Switchvox
It’s More than a Phone System It’s a Better Way to Communicate
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Find out How Switchvox is a Better
Way to Communicate:
Today’s Topics:
• Who is TRACI.net?
• Who is Digium?
• What is Switchvox?
• Switchvox Benefits
• Switchvox Features
• Switchvox TCO
• Switchvox Resources
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Who is TRACI.net?
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• TRACI.net is one of the largest privately held voice
service providers in the state of Florida.
• Founded in 1987 TRACI.net has adapted to the everchanging Communications Industry.
• TRACI.net hosted VoIP services give small to midsized
businesses the ability to compete in today’s
technology heavy world without significant financial
investment.
• TRACI.net VoIP services bring your PBX to the Cloud,
allowing you to use phones anywhere with a high
speed Internet connection.
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• TRACI.net is more than a hardware vendor, we offer
turnkey telephony solutions.
• As a digium Switchvox Partner we sell all Switchvox
PBX Appliances.
• TRACI.net also provides Virtual Switchvox PBX
solutions, eliminating the need to buy the PBX
appliance.
• TRACI.net also can eliminate the need for your
traditional telephone service provider by delivering
your phone lines virtually via SIP.
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• TRACI.net offers big savings in you monthly phone service bill. Not
to mention, you have one monthly bill for all your
telecommunications needs.
• TRACI.net also offers personal customer care leaving behind the
long hold times of traditional telephone companies.
• Cutting edge technology, great customer care, local and long
distance savings!
In case you were wondering.... TRACI is an acronym for
TRANSMIT, RECEIVE, AND COMMUNICATE INFORMATION.
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Who is Digium?
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Digium is the Developer and Maintainer of
Asterisk, the world’s most widely deployed Open
Source Communications Project
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Digium’s Business Breakdown
Digium Products
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Digium’s Business Phone System
Switchvox - provides a full-featured Unified
Communications system at a price SMBs can afford.
• Ease-of-use operation
• Sophisticated features
• Integration with desktop tools/applications
• Local Support
• Supports up to 400 users
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Why Switchvox?
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All features included
Many products in one
Interoperability
No vendor lock-in
Lowest TCO and Impressive ROI
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What our Customers
are saying:
“Switchvox gives us the ability to better understand our customer service and
sales processes. It has already helped us to identify some ways to streamline
Our customer service and sales processes. This is a great system.”
Carin Obad – General Manager/CTO
Highland Products Group
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Interoperability
• Built-on open standards and protocols
• Easily integrates with existing phones, networking hardware,
and third-party business applications
• Reduces costly upgrades by supporting existing networks.
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EASY TO USE
Switchboard Control from Endpoints
“I have used TRACI.net for two deployments so far and the simplicity and quality of service is fantastic.
One of the biggest hurdles in deploying a new technology is user acceptance. Our users have really
embraced the new technology and have nothing but good things to say about TRACI.net. From a
support standpoint TRACI.net support is fantastic and personal. I highly recommend TRACI.net to
anyone looking to deploy a voice over IP solution.”
John Orlando - Directory of IT Services
Smart Cremations
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Many Products in One
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Key Switchvox Features
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The Switchboard - An Interactive, Real-Time
Display of Your Switchvox Calls
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Game-Changing Fixed Mobile Convergence
Work where and how you want to work
•Converge up to 5 phones with your Switchvox extension at no additional cost
•Maintain your presence no matter which phone you are using
•Supports any phone and connection – VoIP, analog, and mobile
•The InCall Menus allow for seamless transfers and recording of calls from any phone
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Switchvox Mobile Applications
• Make Calls on Your Mobile Phone from Switchvox
• Access Call Rules, Voicemail, Directory and More
• Supported on iPhone and Blackberry
Smartphones
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Detailed Reporting
Create actionable items to service your callers based on data
retrieved from the built-in Switchvox reports and logs
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Switchvox Reports and Logs
•See logs on all of your call and types of services
•Export log data to Excel or in an XML-friendly output
•Easily integrate with the API
•Automatically trigger events based on log/report data
•Staff your queues based on detailed reporting information
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Microsoft Integration
See your unread emails, calendar appointments and
more with each incoming call
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Call Recording
• Easily schedule call recordings
• Allow users to record on-demand
• Automatically export recordings to another server
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Extend Your Phone System
3rd Party Application Integration
• Available 3rd Party Apps:
– Salesforce.Com
– SugarCRM
– Google Maps
– Switchvox Notifier
– Firedialer
• Developer-friendly Extend API
available for other third partyapplication integration
• AsteriskExchange
– Switchvox Apps Category
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Collaboration:
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Conferencing – Every user can have their own conference #
Video Calling – Supports HD Audio and Video Calls
Chat – Built-in XMPP Server/Client
Presence – See co-worker’s status
Unified Messaging – voicemail to email
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Built-in Call Queues/ACD
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Customizable Call Queues
Flexible Call Routing Options
No extra licensing per queue agent/manager
Detailed Reporting
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Interactive Voice Response
•Highly flexible IVR Editor
•Supports multiple sound prompts and languages
•Easily integrates with the API to trigger events in thirdparty applications
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Why Switchvox is the Best Value
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Switchvox – Lowest TCO
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Switchvox can save you > 60%
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Switchvox Monthly Costs
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Competitive Pricing
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The Section 179 Deduction
• What is the Section 179 deduction?
– Business tax deduction
– Full purchase price deduction
– Government incentive
• What is “Bonus” Depreciation?
– Depreciation deduction
– New Equipment purchases
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Switchvox – A Smarter Approach to
Unified Communications
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For More Information
visit - www.traci.net/voip
“Switchvox has streamlined our operation and
made it much more efficient, as well as giving
us the accurate reporting that we were unable
to get with our previous system.”
Andrew Miller – Customer Service Manager
Foreclosure.com
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THANK YOU!
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