International Aerospace
Quality Group
(IAQG)
IAQG Overview
IAQG Supplier Forum
Montreal, Canada, October 10th, 2013
Xavier Sahut d’Izarn
IAQG President
SAFRAN
IAQG Mission
The mission of the IAQG is to implement quality
initiatives that make improvements throughout the
value stream of products and services
For that purpose, the IAQG:
 Promotes quality culture
 Establishes and maintains quality management system
standards and certification system, recognized by
international normalization bodies and regulatory and
governmental agencies
 Collects and offers best practices and processes
 Promotes cooperation between international aviation,
space and defense companies
 Maintains relationships with regulatory and governmental
agencies and other industry stakeholders
Page 2
IAQG Vision
IAQG is recognized and valued as the world’s leading
authority for Aviation, Space, and Defense Industry quality
Page 3
IAQG Five Year Vision
 Product and Services Quality and Delivery will have
improved 20% per year throughout the product lifecycle
 Robust processes achieved throughout the supply chain
 IAQG Quality Management System certification program
is robust, recognized and valued
 90% of the supply chain certified to IAQG Quality
Management System Standards
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IAQG: A Global Team
International Aerospace Quality Group
IAQG Council
AAQG
68 Major OEMs worldwide
(Americas)
21 AAQG
members
EAQG
(Europe)
APAQG
(Asia & Pacific)
34 EAQG
13 APAQG
members
members
Whose mission is to:
Achieve significant performance improvements in Quality, Delivery, and
consequently Cost, on all products and services throughout the value
stream
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Relationship
Growth Strategy
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Civil Authorities - Production
Space
Defense
Maintenance, Repair & Overhaul
Trade Associations
Improvement
Strategy
• Requirements
• People Capability
• Product & Supply
Chain Improvement
• Performance
IAQG Other Party Management Team
3 Axes
IAQG Strategic
Focus
Aligned to Address Challenges
Page 6
IAQG Achievements
IAQG Vision Goals Management
 Product and Services Quality and Delivery will
have improved 20% per year throughout the
product lifecycle
– Flow Down by IAQG Member Companies
– 4th IAQG Strategy Improvement stream created with
“Performance”
– Performance Index implemented within IAQG
– Supplier performance as seen by IAQG Member
Companies (2010 Performance level complete – 2012 in
process)
– Indicators definition completed as part of SCMH
– (Supply Chain Management Handbook)
Page 7
IAQG Achievements
 Robust processes achieved throughout the
supply chain
– Flow Down by IAQG Member Companies
– SCMH providing Best Practices / Tools
– Dedicated SCMH tools to assess processes maturity
Page 8
IAQG Achievements
 IAQG Quality Management System
certification program is robust, recognized
and valued
– ICOP (Industry Controlled Other Party)
– Certification Auditor accreditation reinforced:
 Harmonized Training & Examination materials
controlled by IAQG
– Certification Audit duration revised:
 Minimum audit duration defined
 New requirements for auditing Management
Systems with multiple QMS applicability
– Civil Authorities recognition
Page 9
IAQG Achievements
 90% of the supply chain certified to IAQG
Quality Management System Standards
– Flow Down by IAQG Member Companies
– Yearly IAQG Survey monitoring 9100 Certification with:
 IAQG Member companies certification rate
 IAQG Suppliers rate
Page 10
IAQG Achievements
 90% of the supply chain certified (Cont’d)
– Suppliers certification rates:
Sector
Suppliers
2010
2011
2012
AAQG
71,5 %
70,8 %
68,0 %
APAQG
60,6 %
72,6 %
84,2 %
EAQG
69,5 %
68,5 %
70,5 %
Total IAQG
68,7 %
69,9 %
72,3 %
– Biases:
 AAQG: Effect of Member companies not mandating
suppliers to be 9100 certified ( 12 on 20  60 %):
 Rate at 60,2 % instead of 77,7 % for the others
 EAQG: EAQG Members with only Defense and
Space activities (6 on the total of 35):
 Rate at 42,3 % instead of 75,8 % for the others
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Summary
 IAQG mature organization with 15 years
existence
 Significant achievements throughout the
years:
‒ QMS requirements
‒ Certification scheme
‒ SCMH
 Need all Supply Chain players involvement
Common goal:
Improve our Industry
performance for the benefit
of all parties
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Thanks for
your valuable
contribution
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Back-Up
Page 14
IAQG
Membership
Page 15
IAQG Membership
The IAQG membership comprises:
• Companies who carry out the design, development,
manufacture and support of original equipment at
system or subsystem level for
– Aviation and Space products (including platforms
and systems) and services
– Land and Sea based systems for defense
applications
• Trade Associations, and their related bodies created by
those aerospace companies, may be Members at
Large
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IAQG Membership
Americas
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Asia Pacific
21 Members
Aerojet
ATK
Ball Aerospace
Boeing
Bombardier
Eaton
Embraer
GE Aviation
General Dynamics/Gulfstream
Honeywell
Lockheed Martin
Moog
Northrop Grumman
* Parker Aerospace
Raytheon
Rockwell Collins
Rolls-Royce North America
Spirit AeroSystems
Textron
Triumph Group
UTC
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13 Members
Aerospace Industrial Development
Corporation (AIDC)
AVIC
COMAC
DSO National Laboratories
EGAT
Fuji Heavy Industries
Indonesian Aerospace
IHI
Kawasaki Heavy Industries
KAL-ASD
Korea Aerospace Industries
* Mitsubishi Heavy Industries
ShinMaywa Industries
Blue Indicates Voting Member
* Indicates Sector Lead
Page 17
IAQG Membership
Europe
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34 Members
Advanced Electronics Company
AgustaWestland
Airbus
*Airbus Military
Alenia
Astrium
Avio Aero
BAE Systems
Cassidian
Dassault Aviation
ELBIT Systems
Eurocopter
FACC
Fokker Aerospace
GKN Aerospace Engine Systems
HEGAN
Israel Aerospace Industries
Blue Indicates Voting Member
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MBDA
Meggitt
Messier-Bugatti-Dowty
MTU Aero Engines
PFW
RAFAEL
Rolls-Royce
Russian Helicopters
SAAB Aerospace
SAFRAN
SAGEM
SNECMA
SONACA
THALES
Turbomeca
UAC
Zodiac Aerospace
* Indicates Sector Lead
Page 18
IAQG
Strategy
streams
Page 19
Improvement Strategy
Streams
 Requirements
– Establish, Develop, and Maintain Industry Quality requirements to
improve product and process integrity
 People Capability
– Develop the competency of, and support for, those engaged in Supply
Chain processes, in all functions, to deliver continual improvements in
On Time On Quality Delivery (OTOQD)
 Product & Supply Chain Improvement
– Deployment of Global Supply Chain Process standards and
guidelines to ensure continually improving OTOQD internally and
externally
 Performance
– Provide objective data demonstrating the excellence performance
and continual improvement of the whole Aviation, Space and Defense
Supply Chain
Page 20
Relationship Growth
Strategy
 Civil Authorities - Production
– Working together with the international airworthiness authorities to
enable local design, production and certification with global
acceptance
 International Space Forum
– Working together to achieve standards and a certification scheme
that can be effectively and efficiently used by space organizations
 Defense Relationship
– Coordination with NATO and defense organizations to adopt
simpler, common standards
 Maintenance, Repair & Overhaul (MRO)
– Working together with industry towards recognition of IAQG
standards and effective industry use, application, and certification
to improve aviation safety, product quality, and efficiency of the
MRO industry
 Trade Associations Relationship*
– Establish relationships with other aviation industry Trade
Associations whose purpose and objectives overlap those of the
IAQG
*: At Sector level only
Page 21
Performance
Page 22
IAQG Performance
Index
On Time Delivery (%)
Item Escape Rates (ppm)
250 data points
On Time Delivery Median Value dynamics :
Year 2010 : 80%
Year 2012 : 85%
Same range and standard deviation
Item Escape Rate Median Value dynamics :
Year 2010 : 4300 ppm
Year 2012 : 4000 ppm
Same range and standard deviation
Page 23
SCMH
(Supply Chain
Management Handbook)
Page 24
SCMH
SCMH Chapters & Content
1. Sales, Master Scheduling
& Sequencing
2. Contract Requirements &
Flow Down
• Requirements & Flow
Down Templates
• Contractual Requirements
Review & Management
Guidance
• Master Scheduling
4. Suppliers sourcing
selection & approval
3. Design & Development
• Special Requirements &
Critical Items
• Software Guidance (9115)
• Quality Aspects of New
Product Development
Available
• Supplier Selection and
Capability Assessment
• Product Performance
Detailed Assessment
Checklists
Work In Progress
Future
Page 25
SCMH
5. Plant, material, skills,
capacity planning &
scheduling
• Planning of Product
Realization (Plant, material
skills and capacity planning)
7. Manufacturing and
Inspection
• Managing Product and
Process Variation (9103)
• 9102 Material for First
Article Inspection
• Foreign Object Debris
(FOD)
Available
6. Order Management and
logistic (Internal & external)
• Order Management and
logistic
8. Supplier operational
management and product
validation
• Notification of Change Tool
• Supplier Quality Mgt Basics
• Subtier Supplier Control
Management
• Advance Product Quality
Planning APQP
Work In Progress
Future
Page 26
SCMH
9. Control of non
conformities, corrective and
preventive actions
• Root Cause Analysis &
Problem Solving
• Control of Non
Conformities
10. Customer Support
(Control of service
operations)
Available
Work In Progress
11. Business Management &
Customer Sat. Monitoring
• Work Transfer
• Configuration Mgmt
• Risk Management
• Delivery Metrics Definition
• Process Mapping (VSM
Based)
• Counterfeit & Suspect
Unapproved Parts
Future
Page 27
SCMH
Appendices
• 9100 Rev C Deployment
Support
• People Capability PCAP 001
• Link to ICOP Overview
• 9100/SSCA/PPDAC
Comparison
• IAQG dictionary
Available
Work In Progress
Future
Page 28
ICOP
(Industry Controlled
Other Party)
Page 29
Industry Control
Other Party (ICOP)
The ‘traditional’ scheme
3rd party
Certification
for ISO 9001
2nd party
audits
Accreditation
Bodies
Industry
The Aerospace
‘ICOP’ scheme
Approval
and
oversight
Accreditation
Bodies
accreditation
Certification
Bodies
certification
Suppliers
Suppliers
Certification
Bodies
Industry
Surveillance
based
on risk
analysis
&
product audit
Auditors
Suppliers
Other party
Certification
for 9100/9110/9120
Page 30
Industry Control
Other Party (ICOP)
IAQG Achievements (Cont’d)
 ICOP scheme
Total Certificated Sites
Date Quantity Growth
1-Oct-13 16,668 4.49%
1-Apr-13 15,952 5.39%
1-Oct-12 15,136 1.80%
1-Apr-12 14,873 (.86%)
1-Oct-11 15,002 6.70%
1-Apr-11 14,066 5.50%
1-Oct-10 13,333 6.90%
1-Apr-10 12,472 8.40%
• 83.2% of certificates issued
are single site certificates
• 93.3% of certificates are one
or two sites
Page 31
IAQG
Achievements
Page 32
IAQG Achievements
 Requirements to harmonize the Quality
Management System (QMS)
– 91xx Series Requirements
(9100, “ Aviation, Space & Defense Organizations” –
9110, “ Maintenance Organizations” – 9120, “
Distributors”)
– 9101 & 9104 Trilogy
(Requirements for Certification Audits & ICOP scheme
Management)
Page 33
IAQG Achievements (Cont’d)
 Requirements to Improve Product Integrity
– 9102, “First Article Inspection”
– 9103, “Variation Management of Key Characteristics”
– 9131, “Non-conformance Documentation”
– 9134, “Supply Chain Risk Management Guidelines”
– And others…
Page 34
IAQG Achievements (Cont’d)
 SCMH (Supply Chain Management Handbook)
‒ 9102 First Article Inspection support materials
‒ 9103 Key Characteristics Training
‒ Root Cause Analysis and Problem Solving
‒ Supplier Selection & Capability Assessment Model
‒ Work Transfer Management
‒ And others…
Page 35