Product & Supply Chain Improvement
IAQG General Assembly
Oct 9th, 2013
Bernard Lauras
Airbus
Content:
• Product & Supply Chain Improvement Team
• PSCI Strategic Objectives
• SCMH Status
• Future SCMH evolution
• PSCI Tactical Objectives status
• Summary & Support Needed
Page 2
Product & Supply Chain Improvement Team:
IAQG Stream Leader
• Bernard Lauras (Airbus)
Sector Leaders
• Bernard Lauras (Airbus)
• Dale Gordon (Aerojet
Rocketdyne)
• Christian Buck (Safran)
• Deborah Oberhausen (UTC)
• Motoko Iwadare (MHI) interim
Page 3
IAQG Contractors
• Darryl Hue (contract
just ended)
• Susan Parsons
Product & Supply Chain Improvement
strategic objectives
• Reduce the number of customer specific
requirements flowed to the supply chain
• Increase confidence that being 9100 series
certified will improve quality and delivery
performance and reduce surveillance costs
Page 4
Focus on “How” through SCMH
91XX
Inputs for new
revision of 91XX
91xx
9131
Requirements
9103
9102
Providing guidance material and best practices on
how to meet requirements and achieve objectives
Page 5
SCMH Guidance material,
tools, training
SCMH Project Status
Recently Published/Updated (since last IAQG
meeting)
• Chapter 8: Introduction to Advanced Product
Quality Planning (APQP) – July 13 (minor
revision incorporated this week)
• Link to IAQG dictionary added
Page 6
SCMH Project Status
Active projects
• Chapter 5: Planning of Product Realization
(Plant,material, skills and capacity planning) On
hold. Intend to revise scope and re-launch
• Chapter 8: Advanced Product Quality Planning
APQP – Phase 2 Details (element descriptions and
checklists) expected Nov 13
• Chapter 10: Counterfeit and Suspect
Unapproved Parts Prevention expected year end
• Chapter 11: Process Mapping (VSM based)
Page 7
expected year end
SCMH content
• Cancelled “Preventive actions”
– New revision of 9100 will remove focus on preventive action
– Partly covered in Root Cause Analysis and Problem Solving
(Step 7 – Standardise and Transfer the Knowledge Across
Business)
– APQP / PPAP also refers to prevention by focusing on
process robustness along life cycle from design to production
• Moved “Counterfeit and unapproved part prevention” from
chapter 10 (Customer Support) to chapter 11 (Business
Management & Customer Satisfaction Monitoring)
Page 8
Supply Chain Management Handbook Content –
Based on the Product Life Cycle
1. Sales, Master Scheduling &
Sequencing
• Master Scheduling
5. Plant, material, skills, capacity
planning & scheduling
• Planning of Product Realization
(Plant, material skills and
capacity planning)
3. Design & Development
4. Suppliers sourcing selection &
approval
• Requirements & Flow Down
Templates
• Special Requirements & Critical
Items
• Supplier Selection and Capability
Assessment
• Contractual Requirements
Review & Management
Guidance
• Software Guidance (9115)
• Product Performance Detailed
Assessment Checklists
2. Contract Requirements & Flow
Down
• Quality Aspects of New Product
Development
6. Order Management and
logistic (Internal & external)
7. Manufacturing and Inspection
• 9103 Material for Key
Characteristics
• Order Management and
logistic
• 9102 Material for First Article
Inspection
• Foreign Object Debris (FOD)
9. Control of non conformities,
corrective and preventive actions
10. Customer Support (Control of
service operations)
11. Business Management &
Customer Sat. Monitoring
8. Supplier operational
management and product
validation
• Notification of Change Tool
• Supplier Quality Mgt Basics
• Sub-tier Supplier Control
Management
• Advanced Product Quality
Planning (APQP)
Appendices
• 9100 Rev C Deployment Support
• Root Cause Analysis & Problem
Solving
• People Capability PCAP 001
• Work Transfer
• Link to ICOP Overview
• Configuration Mgmt
• Control of non conformities
• 9100/SSCA/PPDAC Comparison
• Risk Management
• Delivery Metrics Definition
• Process Mapping (VSM Based)
• Counterfeit & Suspect
Unapproved Parts
Page 9
Available
Work In Progress
Future
• IAQG dictionary
How to access SCMH ?
Page 10
How to access SCMH ?
Page 11
How to access SCMH ?
Page 12
How to access SCMH ?
Detailed content and
direct access to
procedures, training
presentations,
templates, forms, etc
Page 13
SCMH Hit Counter (Sept. data)
•77,000 visitors since start of
tracking (Yokohama IAQG, Oct 2008)
•12,600+ since Spring 2013
IAQG Meeting (stable)
•Downloads since Fall IAQG
meeting
• 12,700+ avg. per month (was
10,400: increased awareness of the
SCMH
Page 14
e-SCMH Visitor Tracker
Webinars
Website Hits
90000
80000
Promotional
Campaign
70000
60000
68753
54880
47200
40000
38125
30000
Number of hit (accum.)
24200
20000
17125
Dates
Oct-13
Apr-13
Oct-12
Apr-12
Oct-11
Apr-10
2000
Oct-09
0
Apr-09
Oct-08
0
10900
6100
Oct-10
10000
Page 15
77000
50000
Apr-11
Number of Hits
New
Website
SCMH Survey Results
1005 as of Sept. 2013 (163 since April 2013)
• 92% Users found the SCMH “Very Useful”/”Useful”
• 81% are “likely”/”very likely” to use the information in
company procedures
• 70% are “likely”/”very likely” to share or use the material with
their suppliers
• 82% find the SCMH “Easy”/”Very Easy” to navigate.
• 94% of users will recommend the SCMH to others
Page 16
SCMH Awareness Webinars
• Launched 2 Pilot SCMH Awareness Webinars
– Content: Overview of the SCMH and focus on one specific section
• Foreign Object Debris FOD Sept. 17th
• Sub-tier Supplier Control Management Sept 19th
• 25 Seats made available for the pilots
– Requests to attend exceeded the 25 seats within the first 48 hour
– Participation less than expected (unexpected cancellations – free?).
• One or two more pilots before year end with improved
registration process (“first come – first serve”)
• Positive feedback from participants so far  Decision for
deployment will be made in Jan 14
Page 17
Process to select future SCMH sections
• Launching any new section should be based on need /
added value for the industry, level of available support, etc
• Letter was sent few days ago to all IAQG members (based
on IAQG roster) to ask proposing new topics
– Based on 9100 chapters that are more frequently subject of
findings during ICOP audits
– Any other ideas?
• Same survey is accessible in e-SCMH
Page 18
Ensure better alignment between SCMH content and
industry expectations
Need to gather data from SCMH users
• First time visitors (who are they?)
• First download of a SCMH material (requiring e-mail address
registration)
• Asking few questions about industry, business, how got
knowledge of SCMH, etc.
• Allowing generating e-mail listing of users
e-SCMH enhancement to come
Registration process (e-mail address)  User roster
Survey and associated reporting function
Automatic announcement or invitation at SCMH opening
Page 19
SCMH Evolution
• Potential new sections if adequate support from IAQG
members
– Capacity Management, Ordering and Logistics (new name for
merged Sections 5 and 6): Need project leader and team members
– Off site support: Need project leader and team members
– Certificate of Conformance: Leader found, Need team members
– Delegated Product Release Verification (DPRV). Team available
• Should we change SCMH structure ?
– Proposal made by PSCI team to move from “Product life cycle” to
“Process approach”
– Will be discussed in Jan 14 SWG meeting
Page 20
2013 Tactical Objectives
Product & Supply Chain Improvement
#
Status
PSCI
1
Define a way of working to support new 9100 revision (provide
recommendations about future content). Target End Feb 13
Provide first inputs to Requirement stream: Target: July 13
PSCI
2
Publish 4 new SCMH sections
3
Identify better process to select future SCMH sections (based on need /
added value for the industry, level of available supports, etc): Target date:
Montreal IAQG
PSCI
PSCI
4
PSCI
5
On plan
Page 21
2013 Objectives
Review mechanism to identify if and how to subcontract SCMH related
activities (step approach based on value / availabilities of resources and
S/C costs): Target date: First ideas Moscow IAQG, completed Montreal
IAQG
Launch SCMH 2 webinar awareness pilots and propose plan for further
development based on users feedback: Target Montreal IAQG
Off plan, but recoverable
Off plan, not recoverable
Summary and Support Needed
• SCMH usage is increasing with real satisfaction from users
• SCMH material development and advertising continues
• Need help to complete and promote SCMH
– Provide direct support and participate to writing team
– Express your ideas regarding content
– Communicate awareness of the SCMH throughout your
companies and your supply chain!
– Use the SCMH Survey and provide feedback
• PSCI team aligning its activities to the IAQG strategy in
coordination with other streams
Page 22
Questions ?
Back-up slides
Potential new sections – Outcomes of PSCI
Montreal face to face meeting
• Off-site work requirements
– Problem Statement: Lack of effective management of personal from outside
companies performing activities at customer locations.
– Scope: Guidance on how to ensure that personnel performing off-site work (at
customer’s facility) have access to all necessary data and specific customer
requirements and have adequate qualifications and training / awareness to
perform their tasks (including local rules, environmental and safety
conditions.)
–
–
–
–
Page 25
Mentor: Bernard Lauras
Leader: Open
Facilitator: Sue Parsons
Team Members:
Potential new sections – Outcomes of PSCI
Montreal face to face meeting
• Certificate of Conformity
– Problem Statement : missing data, weak in details
– Scope: Minimum requirements for a C of C including a proposed template
(w/minimum mandatory fields)
–
–
–
–
Page 26
Mentor: Debbie Oberhausen
Leader: Gerald Lindlbauer
Facilitator: Sue Parsons
Team Members: Raymond Wright
Potential new sections – Outcomes of PSCI
Montreal face to face meeting
•
Delegated Product Release Verification (DPRV)
– Met Future 9117 standard writing team
– Want to add guidance and forms into SCMH
– Material expected Feb 14
Page 27
Appendix
7%
SCMH Chapter Hits – Sept. 2013
•Hits are heavier where
more and new
material exists, i.e.
Training, Forms &
Checklists
Appendix
6%
Ch.1
Schedule
8%
Ch.10 Support
1%
Ch.10
Support
1%
Ch.2
Contract
8%
Ch.9 Non
Conf.
9%
Ch.3 Design
11%
Ch.9 Non Conf.
8%
Ch.8
Supplier
10%
Ch.4
Sourcing
9%
Ch.7 MFG.
15%
May 2013
Ch.4 Sourcing
9%
Ch.8 Supplier
15%
Page 28
Ch.3 Design
10%
Ch.11
Business
19%
Ch.11 Business
15%
Sept 2013
Ch.1
Schedule
Ch.2
8%
Contract
8%
Ch.7 MFG.
16%
Ch.5 Plan
2%
Ch.6 Order
1%
Ch.5 Plan
2%
Ch.6 Order
2%
9100 additions proposed by PSCI
• 7.2.2. Review of Requirements Related to the Product: Add notion of
deviations/exceptions to customer requirements and need to record
them
• 7.1.4 Control of Work Transfers and 7.3.7 Control of design and
development changes: Add notion of risk management and criteria for
information to the customer prior to work transfer or design change
• 7.5.1.4 Post-delivery support: Clarification regarding need to verify that
personnel performing off-site work have access to all specific customer
requirements and have adequate qualifications and training /
awareness to perform their tasks
• 7.4.1 Purchasing process: Add that the organisation shall ensure that
customer, regulatory and statutory requirements are adequately flowed
to its suppliers and it shall have a process to verify they are fulfilled by
its suppliers and their sub-tier suppliers
• 7.4.1 Purchasing process: Add requirement concerning measures to
be taken to prevent and detect use of counterfeit parts and unapproved
products (incl. flow down to their suppliers and regular monitoring).
Page 29
Common understanding of the scope of
Supply Chain Process
Sales
C
U
S
T
O
M
E
R
Market
& Sell
Operations
Service
Make (incl. Assemble & test)
Design & Develop
Customer
Support
Deliver
Deliver
Buy
Plan & Manage
C
U
S
T
O
M
E
R
Stakeholders relationship and communication
Page 30
New SCMH structure and content
Make (incl. Assemble & test)
3
Market
1
& Sell
• 9103 Material for Key
Characteristics
• Control of non
conformities
• 9102 Material for First Article
Inspection
• Foreign Object Debris
(FOD)
• Off site
support
• Counterfeit & Suspect
Unapproved Parts
• Master
Scheduling
2
5
Design & Develop
Deliver
• Delivery Metrics Definition
• Special Requirements & Critical Items
C
U
S
T
O
M
E
R
Customer
6 Support
• Certificate of Conformance
• Quality Aspects of New Product Development
• Delegated Product Release
verification
• Notification of Change
• Software Guidance (9115)
Appendices
Buy
4
• 9100 Rev C Deployment Support
• Supplier Selection and Capability
Assessment
• People Capability PCAP 001
• Product Performance Detailed
Assessment Checklists
• 9100/SSCA/PPDAC Comparison
• Link to ICOP Overview
• IAQG dictionary
• Supplier Quality Mgt Basics
• Sub-tier Supplier Control Management
Plan & Manage
7
•
• Work Transfer
• Root Cause Analysis & Problem
Solving
•
Advanced Product Quality Planning • Configuration management
(APQP)
• Capacity Management, Ordering and
Risk Management
Logistics
• Process Mapping (VSM Based)
8
Page 31
Stakeholders relationship and communication
• Requirements & Flow Down Templates
• Contractual Requirements Review & Management Guidance
Sections already in progress
Future sections to be launched
CC
UU
SS
TT
OO
MM
EE
RR