All Roads Lead to Aura
Begin Your Transformation Today
Leveraging your Existing Investments
November 2010
Non-Disclosure and Limitation
This Presentation contains some forward looking not
committed features, functionality and other products that
Avaya may or may not offer to its customers in the future.
It is provided for informational and illustrative purposes
only. Avaya is under no obligation to provide any of the
listed features, functionality or products in this Plan of
Record.
©2
Av
The Markets We Serve
UC
CC
Data
Services
Small & Medium
Enterprise
Enterprise
Midsize Enterprise
©
Av
3
Customer Roadmap Philosophy
 Unified communications architecture
 New capabilities acceleration
 Customized, industry-specific solutions
Extend
Grow
 Application availability
and extension
Protect
Protect
 Richer support and professional services
 Investment protection, order availability
4
Redefining the Business Communication
Experience
Collaboration at the
user’s fingertips
OPEN and interactive
next generation SIP
architecture
Context Aware
Communications
Intuitive and adaptive
across all networks,
devices
Lower Costs
© Avaya Inc. 2010. All rights reserved.
Evolutionary Path for Every Customer
Legacy Meridian
Apps
Apps
Apps
CS 1000
MCS 5100
BCM/SRG
Branches
Avaya Aura™
Service
Providers
CS 2100
SL-100
AS 5300
Communication
Manager
Legacy DEFINITY
Integral 55
(Germany/EMEA)
All current systems can be SIP connected
Lower costs, accelerate new application
deployment, and serve customers everywhere
Multivendor
©
Av
6
The Legacy TDM PBX
PSTN
Application
Connection Mgmt
Access
 Limited Scope
 Primarily Designed for Voice
 Multi-Location  Multiple Systems
 PBX owns entire user experience
 Lack of Geo-Redundancy
 Devices are tightly bound to PBX
 Resources bound to PBX
 Devices are unsophisticated
 Scalability
 New Services  Upgrade
 Very Limited Mobility
 Single Vendor
 Large Footprint
 Application Integration Limitations
7
The IP PBX
PSTN
IP
Application
Application
Connection Mgmt
IP
H.323 / Unistim
Access
 Limited Scope
 Primarily Designed for Voice
 Multi-Location  Multiple Systems
 PBX owns entire user experience
 Lack of Geo-Redundancy
 Devices are tightly bound to PBX
 Resources bound to PBX
 Devices are unsophisticated
 Scalability
 New Services  Upgrade
 Very Limited Mobility
 Single Vendor
 Large Footprint
 Application Integration Limitations
8
Avaya Aura™ Leveraging IMS Principles
App
App
App
App
Application App
Application Platform
PSTN
Session
Manager
Session
Manager
SIP
IP
Connection Mgmt
IP
SIP
ooo
ooo
Access
 Limited Scope
 Primarily Designed for Voice
 Multi-Location  Multiple Systems
 PBX owns entire user experience
 Lack of Geo-Redundancy
 Devices are tightly bound to PBX
 Resources bound to PBX
 Devices are unsophisticated
 Scalability
 New Services  Upgrade
 Very Limited Mobility
 Single Vendor
 Large Footprint
 Application Integration Limitations
9
Avaya Aura Reference Architecture
Innovation beyond Expectations
Application
Layer
Unified
Messaging
Multimedia
Conferencing
Context Center
Self Service
Contact Recording
Quality Monitoring
Persistent
Session Reporting
Microsoft
OCS / Exchange
IBM Sametime
ACE / Service
Oriented
Architecture
one-X Mobility
Business
Continuity
Voice / Video
Presence
IM
Next Gen E9-1-1
NENA i3
Advanced
SIP Applications
System
Manager
Geo-Redundant
Active / Active
Servers
Session
Manager
Connection
Layer
SIP
Trunks
SIP
Trunks
SBC
VPN
SBC
PSTN
Access
Layer
PSTN
Avaya BCM and IPO
office Locations
Avaya/ 3rd Party
Clients / Remote
Workers
Avaya / 3rd party
access Layer PBX’s
10
CS 1000 Migration Strategy
A Path for Every Customer
Benefits:
• Gradual Evolution to Avaya Aura
• Minimize business disruption during
transformation
• Savings through consolidation
• Stay current & retain User experience
• New features / UC / ACE / Apps
Upgrade & Evolve
Benefits:
• Accelerated Path to Avaya Aura
• New communication core
• SIP Based
• New features / UC / ACE / Apps
• Mojo, Avaya Aura™ Video
Technology Refresh
Upgrade And Evolve
Planning your path
4.
Transform your Architecture
 Transform PBX
Architecture into Avaya
Aura
 Leverage new clients,
Sequenced Applications,
CEBP and other
enhancements
1.
Leverage Current Investments



Get current
Add users
Plan your evolution
 Identify user communities
 Map Users to Applications
3.
Deploy New Capabilities
 Add Avaya Aura
 Add Applications and
Services
 Optionally add SIP users
directly to SM
2.
Extend Current Investments
 IP Enable your investment
 Add Presence and UC
Services
 Transform your Business
 Build new communications
enabled business processes
leveraging ACE and
sequenced applications
© Avaya Inc. 2010. All rights reserved.
12
CS1000 And Application Life Cycle Management Policy
MFS
13
CS 1000 Roadmap
Today
Q4/10
Q3/10
Q1/11
Extend value with Avaya Aura™
 Compelling ROI
 Shared SIP applications
 Common User interfaces
Application & Services Integration
Voice/Video
Services
Presence
Services
System
Manager
Session Manager
Avaya Aura™
CS 1000 R6
Session Mgr 6.0
Q2/11
Session Mgr 6.1
CS 1000 R7.0
R7.5
Upgrades and Extensions
upgrade
Meridian1
 1100/1200 SIP phones
Avaya Aura™ ready
Continue to add CS 1000 phones and systems
14
Avaya CS 1000 Rls 7.5 and Avaya Aura™
Unique Integration
Interaction
Solutions
Collaboration
Solutions
NG Context
Center
Performance
Analytics
Microsoft applications
IBM applications
Avaya Agile Communication Environment (ACE)
Application & Services Integration
Voice/Video
Services
Presence
Services
Meeting
Exchange
UCM / System
Manager
Session Manager
•SIP
•SIP CTI
•Presence
•Implicit User
Heritage Nortel
Applications
Session
Border
Controller
SIP
PSTN
Multimedia
Application
Services
NG Unified
Messaging
Communication
Manager
Benefits
- Feature Rich Applications – Avaya Aura Messaging,
Meeting Exchange, Sequenced Apps, ACE, UC, Presence
(Feb 2011), One X (Feb 2011), MAS, NGCC
One X
- Common web based Management platform
What is It?
- Solution for all installed base segments
- Upgraded M1/CS 1000 becomes Unique Integration in
Avaya Aura™ - “Enhanced Access Element”
- Full SIP MCDN support between CS 1000 systems
- Direct SIP connectivity to UC applications
- Rich SIP Peering with CM
- Session Manager replaces Network Routing Server (NRS) - Ongoing Evolution through Aura
AVAYA CONFIDENTIAL
Provided under a Non Disclosure Agreement
15
Customer Value
CS 1000 R7.5
Applicable to all market segments (large, small, multi-site, CM/CS
1000)
• Avaya Aura Integration replacing NRS with Session
Manager for all multisite deployments. Retain MCDN
Feature transparency b/ CS 1000 nodes.
• Feature rich interworking b/ CS 1000 and
Communication Manager users
• Unified Management reduced costs single sign-on to
System Manager and UCM
• Application Sequencing for CS 1000 users
• Presence across network with Presence Server
(1Q2011 Target)
•SIP
•SIP CTI
•Presence
•Named Apps
•Sequenced Apps
• Common IP Media Server for CS 1000 and Avaya Aura
(MOH, Tones, Announcements)
• Re-use 11xx and 12xx phones on SM/CM
Mid-Market Single Site
• Direct SIP connectivity (without requiring SM) to Avaya
Aura Messaging, One-X Soft Client, Avaya Aura
Conferencing
C
P
M
G
• Deployment
of Avaya Aura apps on low cost CS 1000
Additional
Value
processor card
• Session Manager, Sequenced Applications
• NGCC 1.0, MPS, AVP, ACE, NMC, CallPilot, Avaya Aura
Messaging, Avaya Aura Conferencing, Session Manager, NRS,
Mobile Extension , Avaya Aura SBC
• Avaya I-Phone-Lite app, one-X clients
Upgraded CS 1000 systems
One-X
Communicator
• 11xx/12xx phones (with future SIP load)
16
CS1000 Evolution from R 6.0 to R 7.5
Function/Role
CS 1000 Rls 6.0
CS 1000 Rls 7.0
CS 1000 Rls 7.5 with Nov Avaya Aura
Rls
SIP Based Contact Centre
NGCC 1.0
NGCC 1.0
NGCC 2.0
IVR
MPS, AVP
MPS, AVP
AVP, MPS
CEBP
ACE
ACE 2.3
ACE 2.3
Multimedia Conferencing
NMC, MCS 5100, MX
Avaya Aura Conferencing,
NMC
Avaya Aura Conferencing
Unified Messaging
CallPilot, AAM, MM
CallPilot, AAM, MM
CallPilot (SU09 – Geo-redundanc) AAM
6.0, MM 5.2
Centralized Routing
NRS, Session Manager
NRS, Session Manager
Session Manager 6.1
Branch Routing, Virtual Office
NRS
NRS
Session Manager 6.1
Mobility
MC3100, Mobile Extension
MC3100, Mobile Extension
Mobile Extension with Avaya I-PhoneLite app
Media Services
TDM based
MAS Based
Avaya Media Services (MAS7.0)
CS 1000/CM SIP Interop
Voice
Voice
SIP Peering Features : Voice, IM &
Video
Presence Solution
CS 1000 Presence Server
CS 1000 Presence Server
Avaya Aura Presence Service (1Q2011)
IP Clients
11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP)
Multimedia Softclient
IP SP 3456
IP SP 3456
One-X Communicator (Voice & Video)
Management Solutions
UCM/SubMgr
UCM/SubMgr
System Manager with UCM/SubMgr
IBM Sametime
Sametime 8.0.2 (SAS),
Sametime 8.5.1 (ACE)
Sametime 8.0.2 (SAS),
Sametime 8.5.1 (ACE)
Sametime 8.5.1 (SAS, ACE)
Microsoft OCS & Exchange
OCS 2007, OCS 2007 R2, UM
Exchange 2007
OCS 2007, OCS 2007 R2,
UM Exchange 2010*
OCS 2007 R2, UM Exchange 2010*
Sequenced Applications
N/A
N/A
Supported – CS 1000/Session Manager
Avaya Software Investment Protection Policy
Loyalty Entitlements
Avaya will provide Upgrade offers for
Like-for-like
product upgrades
Works with….
Software Subscription
Upgrade Programs
Transactional
Upgrades
New
Applies To
Product release
upgrades
Unified
Communications
portfolio
Contact Center
portfolio
Examples
 CS 1000 upgrading to R7.5 and adding Session Manager
 CS1000 Evolution to Avaya Aura™Communication Manager
 Meridian 1 technology refresh users to Avaya Aura™Communication Manager
 NES Contact Center to Avaya Aura™ Contact Center
 And many more….
18
Upgrade & Evolve
Avaya Software Investment Protection Policy (ASIPP)
Makes it easy to add Avaya Aura value
Example with No Pass Plus
Today
NES Contact
Center
MCS 5100
Conferencing
NRS
CS 1000
Use Case #1: Upgrade & Evolve
ASIPP Makes it easy to add Avaya Aura value
Today
Upgrade & Add Avaya
Aura Core (Dec) and
Contact Center
• Avaya Aura
NES Contact
Center
MCS 5100
Conferencing
NRS
CS 1000
Contact
Center, per
SIP Inbound
Agent (65%
less than
new)
• No charge
AA Contact
Center
SBC 6.x
Presence
Services 6.x
for new SIP
Session Manager
Access Ports 6.x
or Session
Manager
CS 1000 R7.5
licenses with
upgrades to
R7.5
Premium
Use Case #1: Upgrade & Evolve
It’s easy to add Avaya Aura value
Today
Upgrade & Add Avaya
Aura Core (Dec) and
Contact Center
Add Avaya Collaboration
for Select Users
Conferencing 6.x
• Avaya Aura
NES Contact
Center
MCS 5100
Conferencing
NRS
CS 1000
Contact Center,
AA Contact
per SIP
Inbound Agent Center
(65% less than SBC 6.x
new)
Presence
• No charge for Services 6.x
new SIP Access Session Manager
Ports or
6.x
Session
Manager
CS 1000 R7.5
licenses with
upgrades to
R7.5 Premium
• Avaya Aura
Conferencing Communication
Manager 6.0x
(80% less
than new)
AA Contact
Center
• CS 1000 to
SBC 6.x
Avaya Aura
Enterprise
Presence
Edition for
Services 6.x
select users
Session Manager
per user
6.x
(80% less
than new)
CS 1000 R7.5
Upgrade and Evolve with Maximum Investment Protection
• Continued support for existing investments
• Evolve with Avaya Aura at your own pace
Current Estimated Value
Software = $2,940,473
Hardware = $3,332,645
____________________
Total = $6,273,118
Transitional Estimated Leverage
Software = $2,940,473
Hardware = $3,332,645
____________________
Total = $6,273,118
Current State
CallPilot Capital
Leverage
4200 Lic
60 Ports
CS1000 Capital
Leverage
3976 IP Lic
6936 TDM Lic
48 H323 Trk Lic
64 ACD Lic
Software Value
$253,385
Hardware Value
$24,930
End State Estimated Leverage
Software = $2,940,473
Hardware = $TBD
____________________
Total = $TBD Min $2,940,473
Transitional
Phases
End State
Normal Operating
Software Upgrades Only
Avaya
Next Gen VM
Ports carried forward
Platform change at NGEN
Avaya
Next Gen VM
Note: TDM trade in Value to IP
Software Value
$2,687,088
Hardware Value
$3,307,715
Normal Operating
Software Upgrades Only
Avaya Aura
SIP Core
Leverage TBD by
SET Type, Proxy platform etc
Avaya Aura
SIP Core
A Real Life Example
Note: Estimated Value based on Avaya MSRP replacement cost. Value Analysis included in backup slides
22
Example: Evolution Versus RIP and Replace:
Segment >$100K Customer
Protect / Extend Investment Leverage
$3M cost avoidance
through transitional
Extend phase allows
immediate benefits
of advanced
applications
Total Transitional
Leverage
Vociemail Hardware
$3,500,000.00
$3,000,000.00
Voicemail Software
$2,500,000.00
$2,000,000.00
$1,500,000.00
Contact Center
Software
$1,000,000.00
Core System Software
$500,000.00
$0.00
1
Leverage by Category
2
3
4
Core System
Hardware
User Retraining
3%
44%
Hardware
$2.0 million+ available for advanced
applicationsbased on evolutionary savings
Software
53%
Training
23
BCM & Norstar Convergence
With IP Office
What you like about BCM and Norstar stays
IP Office DevConnect Eco-Systems
Avaya New & Installed phones
Nortel Partners
Nortel Installed phones
IP Office Management
Nortel Interface
IP Office Features (Resiliency, Mobility, etc.)
Nortel Features
IP Office Platform
Yo u b e n e f i t f r o m w h a t i s
unique to IP Office
24
Product Roadmap Update
Product
2010
IP Office
6.0
2011
Converged
Avaya IP Office
Investment Protection:
Products Will Converge with IP Office
into best of breed solution
Avaya BCM
Avaya Norstar
Avaya Integral 5
Avaya PARTNER®
New BCM
Release
Avaya BCM
New SCS
Release
Avaya SCS
New BCM Market Release Date: Target Q4 2010 (calendar)
Significant R&D investment from Avaya into BCM
Questions
26