Maintenance
Stakeholder Process
Contracts
Infrastructure
Applications
Company
Business Stakeholder Expectations
– The ICT Challenge
Business Stakeholder Expectations – The ICT Challenge
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1
The pace of change is accelerating
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In 1990 BMW had five distinct models.
Today with their 1, 2, 3, 4, 5, 6, 7, Z, M and X series sedans, with hardtop and
convertible variants they have over 60 distinct models.
In today market place, the pace of new product development has reached
unprecedented levels.
The same story is happening across most consumer products.
This has placed extraordinary pressure on the underlining technology that
underpins everything from manufacturing, through distribution to the eventual
retailing.
This has placed even more pressure on ICT departments to ensure the
technology keeps up with constant change in the Business.
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2
The Business expectations of ICT is
growing
• The stay competitive the products are changing fast
• To stay relevant the marketing plans are changing
fast
• The business is constantly transforming as it adapt
to market trends and competitive pressures.
• This places significant demands on the underlining
ICT to automate the new business processes.
• The expectation on ICT is that systems change as
fast as the business is transforming in this
competitive climate.
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3
Change in ICT is getting slower
• Often the applications and systems that underpin the business
are large, complex and often fragile as a result of year of
customisation and change.
• These systems tend to resist even minor change
• Due to the size of these system there are very few
programmes that have a holistic view of functions
• Change needs to be sensitive to down stream integrated
processes
• Even small changes need extensive regression testing
• As these systems grow the speed of change slows
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4
Inverse Relationship to Change
• The growth in the depth and breadth of products drive the need
to grow the complexity of business processes
• The growing complexity in business processes drive complexity
in the systems that automate the processes
• The growth in complexity of systems increases the time to
makes each subsequent change.
Time
taken to
change
Systems
1 Month 1 Month 1 Month -
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1 Month
Simple
1 Month 1 Month 1 Month -
Complex
Business Processes
5