RECEPTION TEAM MEMBER – JOB PROFILE. Job Title:Function:Location:Job Type:Reports to:- Reception Team Member Reception work Basingstoke & Tadley Part-time/ Full Time Reception Team Manager Why does this role exist? To be directly involved with the Client Care work of GP Vets Ltd either by face to face interactions or via the various communication media used by the practice. To arrange appointments for client’s pets to see the Vets in a timely manner. To actively recommend The Healthy Pet Club, Pet Insurance and other promotions run by GP Vets. Duties and Responsibilities Correct handling of all client care activities and communications. Implementing standardised systems and protocols as agreed with the Reception Team Manager across the practice including invoicing, managing insurance claims and debt management. Constantly improving the quality of Customer Relationship Management (CRM) data on the Practice Management System (PMS). To assist the Marketing Manager in her work in implementing marketing initiatives. At all times to maintain confidentiality for the Practice and all clients and patients. Competency Delivering Results Responsibilities To consistently deliver customer satisfaction to an exceptional level. To achieve goals. Building Relationships To build strong and long-lasting relationships with customers and colleagues. To handle conflict effectively. Coping with Pressure Works well under high pressure. Maintains a positive outlook Measured By: Monitoring client feedback – Active client numbers and “willingness to recommend”. Regular appraisals of team members – purpose and morale.