Chris Young Avaya review: August 9, 2012 Solution updates-new releases Unified Communications – Avaya Aura® Release 6.2 provides expanded scale, enhanced reliability and new SIP features – Avaya Aura Solution for ME Release 6.2 supports full Avaya Aura applications for 200 to 2400 users, as well as up to 1000 Contact Center agents – Avaya Notification Solution 2.0 offers tenant partitioning, answer machine detection and more – IP Office 8.1 – new release that expands lower cost alternative solution to 1000 stations. © 2012 Avaya Inc. All rights reserved. 2 Solutions Updates new releases Contact Center – Avaya Aura® Call Center Elite Release 6.2 boosts system performance up to 100%, delivering additional value for customers who are consolidating their contact centers – Avaya Proactive Outreach Manager Release 2.5 provides improved efficiency, reduced administration costs, and improved agility – Avaya Social Media Manager Release 6.2 reduces the Professional Services pricing for implementation by up to 40%, and provides enhanced support for Asian languages and social media sites – Avaya Aura® Workforce Optimization Release 11 provides an updated Avaya Workforce Management application that supports Windows 2008, virtualization for the entire WFO suite, joint services delivery option for partners, and more © 2012 Avaya Inc. All rights reserved. 3 BYOD Avaya has announced full capabilities and solutions for BYOD - that at another Meeting Avaya can educate the team on what we can provide to enhance your communications. BYOD is a fact of life today Up to 40% of employees spend 20% or more of their time away from their desk Over 80% of Fortune 100’s are deploying iPhones and iPads 72% of organizations permit employee owned devices Employees want to use their personal devices at work, and enterprises look at BYOD as a way to reduce cost and enhance productivity. The challenge for enterprises is how to say YES to BYOD while maintaining control of their networks. Supporting personal devices in the enterprise is a multi-faceted challenge, not just a single issue. It’s a puzzle made up of security, authentication, networking and policies that determine “who gets on”, “with what” and “to go where”? Avaya offers a comprehensive end-to-end solution that includes applications, network access control, a common enterprise-wide architecture, easy remote access, wireless capabilities and related services. © 2012 Avaya Inc. All rights reserved. 4 Upcoming webinars Our video collaboration solutions: • Enable anywhere, anytime, any-device video • Can plug and play into a majority of mobile devices, including Apple iOS and Google Android devices • Allow connectivity between any type of standards-based device including •multi-vendor, multi-stream telepresence connectivity, thus reducing "rip and replace" Simplify and reduce the cost of today's complex video networks •Designed to grow with the needs of the business and to help reduce total cost of ownership Focus on ease-of-use and simple deployment • Reduce administrative burden by not requiring a licensing model Integrate with the leading UC applications from Avaya, Alcatel-Lucent, Cisco, IBM Lotus and Microsoft. Please join us for a 30-minute demonstration in the comfort of your own office or home! We have 3 available sessions to choose from to accommodate your busy schedule. Space is limited, so register now! Tuesday August 28th, Wednesday Sept 12th, Wednesday September 19th © 2012 Avaya Inc. All rights reserved. 5 Upcoming Webinars Get smart – series of call center and Analytics monthly webinars: – August 13th 9-10AM – Avaya Reporting and Analytics – This session will review: Best in class analytics that deliver a premier customer experience. – New capabilities in Call Management System in recent releases. – Analytical capabilities and value-add of Avaya IQ Investments in CMS and IQ that will carry you into the future – September 10th – Avaya Workflows – October 8th – Avaya Emergency Services © 2012 Avaya Inc. All rights reserved. 6 AK 4Q12 Avaya Promotions & Programs – US WA ME ND MT OR MN ID HI WI SD MI WY PA IA NE NV UT NY IL CO CA KS OH IN MO KY MD WV VA VT NH MA CT RI NJ DE D.C. NC TN AZ NM OK SC AR MS AL GA LA TX FL Business Unit Avaya United States 4Q12 Promotions 1. 2. 3. 4. 5. 6. 7. Triple 7 ASIPP – Avaya Software Investment Protection CS1K Evolution Collaboration Pack for CS 1000 Video Collaboration Pack Drive Midsize Avaya Aura Workforce Optimization for Industries offer (AAWFO) Small & Medium Business 1. 2. Triple 7 Power Up with IP Office Networking 1. 2. 3. Government, Education & Medical (G.E.M.) VENA Now! 2 Evolve The Edge Avaya Client Services 1. CS1K 7.5 PASS Co- Delivery Coverage Promotion Avaya Financial Services (AFS) 1. 2. 3. 0% 60 months True Lease FMV ($100K min) Lease to Own 5.99% ($100K min) 36 or 60 month lease to own finance lease for 7.99% or 60 months True Lease option for IPO 0% 36 Months FMV True Lease for Collaboration Pack for CS1000 Telecom Data Rate Card Enterprise 4. 5. Blue = re-launched, improved or extended for 4Q12 © 2012 Avaya Inc. All rights reserved. June 29, 2012 7 Blue Promotions Triple 7 - Large discounts on migration on – Hardware and 96x1/94x1 phones – Software (on top of ASIPP already at 25-80% off NEW List Price) – all companion Data Networking Hardware and Software – Support Advantage; for three year contracts CS1000 Evolution – increased partner discounting when upgrades to 7.5 that add session manager, Applications or sets, etc. Collaboration Pack for CS1000 - 1 Avaya Aura Midsize Enterprise Server or Communication Manager Server (if customer has or purchases Session / System Manager & Presence Sever with CS 1000) – 50 Avaya Aura® Enterprise Edition user licenses – 50 Flare® Communicator for iPad or one-X Mobile for IOS access licenses – G430 or G450 gateway – Support Advantage and Upgrade Advantage – 50 Personal Call Assistant on the CS 1000 © 2012 Avaya Inc. All rights reserved. 8 Other Maintenance overview – for next session – Web ticketing Customer question I received – On network services, from commercial customers what are liabilities that you have seen from providers for early termination. © 2012 Avaya Inc. All rights reserved. 9