Practice Staff – Information Governance Quick Quiz
The Reception Area
1. In what direction should computer screens be positioned in the reception area?
2. You see a patient’s record on view at a reception area desk. What should you do?
3. What measures could be put in place instead of ‘calling’ patients by name to the consulting room?
4. What should a receptionist be aware of when answering ‘sensitive’ phone calls?

Questions and Answers
The Reception Area
1. In what direction should computer screens be positioned in the reception area?
Away from view of the patients attending reception.
2. You see a patient’s record on view at a reception area desk.
What should you do?
Move it away from view, preferably to a lockable cabinet.
3. What measures could be put in place instead of ‘calling’ patients by name to the consulting room?
Some Practices use a colour-coding and numbering system.
4. What should a receptionist be aware of when answering
‘sensitive’ phone calls?
Patients or other staff in the vicinity.