Angelito J. Duran
7994 Tinaja Ln.
San Diego, CA 92139
Angel.duran79@live.com
Cell: 619.851.9192
Qualifications
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Management Essentials training with Morgan Stanley.
The ability to resolve issues with distressed customers.
I have worked in small and large call centers. I have Inbound and outbound dialer
experience.
Excellent communication skills, listening and verbal.
Knowledge dealing with loan modifications, loan processing and Bankruptcy.
Great time management skills.
Team player with ability to work independently and lead.
Computer literate, 40 wpm .
Customer service expert.
Detail oriented.
Ability to deliver sales presentations.
Experience with following systems: Oracle, MSP/AS400, LPS, Pacer, LIV, GEM, Encompass,
DU, Excel, Outlook and Word
Experience
Saxon- a division of Morgan Stanley
07/10-07/12
Portfolio Performance Management
 Analyzed the cash flows of borrowers to derive optimum workout solutions, including
repayment plans, stipulation agreements, modifications, government programs, short sales,
deed-in-lieu, and charge-off.
 Combined investor needs with client demands and executed them in negotiations with
borrowers.
 Negotiated with attorneys, trustees, and borrowers involving the mediation and bankruptcy
processes.
 Managed approximately $5.7 Million in assets.
Bank of America
02/09-07/10
Mortgage Banker
 Knowledge of VA, FHA, FNMA, FHLNC and Conventional Loan Servicing
 Familiarity with Tila, Respa, FLRA, Fair Lending, and collections
 Take inbound calls and originate new business
 Manage pipeline over 100 clients in processing at one time successfully.
 Kept clients informed throughout the loan process to avoid cancellation and fall out.
One Reverse Mortgage a Quicken Loans Company
08/08-02/09
Mortgage Banker
 Loan modification, collections, bankruptcy, payoffs and assumptions
 Knowledge of HECM
 NMLS State and National License
 Take inbound calls to originate new business.
 Make over 100 outbound calls a day to generate new business.
 Set up required counseling for clients.
 Set up appraisal.
 Walk clients through the reverse mortgage process. Close the deal.
Expedia Home Loans Inc.
02/06-04/08
Senior Account Executive
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Market and originate new business daily.
Process loans to closing.
Pull credit to evaluate risk for new loan applicants.
Educate clients about credit and ways to improve if needed.
Calculate loan to value and current market data to evaluate risk factors for banks.
Constant customer service throughout loan process.
Negotiate on client’s behalf to find the best Deal qualified for.
Data entry- proficient with Encompass, Point and Genesis.
Inbound calls and outbound marketing. (Cold and internet leads)
Accomplishments:
I hired and developed a top producing team. Team Average loan amount 250,000. Total fee Revenue
over 5,000,000 annually.
Pace Realty property management “The Astoria”
12/03-2/06
Assistant property manager
 Financial Management, collection and posting of rents and administration of Resident
Accounts.
 Management of resident relations
 Assist the Community Manager with marketing and financial reports.
 Leasing the community to prospective residents.
 Providing outstanding customer service daily.
 Execute Apartment Outreach initiatives.
Accomplishments: Increased occupancy from 45% to 100%.
Education
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University of Phoenix- BA in Business Administration- 2012
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University of North Texas- Real Estate Certification-2005
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Brookhaven College- Business Administration Associates in Applied Science-2004
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United States Army: ETS year -2004
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R.L.Turner High –High School Diploma class of -1996