H R Dept
LD/HR/64
Issue 02
2010
Imagine
JOB DESCRIPTION
Job Title:
TEAM LEADER – SUPPORTED
ACCOMMODATION/OUTREACH
Department:
Operations
Accountable To:
Operational Services Manager
1. JOB SUMMARY
To provide effective supervision to a team of front line staff and to ensure that
service based activities and delegated administrative responsibilities are carried
out. To further be part of any service rota/carry a case load as directed.
In addition, Imagine expects all employees to carry out their duties in a
manner which actively demonstrates commitment to the organisational
objectives and pro-actively work towards providing personalised and socially
inclusive services.
2. LOCATION
The post will be based within the Operational Area but post holders will be
expected to work flexibly as a part of a cluster and work at any sites as required.
3. SUPERVISORY RESPONSIBILITY
This post has direct leadership and management responsibilities for front line
staff at the designated services.
4. MAIN DUTIES
Under the guidance of the Operational Services Manager

To manage in accordance with service specifications or contractual
arrangements providing a flexible service which is responsive to individual
needs

To ensure that a high quality and consistent level of service delivery is
maintained

To take responsibility for managing teams working hours, to meet fluctuating
service needs

To ensure that all the team work in a co-ordinated way, that ensures they are
working towards the organisational objectives, with a particular emphasis
upon social inclusion and service user involvement

Sleep-ins as and when required
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
To take responsibility for providing line management duties for a team of
Personal Assistants which will include:
 Ensuring training and development needs are identified on a continual
basis
 Managing under performance/sickness and absenteeism.
 Providing regular supervision and support supervision as and when
required
 Recruiting and selecting Personal Assistants and involving service users
in the process

To ensure that service users receive personalised support at agreed levels
and hours in accordance with contractual arrangements

To ensure support hours provided are recorded to provide a clear audit trail

To take responsibility for ensuring up-to-date risk assessments, risk
management plans and recovery plans are in place in accordance with
Imagine’s policies and procedures

To take responsibility for ensuring service users are involved in assessment,
planning and review processes in accordance with Imagine’s policies and
procedures

To provide direct support to service users as directed by the Operational
Services Manager, in order to ensure appropriate levels of service at all
times

To ensure that support is provided in accordance with recovery plans

To ensure that staff attend appropriate and mandatory training as per
Imagine’s policy

To communicate effectively with Care Co-ordinators and partner agencies

To actively seek referrals, conduct assessments and fill voids, and to update
Operational Service Managers

To work in a way which enables and encourages staff to develop their skills
and knowledge and empowers them to be involved in decision making and
other activities at an appropriate level

To ensure that all site/service based administrative duties are undertaken
and that all required returns are made on time including monthly payroll
returns.

To ensure that relapse indicators are clearly defined for all service users

To be responsible for ensuring service-based information collation systems
are maintained and reports are provided as required

To be responsible for the management of devolved financial responsibilities
as directed by the Operational Services Manager

To work with Imagine’s Housing Management team to fulfil housing
management obligations
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
To be involved in the action planning processes for the service and to ensure
that any targets are achieved under the direction of the Operational Services
Manager

To be involved in the recruitment and induction of new staff

To ensure that all Imagine policies and procedures are adhered to and that
ISO standards are maintained at all times

To develop appropriate internal and external relationships

To be responsible for ensuring that service / site health and safety is
maintained within the delegated responsibility and that any routine checks
are regularly undertaken and any concerns raised immediately

To work at any of Imagine’s services within the region of Merseyside as
directed by the Operational Services Manager.
5. REQUIREMENTS
All employees are expected to:

Act with integrity at all times

Ensure that principles of quality are included into all areas of work

Always be responsive to customer priorities

Demonstrate working within the organisations objectives and commitment to
continuous personal learning and development

Comply with all health and safety, safeguarding and any other statutory
regulatory requirements

Undertake any other tasks, which may be requested from time to time by the
organisation

Safeguard all organisation property, confidential information or privileged
knowledge relating to work.
6. KEY PERFORMANCE INDICATORS
Success in this role will be judged by the following key performance indicators:

Meeting targets and objectives as set by the Operational Services Manager

Working within a team approach as part of a Cluster

Demonstrable achievement in working towards organisational objectives

Proactive professional manner

All duties and tasks are undertaken and performed in an efficient accurate
manner resulting in excellent service provision.
Please note that this job profile may be amended to meet the needs of the
service. Alteration will be discussed in advance with the post holder whose
agreement will not be unreasonably withheld.
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