchandise from
the moment it arrives on the premises until either sold or disposed of.

To ensure that all shop administration is neatly and accurately completed as
required by the Retail Operations Manager.

To maintain a clean and tidy environment for customers, staff and volunteers and
promote and maintain safe working practices throughout the shop.

Any other duties reasonably required by the Retail Operations Manager and/or the
Finance & Trading Director.
security,
accounting,
3.
Knowledge, skill and experience
a)
Education qualifications:
Educated to GCSE level with minimum grade C grades in Math & English.
b)
Professional/Technical Qualifications/Skills:
Essential
NVQ in customer service/retail /commitment to undertake
PAT current certificated /commitment to undertake
EFAW current certificate/ commitment to undertake
EPOS experience
Desirable
ECDL qualifications
Qualifications in design/fashion
c)
Experience:
Essential
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Proficient in Microsoft packages particularly Outlook Excel & Word
Proven retail experience
Competent IT skills and EPOS experience
Proven leadership skills
Proven customer service skills
Personable and a good communicator
Interest in fashion, clothing and vintage clothing and accessories
Desirable:

 Experience in a charity retail environment
 Experience in a general pet shop environment (for Pawstore vacancies)
 Knowledge of pet products (for Pawstore vacancies)
Competence
Planning & decision making
Managing change to include strategic planning and effective decision making - Desirable
Changing and improving which could include creativity and forward thinking and
influencing skills
Demonstrate an ability to make informed and well-judged ethical choices/decisions
Delivering Objectives
Commercial Awareness/Achieving Commercial Outcomes
Managing Customers & stakeholders
Task focused to include ability to prioritise, analytical and organisational skills, problem
solving
Personal Effectiveness/Engaging People
Leading and Communicating
Individual Responsibility/Personal Awareness
Team Focused/Collaborative
Developing Others
Demonstrating and understanding Diversity - to include Valuing and respecting different
views and ways of working, understanding the dynamics and confidentiality and
promoting a diversity of new ideas within all aspects of the Home
4.
Organisation
Bath Cats & Dogs Home Trading ltd a wholly owned subsidiary of Bath Cats and
Dogs Home, operated by RSPCA Bath & District Branch
5.
Job Context
Work is carried out within general guidelines in accordance with the relevant Home
policies and procedures
6.
Additional information
The Post holder must be animal lover and identify with Bath Cats & Dogs Home’s
ethos
The post holder must have a full clean driving licence and have use of a vehicle
The post holder may be required to attend training courses which will involve travel
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The post holder may be required to drive the Homes vehicle on matters of
business
The post holder will be required to be flexible to cover other Home shops as &
when required
This job description is a statement of the job content agreed in XXXXXX. It should not
be seen as precluding future changes.
Job holder’s signature: ………………………………..
Date: …………………………
Line manager’s signature: ………………………………
Date: ………………………….