Day 1 – Tuesday 1st April 2014
Cabin Crew
Session 3 – Lessons Learned in Cabin Training
Stephen Howell, Director – Flight Service Training & Professional Development, American
Airlines
BIOGRAPHY
Stephen possesses over 27 years of experience in the commercial aviation industry. Having
begun his career as an International Purser for American Airlines, Stephen served in several
leadership roles supporting American’s training, policies & procedures, communications and
base operations divisions. In 2003 Stephen joined JetBlue Airways as Director of InFlight
Training and University Administration for JetBlue University where he was responsible for
training operations at JetBlue’s corporate training center in Orlando, Florida. In 2010,
Stephen joined US Airways where he has since served as the Director of Base Operations in
Charlotte, NC and Director of InFlight Standards and Training. Stephen recently assumed the
role of Director, Flight Service Training & Professional Development at the New American
where he will be responsible for flight attendant recruitment & on-boarding, training,
leadership development and the Purser/Cabin Service Director program at both legacy
carriers.