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Key Account Manager Food & Drink Wales
Sustainable Food Systems & Technical Development
Programme Area Manager – Food Waste Prevention in
Wales
Hugh Jones
November 2015
Cardiff
842
Job purpose - overview
To work with the Programme Area Manager to assist in the delivery of the Wales
Food Waste Prevention Programme (WFWPP).
The Key Account Manager (KAM) will work closely with both internal and external
stakeholders to review and deliver sector specific plans and initiatives in support of
the WFWPP. This will involve the development of strong working relationships with a
range of specified sector stakeholders at both executive and operational levels.
The role will support the development, planning, management and delivery of
WRAP’s work with the retail, food & drink, hospitality, tourism and 3rd sectors in
Wales and for monitoring and reporting on the outcomes and outputs achieved.
The range of sectors and stakeholders in Wales dictates that there will be a small
number of key accounts but numerous other stakeholders that will require managing
effectively.
The job holder will be familiar with WRAP’s values and carry out their responsibilities
in accordance with them
Core accountabilities
1. Develop and plan projects as an integrated part of the WFWPP.
2. Work closely with Project Managers to develop project plans, with SMART objectives for
project and contract management.
3. Establish good working relationships with key relevant stakeholders (mostly businesses
and 3rd Sector organisations) in order to influence stakeholders to act and secure support
for WRAP’s objectives.
4. Where relevant, recruit and manage a portfolio of signatories to a voluntary agreement or
WRAP sector initiative, and secure their commitment to delivery of the agreement
targets.
5. Drawing on WRAP’s resources, tools, expertise and research, to help embed change
within relevant stakeholders to improve resource efficiency and reduce waste.
6. Keep up to date with relevant market knowledge, developments and trends in the sector,
as well as up to date on major stakeholders within your portfolio.
7. Provision of appropriate support and advice to signatories and/or relevant stakeholders
directly or via our technical advisors/colleagues.
8. Where relevant, ensure that signatories can, and do, report fully against any voluntary
agreement targets in a timely manner.
9. Provide excellent customer service to relevant stakeholders and signatories utilise
processes and systems to ensure engagement is clearly recorded.
10.Work with, and support, colleagues to help the marketing and communication support for
WRAP’s work with stakeholders, e.g. the development of case studies, digital
communications, events etc
11.Provide coordination and support to other teams who may be engaged with common
stakeholders within your portfolio. Updating any stakeholder system or database as
required. Thereby identifying opportunities to transfer learning and for efficient
knowledge management.
12.Contribute to the preparation and development of monthly progress reports, impact
monitoring data and quarterly reports as required.
13.Contribute to conferences, seminars, workshops, reports and publications as appropriate.
14.Undertake work with other relevant programmes or sector teams within and outside
WRAP as and when required.
Core organisation competencies
Adaptable to change:
Responds and behaves positively to change, identifies and acts upon new opportunities.
Building relationships:
Proactively develops internal and external relationships acting as an advocate and generating
momentum for achieving WRAP’s goals.
Personal commitment:
Demonstrates commitment, energy and enthusiasm for achieving challenging goals.
Teamwork:
Encourages and develops cross-functional working and builds teams based on results to be achieved.
Specific competencies
Influencing & negotiating
Stakeholder management
Commercial Awareness
Job essentials
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Educated to degree level or equivalent in a relevant discipline
Demonstrable evidence of experience within the sector and/or its supply chain; or
able to demonstrate good understanding of how the food and drink supply chain
operates in Wales and across the UK
Demonstrable ability to engage and influence stakeholders to deliver outcome based
targets
Demonstrates excellent communication skills, both written and verbal
Competent presenter
Full driving licence and ability to drive and travel
Desirable
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Knowledge of manufacturing or processes in the relevant business sector.
Awareness of environmental drivers and issues in the business sector.
Marketing, PR and other communications techniques to influence behavioural change
Evidence of ability to bring together different and diverse stakeholders and
facilitating partnership approaches to working.
Demonstrable knowledge of and/ or experience of working with 3rd Sector
organisations.
Ability to communicate in Welsh.
Job dimensions
Management impact
Direct management of a team ☐
Indirect management of others eg contractors ☒
Financial impact
Authorisation
Head of Programme
David Moon
Director
Marcus Gover
Richard Swannell
Please forward to HR Team to complete the authorisation process
Head of HR
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