Product Roadmap &
Aura Reference Architecture
Mark Bridge, Avaya Systems Engineering
AvayaN – Global UC Market Leadership
Global Unified Communications
revenue share
Nortel
Enterprise
11%
#1 Unified Communications revenue1
#1 Telephony Solutions revenue1
Avaya
21%
#1 Audio Conferencing licenses2
#1 Enterprise messaging revenue3
Others
29%
#1 Maintenance Services revenue4
Cisco
18%
Siemens
10%
Alcatel- Lucent
11%
Growing to a $20 billion market
Gartner Magic Quadrant Leader in
Unified Communications, Enterprise
Communications and Contact Center
quadrants5
Avaya named to the 2009 world’s
most ethical companies list
NOTE: Current analyst data includes results for LG-Nortel and other shipment
activity that will be restated and may change in future analyst reports.
Source: Dell’Oro Group, Calendar 2008
Source: [1] Dell’Oro Group; [2] MZA, Ltd; [3] T3i Group; .[4] Intellicom; [5] Gartner Inc.
©2009. All rights reserved.
2
AvayaN – Global Market Leadership
Worldwide Contact Center
Market Share (ACD Agents)
 Gartner Magic Quadrant Leader in
Nortel Enterprise
12%
Contact Center
Avaya
35%
Others
20%
 #1 World Wide Call Center Market
Share
 Industry Leading Contact Center
customers
 Avaya Labs Innovation
Aspect
4%
Cisco
14%
Genesys
15%
Source: Gartner Group, Calendar 2008
 Award Winning Portfolio
Sources: Gartner Magic Quadrant, Gartner
$4B+ Product Market with $5B+
related Professional Services
NOTE: Nortel market share data may include LG-Nortel
©2009. All rights reserved.
3
Global SME Market Leadership
Global SME Telephony Market Share
Nortel
7.4%
Worldwide SME Unified Communications
Product Market Opportunity ($End-User)
Avaya + Nortel
17.7%
Avaya
10.3%
$4+ Billion
NEC
11.8%
Others
45.9%
(Just Product)
Cisco
10.1%
Siemens
7.0%
Alcatel-Lucent
7.5%
Source: Canalys, Calendar 2008 (Line size: 20-99)
Source: Avaya analysis based on multiple industry reports (6/09); SME= firms with <250
employees UC Applications include Contact Center, Messaging, Audio/Video/Web Conferencing
NOTE: Nortel results from industry analysts include results for LG-Nortel and other shipment activity that will be restated in
developing a true baseline for combined Avaya-Nortel performance; Historical market shares may change.
©2009. All rights reserved.
4
CS 1000 Roadmap
Today
12 Months
18-30 Months
Avaya Aura™
Integrate and extend
CS 1000 R6 (today)
Integrate and extend
CS 1000 R7
Upgrades and Extensions
upgrade
Meridian
 Upgrade to R6 for features,
 New customer features,
support and latest SIP
 SIP-integrate with Avaya
Aura today, leverage ACE
 Upgrade BCM/branch to SIP
 Lower multivendor costs
 Centrally deploy shared UC
and customer service apps
 Meridian upgrade to CS
1000 or add SIP gateways
common Presence and IM,
deeper NRS integration
within Session Manager
 Add new users, lines, any
type of phone as needed
 1100/1200 SIP phones will
become Avaya Aura ready
Grow with Avaya Aura
 Distributed SIP architecture
 Context-aware, any-media
 Common UC applications
and clients across portfolio
 Communications enabled
business applications
 Consistently serve
customers everywhere
©2009. All rights reserved.
5
Messaging Roadmap
Today
12 Months
18-30 Months
Octel
continue to migrate
Modular Messaging
Next Generation
Unified Messaging
upgrade
Call Pilot
Meridian Mail
HMS for Hospitality
Continue with Call Pilot, add
Ongoing releases provide
Natural upgrade path for all
users as required
Continue with Modular
Messaging, add users as
required
Move from Meridian Mail to
Call Pilot or Modular
Messaging
Continue HMS for
hospitality market
new functionality and
continued support
Leverage SIP integration
Consider messaging
consolidation with shared
Modular Messaging to lower
costs
customers to next-gen SIPbased solution
Consistent user
experiences with all TUI
interfaces available
Common investment in
future capabilities
©2009. All rights reserved.
6
Conferencing and MCS Roadmap
Today
12 Months
18-30 Months
Meeting Exchange
NMC and MCS 5100 for Conf
support
Common UC clients & applications
MCS 5100 for UC with CS 1000
 Meeting Exchange delivers
•
•
•
•
•
•
Richer conferencing
Scheduling/management
Higher scale
Web collaboration
Microsoft, IBM, Adobe
Avaya Aura SIP-ready
 Continued support for NMC
(and MCS 5100 conferencing)
 MCS 5100 for UC available
for CS 1000 customers
support
 Meeting Exchange is path
 Common investment in a
forward for new and NMC
 Use Avaya Aura to deploy
Meeting Exchange across
many locations & systems
 Evolve MCS over time to
common cross-portfolio
Avaya one-X® UC clients
and applications with
common presence and IM
single SIP-based UC,
conferencing and
collaboration platform
 Tighter integration of video
solutions within broader
collaboration portfolio
 UC feature growth also
benefits from AS 5300
technology integration with
Avaya Aura
©2009. All rights reserved.
7
The SMEC Roadmap
Will Streamline for Simplicity, Focus On Innovation
For Sale Today
2010
2011
Avaya IP Office
P L AT F O R M S
CONVERGE
Avaya Integral 5
Avaya PARTNER®
Investment Protection:
Avaya Norstar
Products Will Converge with IP
Office into best of breed solution
All products
remain for sale*
Avaya BCM
Avaya SCS
*Note: In addition, support policy includes 3 years of manufacturer support beyond any effective end
of sale date, as well as 3 years of Avaya service support beyond end of manufacturer support.
©2009. All rights reserved.
8
Enterprise
Context Center Product Transition Summary
CC 5.2
(one-X® Agent 2.0)
CC 6.0
CC 7.0
(one-X® Agent 3.0)
Interaction Center
7.2
AIC 7.3
NGCC R4
NGCC R3
Midmarket
Intelligent
Customer Routing
CC 7.1 / CC 7.1
Express
Today
(Reporting, Agent
Desktop)
ICR 1.5
NGCC R1
NGCC R2
(Reporting,
Agent Desktop)
(Reporting,
Agent Desktop)
May
2010
Nov
2010
May
2011
Nov
2011
(Reporting, Agent
Desktop)
May
2012
©2009. All rights reserved.
9
Aura Reference
Architecture
©2009. All rights reserved.
10
Aura Reference Architecture
Application
Layer
Three Layer Reference Model
based on SIP and Open
Standards.
Connection
Layer
Aura facilitates Ubiquitous
delivery of Applications and
Services from the Cloud to a
Multi-Vendor Environment.
Access
Layer
©2009. All rights reserved.
11
Aura Reference Architecture
Application
Layer
Unified
Messaging
Multimedia
Conferencing
Context Center
Self Service
Agile
Communication
Environment
Service
Oriented
Architecture
1x Mobility
Primary
Data Center
Connection
Layer
Session
Manager
Contact Recording
Persistent
Quality Monitoring Session Reporting
Presence
IM
Next Gen E9-1-1
NENA i3
Up to 250,000
SIP
Registrations
Alternate
Data Center
SIP
Trunks
Sequenced
Applications
Conferenced
As Needed to a
Persistent SIP
Session
SIP
Trunks
Geo-Redundant
Active / Active
Servers
Service
Provider
Service
Provider
Radio
Network
Access
Layer
Avaya ERS, HP ProCurve,
Cisco, Others
Avaya, Nortel, Polycom,
Citel, Cisco, Others
Avaya CM, IP Office, Nortel
CS1000, BCM, Cisco CM
Avaya, Nortel,
Audiocodes, Others
Commoditized
Ethernet Edge
Commoditized
SIP Endpoints
Multi-Vendor
Platforms
Gateways
Survivability
©2009. All rights reserved.
12
thank you
Mark Bridge
mbridge@avaya.com
480-446-5887
©2009. All rights reserved.
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