Aura Alliance
Making Avaya
Global Deployments
easy…
Introduction v4.0
What is the Aura Alliance?
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Global - Worlds largest alliance of Avaya Business Partners working together to
provide global support for Avaya “centric” solutions. Over 3,200+ Avaya
accredited specialists, covering over 112+ countries
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Quality - An easy way for multi national customers to deploy, ensuring
consistent pricing, quality, and uniform SLA’s wherever they have offices. Each
partner committed to providing exceptional customer service, G3 - UK Service
Excellence Award and Video Partner of the Year, NACR Partner of the Year
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Endorsed - Each partner covers their region and operates within Avaya's
Connect program…… we never ship out of theatre, or margin stack, that’s why
we’re the only Avaya endorsed alliance
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Innovation – An Avaya DevConnect “Technology Partner” means that our
applications have been through certification in Avaya’s Labs to ensure seamless
integration. We are the only partner globally to have developed iOS and
Android apps for the Avaya Aura product suite, over 10,000 downloads so far
“The Aura Alliance is a well-established team of partners
that have taken a new approach to delivering on the
high-service levels that our customers expect. Avaya is
fully committed to the alliance as it fully aligns with our
customer-centric strategy.”
Richard Steranka, VP, Avaya Global Partner
Organization
November 2013
We’re different……
Differentiators
Aura Alliance
Avaya Involvement
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Avaya DevConnect Technology Partner
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Follows Avaya’s Rules
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Globally Consistent SLA’s
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Avaya Certified Specialists
3,200+
Global Coverage (countries)
112+
Pricing Tool that is global
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Monitoring Hosted SaaS
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Margin Stacking
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Pricing
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We have an automated system
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Give us an uploaded ASD
A rough SOW
Support level required
City and Country
We’ll deliver to you an ”indicative” price
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This allows
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H/W & S/W Costs
Support Costs
PS Costs
Please allow at least 48 hours (a week would be nice )
Customers quickly to apply for budgets from finance
Beats the competition, global pricing usually takes ages……
Aura Alliance delivers
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Globally consistent
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Quality
Pricing
Customer experience
We ONLY sell Avaya
Endorsed at high level within Avaya
Support Offering
• Pick and choose the support service you
require for each office location
Service Delivery
Elite Plus
Elite
Standard Plus
Standard
Basic
Help Desk
7 x 24
5 x 24
9am-6pm, M-F
9am-6pm, M-F
9am-6pm, M-F
Software Support
7 x 24
5 x 24
9am-6pm, M-F
9am-6pm, M-F
9am-6pm, M-F
(Helpdesk/Remote)
1 hrs
1 hrs
4 hrs
4 hrs
NBD
On Site
4 hrs
4 hrs Major /
8 hrs Minor
4 hrs Major /
8 hrs Minor
NBD
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Standard
Standard
Standard
Standard
Standard
(Optional)
(Optional)
(Optional)
(Optional)
(Optional)
YES
YES
YES
X
X
Coverage Hours
Response Times
Software Cover
Support Advantage
s/w
(1 Year)
Support Advantage
s/w plus upgrades
(3 Year)
Hardware Cover
Hardware
Replacement
Countries covered with the Alliance
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Europe UK, Ireland, Portugal, Spain, France, Germany, Italy, Austria, Switzerland,
Denmark, Netherlands, Belgium, Luxemburg, Sweden, Norway, Poland, Finland,
Bulgaria, Turkey, Czech Republic, Russia, Hungary, Serbia, Slovakia, Greece,
Ukraine, Moldova, Georgia, Azerbaijan
Middle East UAE, Egypt, Iraq, Israel, Lebanon, Bahrain, Abu Dhabi, Qatar, Saudi
Arabia, Syria, Jordan, Uzbekistan, Tajikistan, Afghanistan
Africa Algeria, Tunisia, Morocco, South Africa, Tanzania, Botswana, Kenya,
Uganda, Rwanda, Nigeria, Ghana, Togo, Cote d’Ivoire, Benin, Sierra Leone, Liberia,
Senegal, Burkina Faso, Congo, Angola
Asia India, China, Hong Kong, Macau, Thailand, Malaysia, Japan, Philippines,
Vietnam, South Korea, Cambodia, Pakistan, Taiwan, Indonesia, Singapore, Mongolia
Pacific Australia, New Zealand, Guam
Americas USA, Canada, Chile, Argentina, Peru, Colombia, Brazil, Uruguay,
Mexico, Puerto Rico, Panama, Costa Rica, Jamaica, Trinidad, Bahamas, Antigua,
Barbados, Dominican Republic, Venezuela, Haiti
Enterprise Visibility - Real Time Dashboards
//4D software distributes monitoring, reporting and dashboards throughout global customer’s
internal network with information and alert routing to appropriate global resources
Live & Historical Call Details with Quality Ratings
Live list View of Active Calls
Detailed view of every call with end-to-end
network path beginning from end user phone
Live & Historical
Metrics For:
•MOS
•Round Trip Delay
•Packet Loss
•Jitter
Aura Alliance and Avaya in unison
• Delivering quality on a
global scale
• Partner and/or Avaya
services delivered
together for “best fit” to
customer
• Avaya representation on
Aura Alliance Partner
Council…..
Aura Alliance Applications
• EC500 for iPhone and Android
• Aura Alliance Client for IBM® Notes® and
IBM® Sametime®
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Avaya client now retired this is the replacement
Available via SPP (November Price Book) direct or indirect
Thank you
Tony Parish
Emma Clay
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Please contact:tony.parish@auraalliance.com
emma.clay@auraalliance.com