LVRC IT Policy Strategy
Presented by: Graham Cray, Manager Information Services, LVRC
Date: 14th November 2014
Event
• Floods in 2011 highlighted major issues with IT Investments
Change
• Massive amount of investment in ICT
• 2009/10 FY $450k Operating / $350k Capital
• Last FY $720k Operating / $2M plus carry over of $1.1M
• Massive amount of Change for the whole organization
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Three restructures in last three years
Total budget 2009/10 = ~$84.7M
Total budget 2013/14 = ~$114.3M
~350 employed at LVRC prior to 2011 events
~400 employed at LVRC last FY plus bucket loads of contractors.
~330 employed at LVRC now after recent downsizing.
Change
• Major ICT Projects included:
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Technology One implementation, replacing Practical
Fibre between Gatton assets
Windows 7 and Office 2010 upgrade
Servers and SAN's for Technology One
• Now
• Infocouncil Upgrade
• IT Strategy Development
• Archive Manager Implementation
• Exchange Upgrade
• Firewall replacement
• Reverse Proxy Implementation
• Website Upgrade
• Wireless
Challenge
• ICT was seen as a roadblock
• Not resourced to partner with the business
• Team Morale
• Lack of acknowledgement of efforts
• No respect for Policy, process or procedures
Policy
• Challenge included a lack of robust policies
• Battle to keep policies up to date and relevant
• Policies disregarded
• Constant change
• Policy written to suit a scenario
• Current policies written in 2008
• Rewritten in 2012 but not adopted
Review
• Not on my radar
• Prompted to review after seeing KAON Security presentation at LGMA
Qld ICT Village.
• Reviewed policies and discovered the situation as described previously
Process
• Needed assistance. Not something we could do effectively and timely in
house.
• Approached KAON and three other LG providers
• KAON chosen as the successful supplier
• Contributing reasons for choosing KAON
• Cost compared to competitors
• Cheaper then doing it ourselves
• Third party improves support
• Referenced standards
• Explanations
• Three focus areas (User, Mgr & Tech)
• Forms and templates
• Ongoing support
Implementation
• Completed Questionnaire
• Draft Policies provided
• Some references to Victoria Records Office
• Steering Committee wrong name
• Computers for Councillors
• Workshop with key staff
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Develop an exceptions register
Change policies to standards
Develop notifications for new users
Establish control mechanisms for Social Media
Implement AD logging for 90 days
Establish a Software Asset Management system
Implementation
• Changes to template
• Positive feedback
• Final draft received
• Made available for all staff in Draft format
• Communicated
• Newsletters
• Meetings
• Intranet
• Any chance
Implementation
• Developed Exceptions Spreadsheet
• Planned to adopt June/July but still waiting on approval
Implementation
• Next steps
• Lobby for approval of the policy
• Once approved commence communication campaign
• Posters
• Emails
• Intranet
• Information Sessions
• Every user to read, sign and acknowledge standard
• Inductions
• Lobby Management
• Test & Confirm
• Repeat
Learnings
• It still takes time
• Would have put more effort in to keep the momentum
• Involve the IT Team in the process more
Questions?