HR Dept.
LD/HR/?? Issue 01 2009
Imagine
JOB DESCRIPTION
Job Title:
Team Leader
Department:
Croydon Imagine
Accountable To:
Service Manager
1. JOB SUMMARY
To oversee the development and maintenance of new and existing user led drop-ins; provide
effective supervision to a team of Inclusion Workers, to increase activities and pathways for service
users ensuring these meet the needs and ensure that service based activities and delegated
administrative responsibilities are carried out. To further be part of any service rota or undertake a
case load if required.
In addition, Imagine expects all employees to carry out their duties in a manner which actively
demonstrates commitment to the organisational objectives as they relate to individual posts and in
particular to be pro-active in working in a socially inclusive way.
2. LOCATION
The post holder will retain an administrative base in Croydon but will work across the drop ins, in
the community, and any of other services as directed by the Service Manager.
3. SUPERVISORY RESPONSIBILITY
This post has direct supervisory responsibilities for Inclusion Workers, there is also a duty upon all
employees to be aware of appropriate service standards and to report any breach of standards to
someone in authority.
4. MAIN DUTIES
Under the guidance of the Service Manager
Responsibilities to clients
 To ensure that a high quality and consistent level of service delivery in drop-ins are maintained.
 To ensure that any service based rota or caseloads are effectively managed at all times and
that service cover is always maintained.
 To ensure that all the team work in a co-ordinated way, that ensures they are working towards
the organisational objectives, with a particular emphasis upon social inclusion and service user
involvement.
 To ensure that appropriate assessment, planning and review processes for service users are
maintained and that a person centred way of working is central to such processes.
 To be part of the rota/carry a case load as directed by the Service Manager, in order to ensure
appropriate levels of service at all times.
 To be responsible for ensuring that service / site health and safety is maintained within the
drop-ins and that any routine checks are regularly undertaken and any concerns raised
immediately.
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HR Dept.
LD/HR/?? Issue 01 2009
Responsibilities to the Team
 To be involved in the recruitment and induction of new staff.
 To ensure the continued development and support of all staff by effective implementation of the
performance management system and ensure access and attendance to appropriate training.
 Allocate staff to service users, drop-in support and activities, ensuring manageable workloads.
 To hold regular meetings for information sharing personal development and ongoing support.
 To work in a way which enables and encourages staff to develop their skills & knowledge,
empowers them to be involved in decision making and other activities at an appropriate level.
 To ensure that all site/service based administrative duties are undertaken as directed by the
Service manager and that all required returns are made on time.
Responsibility to the Organisation
 To monitor drop-in activity and quality, implement & maintain information collation systems and
to maintain accurate statistics and produce reports as required.
 To manage devolvement of financial responsibilities as directed by the Service manager.
 To be involved in the evaluation, action planning processes for the service and to ensure that
any targets and developments are achieved under the direction of the Service manager.
 To establish and maintain appropriate client record keeping systems ensuring confidentiality.
 To facilitate team-based working across the service and other agencies, to ensure effective
and efficient communication.
 To widely promote the services to service users & referral agencies, ensuring working
protocols are in place regarding assessments/referrals/reviewing service users.
 To build partnerships with community agencies, to increase activities at drop-ins and support
people’s progression into mainstream activities
5. REQUIREMENTS
All employees are expected to:
 To undertake relevant training as appropriate.
 To participate in staff meetings and attend regular supervision.
 Act with integrity at all times.
 Ensure that principles of quality are included into all areas of work.
 Always be responsive to customer priorities.
 Demonstrate working within the organisations objectives and commitment to continuous
personal learning and development.
 Comply with all health and safety, other statutory requirements and Imagine policies &
procedures, working within ISO standards at all times.
 Undertake any other tasks, which may be requested from time to time by the organisation.
 Safeguard organisation property, confidential information or privileged knowledge.
6. KEY PERFORMANCE INDICATORS
Success in this role will be judged by the following key performance indicators:
 Meeting targets and objectives as set by line manager.
 Working within a team approach.
 Demonstrable achievement in working towards organisational objectives.
 The ability to work in a person centred and flexible way.
 Proactive professional manner.
 All duties and tasks are undertaken and performed in an efficient accurate manner resulting in
excellent service provision.
Please note that this job profile may be amended to meet the needs of the service. Alteration will be discussed in
advance with the post holder whose agreement will not be unreasonably withheld.
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