Chris Young Avaya review:
August 9, 2012
Solution updates-new releases
 Unified Communications
– Avaya Aura® Release 6.2 provides expanded scale,
enhanced reliability and new SIP features
– Avaya Aura Solution for ME Release 6.2 supports full
Avaya Aura applications for 200 to 2400 users, as well as
up to 1000 Contact Center agents
– Avaya Notification Solution 2.0 offers tenant partitioning,
answer machine detection and more
– IP Office 8.1 – new release that expands lower cost
alternative solution to 1000 stations.
© 2012 Avaya Inc. All rights reserved.
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Solutions Updates new releases
 Contact Center
– Avaya Aura® Call Center Elite Release 6.2 boosts system
performance up to 100%, delivering additional value for
customers who are consolidating their contact centers
– Avaya Proactive Outreach Manager Release 2.5 provides
improved efficiency, reduced administration costs, and improved
agility
– Avaya Social Media Manager Release 6.2 reduces the
Professional Services pricing for implementation by up to 40%,
and provides enhanced support for Asian languages and social
media sites
– Avaya Aura® Workforce Optimization Release 11 provides an
updated Avaya Workforce Management application that supports
Windows 2008, virtualization for the entire WFO suite, joint
services delivery option for partners, and more
© 2012 Avaya Inc. All rights reserved.
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BYOD
Avaya has announced full capabilities and solutions for BYOD - that at another
Meeting Avaya can educate the team on what we can provide to enhance your
communications.
 BYOD is a fact of life today
 Up to 40% of employees spend 20% or more of their time away from their desk
 Over 80% of Fortune 100’s are deploying iPhones and iPads
 72% of organizations permit employee owned devices
 Employees want to use their personal devices at work, and enterprises look at BYOD
as a way to reduce cost and enhance productivity. The challenge for enterprises is
how to say YES to BYOD while maintaining control of their networks. Supporting
personal devices in the enterprise is a multi-faceted challenge, not just a single issue.
It’s a puzzle made up of security, authentication, networking and policies that
determine “who gets on”, “with what” and “to go where”? Avaya offers a
comprehensive end-to-end solution that includes applications, network access
control, a common enterprise-wide architecture, easy remote access, wireless
capabilities and related services.
© 2012 Avaya Inc. All rights reserved.
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Upcoming webinars
Our video collaboration solutions:
• Enable anywhere, anytime, any-device video
• Can plug and play into a majority of mobile devices, including Apple iOS and
Google Android devices
• Allow connectivity between any type of standards-based device including
•multi-vendor, multi-stream telepresence connectivity, thus reducing "rip and
replace" Simplify and reduce the cost of today's complex video networks
•Designed to grow with the needs of the business and to help reduce total
cost of ownership Focus on ease-of-use and simple deployment
• Reduce administrative burden by not requiring a licensing model Integrate
with the leading UC applications from Avaya, Alcatel-Lucent, Cisco,
IBM Lotus and Microsoft.
Please join us for a 30-minute demonstration in the comfort of your own office or home!
We have 3 available sessions to choose from to accommodate your busy schedule.
Space is limited, so register now! Tuesday August 28th, Wednesday Sept 12th,
Wednesday September 19th
© 2012 Avaya Inc. All rights reserved.
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Upcoming Webinars
 Get smart – series of call center and Analytics monthly
webinars:
– August 13th 9-10AM – Avaya Reporting and Analytics
– This session will review:
Best in class analytics that deliver a premier customer experience.
– New capabilities in Call Management System in recent releases.
– Analytical capabilities and value-add of Avaya IQ Investments in
CMS and IQ that will carry you into the future
– September 10th – Avaya Workflows
– October 8th – Avaya Emergency Services
© 2012 Avaya Inc. All rights reserved.
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AK
4Q12 Avaya Promotions & Programs – US
WA
ME
ND
MT
OR
MN
ID
HI
WI
SD
MI
WY
PA
IA
NE
NV
UT
NY
IL
CO
CA
KS
OH
IN
MO
KY
MD
WV VA
VT
NH
MA
CT
RI
NJ
DE
D.C.
NC
TN
AZ
NM
OK
SC
AR
MS AL
GA
LA
TX
FL
Business Unit
Avaya United States 4Q12 Promotions
1.
2.
3.
4.
5.
6.
7.
Triple 7
ASIPP – Avaya Software Investment Protection
CS1K Evolution
Collaboration Pack for CS 1000
Video Collaboration Pack
Drive Midsize
Avaya Aura Workforce Optimization for Industries offer (AAWFO)
Small & Medium Business
1.
2.
Triple 7
Power Up with IP Office
Networking
1.
2.
3.
Government, Education & Medical (G.E.M.)
VENA Now! 2
Evolve The Edge
Avaya Client Services
1.
CS1K 7.5 PASS Co- Delivery Coverage Promotion
Avaya Financial Services
(AFS)
1.
2.
3.
0% 60 months True Lease FMV ($100K min)
Lease to Own 5.99% ($100K min)
36 or 60 month lease to own finance lease for 7.99% or 60 months True Lease option
for IPO
0% 36 Months FMV True Lease for Collaboration Pack for CS1000
Telecom Data Rate Card
Enterprise
4.
5.
Blue = re-launched, improved or extended for 4Q12
© 2012 Avaya Inc. All rights reserved.
June 29, 2012
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Blue Promotions
 Triple 7 - Large discounts on migration on
– Hardware and 96x1/94x1 phones
– Software (on top of ASIPP already at 25-80% off NEW List Price)
– all companion Data Networking Hardware and Software
– Support Advantage; for three year contracts
 CS1000 Evolution – increased partner discounting when upgrades to 7.5
that add session manager, Applications or sets, etc.
 Collaboration Pack for CS1000 - 1 Avaya Aura Midsize Enterprise Server or
Communication Manager Server (if customer has or purchases Session /
System Manager & Presence Sever with CS 1000)
– 50 Avaya Aura® Enterprise Edition user licenses
– 50 Flare® Communicator for iPad or one-X Mobile for IOS access
licenses
– G430 or G450 gateway
– Support Advantage and Upgrade Advantage
– 50 Personal Call Assistant on the CS 1000
© 2012 Avaya Inc. All rights reserved.
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Other
 Maintenance overview – for next session
– Web ticketing
 Customer question I received
– On network services, from commercial customers what are
liabilities that you have seen from providers for early
termination.
© 2012 Avaya Inc. All rights reserved.
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