UMHS Support Services
2012 Program of the Year:
Quality & Safety website
Vinita Bahl, DMD, MPP and Kara Gavin, MS
On behalf of “Team Transparency” - Feb. 11, 2013
Why create a Quality & Safety Site?
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Demonstrate our commitment to providing
patients with high-quality, safe care
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Lead or keep pace with peer institutions as the industry
becomes more transparent
•
Provide more information than what’s on other sites
(USNews, CMS, TJC, Leapfrog, Consumer Reports, MHA)
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Be ahead of the curve in the national shift toward payfor-performance
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Make it easy for patients & referring physicians to use
quality & safety data in choosing providers
Audiences and Objectives
Internal
External
Faculty & Staff
Third-Party
Payers &
Referring
MDs
• Internal awareness of
performance
• Drive quality
improvement through
public accountability
Patients &
Families
News Media
& Industry
• Communicate quality of care & safety performance
• Inform and influence health care decision-making
of consumers, referrers, payers and purchasers
• Satisfy third-party payer requirements for quality
measurement and reporting
Best Practice Principles
Patient
Centered
Honest
Reliable
• Relevant content
• Straightforward
• Easy to understand
• Current and regularly updated
• Publish data regardless of performance
• Integrity in design
• Meaningful benchmarks
• Reputable data sources
• Scientifically sound data definitions
• Valid and transparent measurement methods
Adapted from Northwestern Memorial Hospital presentation, 14th Annual Healthcare Internet Conference, November 2010
We evaluated numerous websites from institutions
across the U.S. when preparing to build our site
Progress to date
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Launched April 2011:
www.uofmhealth.org/quality
2,000 - 4,000 page views/month
Nearly 1 in 3 users are on UMHS computers
Well-received by patients, Regents,
faculty/staff
Cited on national health blog & regional media
Prominent links and “ads” on UofMHealth.org,
on med.umich.edu, and Internal Home Page
Mentioned every time we get a quality award
Anatomy of a page
Easy-to-understand introduction
Index
of all
reports
Tabs
for
more
data
on this
topic
Feedback
link
Charts
or
graphs
showing
UMHS
vs.
benchmark or
goal
Click to
see
more
details
What’s on the site?
Patient Safety measures
Patient Safety Culture
Hand Washing
Radiology Services
Blood Clots
Patient Ratings
Inpatient
Outpatient
Emergency
Quality partnerships
Improvement Examples
Recognitions received for quality
Video greeting: Dr. Campbell
Children’s Care
Volume, process & some
outcomes data for:
Intensive Care
Pediatric Intensive Care
Pediatric Cardio-thoracic ICU
Newborn ICU
Lung Conditions
Asthma
Transplant
Heart Transplant
Kidney Transplant
Liver Transplant
Pediatric Trauma
What’s on the site? Adult care
Heart Care
Lung Conditions
Angioplasty and
Asthma
Stents
Pneumonia
Coronary Artery
Orthopaedic Surgery
Cancer Care
Disease
Hip/Knee
Esophageal Cancer
Heart Attack
Replacement
Prostate Cancer
Heart Failure
Transplant
Heart Operations
Diabetes
Heart Transplant
Heart
Bypass
Intensive Care
Kidney Transplant
Aortic
Valve
Critical Care
Liver Transplant
Operations
Medicine
Mitral Valve
Surgical Intensive
Operations
Care
Volume, process
& some outcomes
data for:
What’s coming next?
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Add more data:
– OB/Gyn, Ophthalmology, Congenital heart
– All clinical departments expected to contribute data
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Steps to improve search visibility
Improved mobile viewing options
Additional linking within UofMHealth.org
(100,000+ monthly visitors)
Further search engine optimization
More improvement stories, awards
Response to feedback from URAC-Leapfrog
“Team Transparency”
PACE*
PRMC
Alumni
• Vinita Bahl
• Gail Sinwell
• Barb Chapman
• Ed Karls
• Megan
Winningham
• Glenn Ogletree
• Kara Gavin
• Geoff
O’Connor
• Sam Jessie
• Chris Africa
• Jennifer
Matthews
• Safia
Al-Kharsa,
Admin. Fellow
• Cathy Mellett,
PRMC
• Jean Eggertsen
Lee, PRMC
*Performance Assessment and Clinical Effectiveness - formerly CIDSS