Public Safety Recording – Sharing Resources Quality, Accountability, Reliability. and Performance for the Mission-critical Environment Western Regional APCO Phoenix, AZ May 7, 2014 Gary C. Schiavo Regional Sales Manager – Public Safety Verint® Video and Situation Intelligence Solutions™ 1 Public Safety Buzz Words NG-911 – Multimedia messaging into the PSAP • Text messages • Cell phone images • Cell phone video Analytics – Speech analytics – Text analytics Quality Assurance – Dispatcher/Call Taker Proficiencies Workforce Optimization – Scheduling – Training Redundancy – Video analytics – Desktop analytics 2 Public Safety Buzz Words WHAT ABOUT ENTERPRISE-CLASS RECORDING? SHARING RESOURCES? 3 Standard PSAP Recording Environment Onsite voice logging system Recording local radio / telephone traffic – Consoles – Frequencies – Trunks Archiving locally – Internal disc storage – Network attached storage Local area network access – Software or web access from onsite workstations – Users access recordings and save copies to fulfill request via email, disc, etc… 4 Trends in Public Safety Migration to enterprise-class technologies and infrastructures Shared IP communication solutions (radio and telephone) are becoming the industry standard Data sharing technologies and secure remote access (especially for agency consolidation / use of centralized communication centers) 5 Enterprise Public Safety Solutions - Drivers Shared resources Cost savings Added redundancy Remote accessibility and incident re-creation NG-911 data sharing 6 Public Safety Budget Struggles Lack of funding for advanced technologies (especially for smaller agencies) – Federal/state/local budget cuts – Reduced revenues from 911 taxes, due to wireless growth Shared or pooled resources are becoming increasingly popular for infrastructure and technology expenditures. Collaboration enables agencies to leverage a single system for multiple agencies and share acquisition costs. 7 Public Safety Budget Struggles – Case Study Minnesota agencies representing multiple counties are sharing an advanced digital, multimedia recording solution: – Two redundant trunked loggers (recording Motorola Astro 7.9 / MCC7500 and local recorders) – Quality assurance functionality Each city and county can combine administrative and position recordings, along with access to shared radio system Benefits include: – Ability to deploy technology that would otherwise be unaffordable – Significant cost savings – Redundancies Another region within Minnesota has followed suit, based on the success of the first region and a third region is days away. 8 Enterprise Public Safety Solutions - Example Central Minnesota Regional Radio Board Multiple Counties (individual local voice recorders – disparate systems Motorola Astro 7.9 state wide shared radio system (Minnesota Armor) Two host sites (Motorola AIS Servers and Verint Central Archive) Remote accessibility and data sharing Driving Factors Unified solution across region Shared resources Accessibility from anywhere within the region Redundancy across the region (all calls stored in 5 places within minutes) 9 Enterprise Public Safety Site Detail 11 Enterprise Public Safety Solution 12 Solution Overview Remote Access via Browser Interface and Advanced Application Sharing 13 NG911 Preparedness Insight Center is prepared for NG-911 when the standards are determined 14 High Quality Performance: More Than Just Logging Recording Only 15 Advanced Applications – Q/A 16 Advanced Applications – Screen Recording 17 Advanced Applications - Speech Analytics 18 Advanced Applications – Video Video Integrations During the life of your voice logging system, your agency may have the need to integrate video and audio into a single platform. Integration between Verint’s Insight Center and Nextiva Video was introduced at NENA 2011 19 Combining Video & Audio Intelligence Audio & Video Data Inmate Intelligence Audio Video 20 Insight Center 21 Advanced Applications – Smart Phone Recording Mobile Phone Recording – Improve Case Management by capturing data related to the recording, such as case number, caller ID, GPS locations and more – Leverage Speech Analytics to find commonality within recordings and interviews to link cases and close them faster 22 Questions? Questions? 23 24