MET:
How to Order
Replacement
Parts Using RPP
Replacement Parts Pros
How to… Order Parts
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Home Page:
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1.
Displays the different
categories of product
2.
Drop down menu lists
the manufacturers from
which you can choose
product
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3.
“Search” allows you to
search for product using
key words, MFG Model #,
UPC or SKU #
4.
Area of page which
displays new product
items
5.
Top navigational bar has links
to Customer Care, My Account,
Cart Contents, Checkout and
others.
6.
Displays items in your
shopping cart
7.
Displays items which are best
sellers
How to… Order Parts
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1.
To view a SKU schematic and order
parts enter the item SKU # in the
search box and hit the enter key.
You can also search by VDR Model #
if the SKU # is not readily available.
2.
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Once you click or enter a search
criteria, you will see a picture of a
faucet and pod . Click on the “Order
Now” button to order parts for the
faucet.
3.
Locate the part(s) needed on the
schematic and enter the quantity
needed by clicking on the drop
down box. Once all items have
been selected click on the “Add to
Cart” button at the bottom of the
page.
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How to…Order Parts
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After you are finished selecting your replacement parts you will then:
1.Click on your “shopping cart” icon or the “cart contents” link
2.Input the product “Bay Number” to expedite part replacement
once part arrives.
3.You will be asked to fill in options for parts usage (Customer Care,
Display or RTV) and choose your store number.
4.Click on “Update” button to save your selections or the “Checkout”
button to go to the next step to complete your order.
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How to…
Change Shipping Address
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There are two simple steps to change the ship to address for customer direct shipments:
1. Click on the “Change Address” button on the Delivery Information page
2.Populate the customers address in the necessary fields and click “Continue”
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How to…
Complete the Order
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The final steps to complete your order is:
1.Order Confirmation – view and validate information is correct and
click “Confirm Order” to transmit the order.
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How to…
View Your Account Information
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To review your account information, including store orders you will
need to click on the “my account” link, which is located on the top
navigational bar.
1. View detail about your orders
2. Link to change your account information
3. Store order history report
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How to…
View Your Account Information
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The “Store Order History” report allows you to look at the
history of store orders by their destination. One can
customize this report by choosing the Store/Location and
Start and End date.