Ingram Micro | TRAINING ACADEMY
Cisco ECS Certification
Presenters:
Michael Beach
Ashley Scanlon
Robert Young
August 2, 2013
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Solution Flexibility/Complexity
Cisco Collaboration Partner Specializations
Express Collaboration
Specialization Partner Profiles:
•
TelePresence partners moving
to Collaboration
•
SMB Collaboration partners
moving to Midmarket
•
New UC partners moving to
Collaboration
Small Business
Specialization
SMB
Master Unified Communications
Specialization
Advanced Collaboration
Architecture Specialization
Express
Collaboration Specialization
TP
TP Video
Video
Master
Master ATP
ATP
TP Video
Advanced/Advanced
Plus ATP
TP Video
Express ATP
Midmarket
Enterprise
Market/Segment
Specialization
Advanced Technology Program
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
2
Cisco Express Collaboration Specialization (ECS)
Cisco Express Collaboration Specialization
addresses the growing midmarket
opportunity with …
• New entry-point into Cisco’s collaboration partner
programs
50% lower partner training and investment
requirements
• Premier Certification
• Partner Investment Protection
• Enhanced Profitability with Cisco’s Value
Incentive Program (VIP)
Payments up to 15%
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
3
Collaboration Specializations Portfolios
New! Express Collaboration
Specialization (ECS)
Includes all Small Business & Express
Foundation Specialization, plus:
Small Business &
Express Foundation
Specialization
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Business Edition 3000
UC 500 Series
UC 300 Series
WebEx WPL
All SPA Phones
Selected Unified IP Phones
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Business Edition 6000
Unified Communications Manager Express
All Unified IP and Video Phones
Prime Unified Provisioning Manager Business Edition
Prime Collaboration Provisioning
Jabber (Unified Presence)
Unified Mobility
Unified Border Element
Unified SRST
Unified Attendant Console Business Edition
WebEx Meetings
TelePresence MX300/MX200
TelePresence EX90/EX60
TelePresence C20 Quickset
TelePresence SX20 Quickset
TelePresence MCU 5300/4500/4200
TelePresence Profile 42 with C40
TelePresence Profile C65/55/52
TelePresence Integrator C90/60/40
TelePresence Edge 95 or 75 MXP
TelePresence VCS Starter Pack
TelePresence VCS Expressway with TMS
TelePresence VCS Control with TMS
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Master Unified Communications
Specialization
Includes all Cisco Collaboration products
except those designated restricted by ATP
requirements
Advanced Collaboration
Architecture Specialization (CAS)
Includes all ECS Specialization, plus:
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Unified Communications Manager (Enterprise Edition)
Unified Contact Center Express
Unified Workspace Licensing (All versions)
Unified Enterprise Attendant Console
WebEx Meeting Server
WebEx Social
VXI/VDI
Session Border Controller
4
Cisco ECS Training Requirements
Instructor-Led Training
Account Manager
10 training hours
Cisco Sales Expert
6 hours
BE6000 for Account Managers
2 hours
TelePresence Video Sales Specialist for
Express
2 hours
E-Learning Training
Architecture
System Engineer
43 training hours
Administering Cisco Voice & Unified
Communications
40 hours
BE6000 for Sales Engineers
3 hours
Exam
Field Engineer
101 training hours
Implementing Cisco Voice Communications and
QoS v8.0 /
40 hours
Implementing Cisco Unified Communications
Manager, Part 1 /
40 hours
Implementing Express TelePresence Video
Solutions 16 hours
TelePresence Video Field Engineer for
Express
5 hours
Cisco Sales Expert
#646-206 CSE
BE6000 AM
#700-104
TelePresence Video Sales Specialist for
Express (PATVSSE v1.0)
#650-292
Administering Cisco Voice & Unified
Communications (ICOMM) #640-461
BE6000 SE
#500-101
CVoice & QOS
#641-437
CIPT1
#642-447
Implementing Express TelePresence Video
Solutions ILT (PAIETVS v1.0) #650-294
Instructor Led Class Pricing
Architecture System Engineer:
■ ICOMM – Administering Cisco Voice & Unified Communications
■ $2,716 (40 Hours)
Field Engineer:
■ CVOICE – Implementing Cisco Voice Communications and QoS
$2,716.00 (40 hours)
■ IPT1 - Implementing Cisco Unified Communications Mgr part 1
$2,716.00 (40 hours)
■ PAIETVS – Implementing Express Telepresence Video Solutions
$1,705.25 (16 Hours)
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_6
ECS Worksheet
Role
Course Name
CSE - Cisco Sales Expert
Account Manager
System Engineer
Class Cost Class Cost
(List)
(IMTA)
Test Cost
Test Required (List)
Requirement Met
(Names)
Online
$0.00
$0.00
646-206
$80.00
Cisco Business Edition 6000 for Account
Managers
Online
$0.00
$0.00
700-104
$65.00
TelePresence Video Sales Specialist for Express
Exam (PATVSSE)
Online
$0.00
$0.00
650-292
$65.00
$3,395.00
$2,716.00
Introducing Cisco Voice and Unified
Communications Administration (ICOMM v8.0)
Cisco Business Edition 6000 for Sales Engineers
Implementing Cisco Unified Communications
Voice over IP and QoS v8.0 (CVOICE v8.0)
Field Engineer
Course Format
(Updated 3/1/13)
IPT1 v9.0 - Implementing Cisco Unified
Communications Manager Part 1
Implementing Express TelePresence Video
Solutions ILT (PAIETVS v1.0)
Instructor-led
avail. Through
IMTA
Online
Instructor-led
avail. Through
IMTA
Instructor-led
avail. Through
IMTA
Instructor-led
avail. Through
IMTA
Sub-totals:
640-461
$250.00
700-101
$0.00
$0.00
$65.00
$3,395.00
$2,716.00
$3,395.00
$2,716.00
$1,995.00
$1,705.25
$65.00
$9,853.25
$990.00
642-437
$200.00
642-447
$200.00
650-294
Training &
Testing Cost:
$10,843.25
Ingram Micro
ECS Program
Reimburseme
nt:
-$6,000.00
Reseller
Cost:
$4,843.25
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_7
Technical Support
Resources
Robert Young
Technology Solutions Engineer
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_8
Ingram Micro Technical Support
Not your stereotypical Technical Support
■ Over 1.8 Million Calls Serviced in 2012
■ On average we build $16M - $18M in Solutions every day
■ 14 different vendor-agnostic Help Desks to build a full end-to-end solution
for you customers
■ 180 technicians holding over 500 certifications including:
Cisco CCIE | CCNA | CCNP | CCDA | CCDP
VMware VCP | VTSP | VSp
Microsoft MCSE
HP StorageWorks ASE
HP Blade Systems
CompTIA A+ | Net+ | Server+ | Security+
EMC SE Accreditations
100% of calls taken
are pre-sale
consultations to
build solutions.
IBM HW / SW & Blade
Security – CISSP, CISM
Symantec SPS, STA, SCSE
3Com NBX & Wireless
Novell MCNE & CNE
Computer Associates CUE
Ongoing Development – Over 30,000 hours of OEM dedicated training each
year
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_9
Ingram Micro Cisco Technical Support | BOM Creation
1(800) 445-5066
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42 Cisco certified and specialized technicians
All Data Center Technicians have Netformx
CCIE on staff
Cisco-badged Sales Engineer onsite
Over 10,000 Cisco calls serviced per month
Less than 1% of calls escalated to TAC
Solution focused with multi-vendor support
Sales Enablers (frequently conference w/end-users)
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_10
Proposal to customer
Ingram Micro assistance with presentation
1. Remote demonstration
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VPN
Office extend
Webex
Telepresence
2. Solution Center
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On-site in Buffalo, NY or Santa Ana, CA
3. Experience Center
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On-site in Buffalo, NY
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_11
Technology Solutions Engineers
■
■
“Trusted Advisors” Creating Pipeline Opportunities
Available to Partners for:
– Demand Generation
– Competency Creation & Development
– Technical Consultation
– Design Assistance
– Fitting the Technology to the Business Need
– IM Resource Direction/Alignment (Market Development, Integration Services, Solution Center, IM Link, etc.)
– Sales and Technical Training
■
4 Regional TSE’s partnered with Market Development Managers and Cisco Field. Aligned by
geography and architecture.
■
1 TSE focused on partner development in the Premier space.
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_12
Technology Solution Engineer US Coverage
Robert Young
(619) 788-3696
West Territory
Kevin Switzer
(585) 356-9218
Central Territory
Mike O’Brien
(585) 259-7768
National Premier Partners
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Carol Wright
(716) 474-2127
Northeast Territory
Jason Bourque
(716) 253-3322
Southeast Territory
121202_13
Solution Centers: Santa Ana, CA & Buffalo, NY
Premier education and training center for Ingram Micro resellers and their
customers
 Allows you to provide:
 Beta and proof-of-concept (POC)
 Live, hands-on product and solution demonstrations
 End-user trainings and seminars
 Virtual Labs – Cisco & Juniper
 Offers you the opportunity to:
 Deepen your knowledge base
 Form new partnerships
 Expand your service offerings
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_14
The Experience Center
The Experience Center is an interactive forum where partners and customers can
collaborate in a professional environment with fully supported state-of-the-art
technology solutions.
The Center has executive meeting presence, interactive presentation
capabilities, demonstration pods, video conferencing and a technology
showroom all in one location. It is where solutions come to life.
Partners can leverage the center to have deeper business conversations with
their customers and focus on solutions that best meet their needs.
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_15
Please contact
1(800) 456-8000
IMTA Contacts:
Michael Beach | Training Advisor
michael.beach@ingrammicro.com | x66630
Jamie Kline | Training Advisor
jamie.kline@ingrammicro.com | x65115
Refer to the following websites:
www.ingrammicro.com/imta
Email your IMTA team at
IMTA@IngramMicro.com
Cisco Team
Ashley Scanlon | Cisco Channel Account Specialist
Ashley.Scanlon@ingrammicro.com
Technical Support
Robert Young
Robert.young@ingrammicro.com
Jabber: ryoung@imciscocloud.com
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121202_16
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.