Pacific Northwest
Chapter Meeting
SPS Presents: “Lync-ing”
your Avaya environment
1
Multi-vendor Systems Integrator
Global Solution Focus
 Unified Communications & Collaboration
− Multi-vendor Integration
− Video Conferencing & Telepresence
− Session Management applications
Improve
Productivity
Lower
Costs
 Contact Center
− Plus related applications
 Managed Services and Cloud
− Tactical
− Staff Augmentation
− Cloud offers for voice and Video solutions
Manage
Risk
Delight
Clients
Summary
Approach
2
Solutions
History
 Over 24 years of profitable growth
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Stable management team
Highly skilled employee base
Established partnerships
Commercial & public long-standing customers
 Court Square Capital Partners – 2011
− Accelerate growth curve
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System & process alignment
Continued investments
Significant repeat revenue
Service reliability
Summary
Approach
3
Solutions
2012
History
2011
2010
2009
Spenser Communications
Consultedge
2008
Jones Communications
Imagine
Providea Conferencing
Technologies
 700+ Team Members
 400+ Technical Resources
 30+ states
DigiVoice
2007
PhonExtra
2006
2005
GEE!
Communications
1988
Comprehensive Offers
Solution Focus
Consulting and Cloud
Technical Competency
Geographic Reach
Repeatable Processes
Summary
Approach
4
Solutions
27 offices in the US, plus Global Reach
Headquarters: USA
Founded: 1988
Employees: 650+
Clients in 50 states and 22 countries
Headquarters: UK
Founded: 1969
Employees: 270
Clients in 41 Countries
Headquarters: Singapore
Founded: 1988
Employees: 250
Clients across Asia Pacific
Summary
Approach
5
Solutions
Key Market Drivers
 Systems Integration
 BYOD (Bring Your Own Device)
 Mobility
 Desktop Video
 Ease of use
Integration of Avaya and Microsoft….
 Click-to-Communicate – OCS, Lync, Smart Tags
− Click to Call, Click to Conference, Click to Video
 Presence Integration and Federation
 Voice Messaging – TUIs, GUIs, VUIs and MWI
− Outlook, Internet Explorer, Exchange, PDA, Voice Rec, Speech to Text
 Audio / Web Conferencing
− Scheduling in Outlook*, Integration into Live Meeting
 “Video as an extension of a Phone Call” – Room and Personal
− With CAC, Bandwidth Management, Coverage Paths
 Mobility – Single Number, Single Mailbox, Corporate Directory, VIP List, SimulRing, Graphical Mobile Client
7
Avaya integrated with Microsoft OCS
 Office Communicator client, Avaya Communications infrastructure
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Click to Call from Buddy list, web phone numbers, Smart Tags, email header & body
Mid Call Control
Toast pop up on incoming call (Answer, Divert Call)
Aggregated IM and Phone Presence
Company dial plan and E.164 numbers supported
Utilize OCS Sign in
 Client Side API integration
− Requires OCS 2007 R2 Standard CAL only
 Supported on:
− Avaya Aura CM 5.2+
− CS1000 (Phone Mode) using ACE 2.3.2
− OCS 2007, Enterprise and BPOS (Cloud)
8
Avaya integrated with Lync 2010
 Preserves user experience
• Click-to-call, telephony/video presence, multi-call
handling
• Choice of Calling Modes
• Escalate from IM to Avaya voice / video call
• Lync sign-in, simple install
• Mid Call Control (Release, Hold and Retrieve, DTMF,
Transfer and Conference)
 Client-side integration
• No Lync voice licenses or devices
• Uses Lync Client SDK
 Multi-platform support
•
•
•
•
•
On-premise & Office 365 options
Avaya Aura® CM
CS 1000 (with ACE 6.2 FP1)
CS 1000 with Collaboration Package New
IP Office (phone) New
 Extends to Microsoft stack
• Click to Call from Office, Outlook, and IE
Desktop Experience - Lync Integration
Click to Call from Outlook
Click to Call from
Internet Explorer
Click to Join or Host
Conference from Outlook
Call presented in Lync
conversation window
Click to Call from
Office Suite
Avaya integrated with Lync 2013
(ACA 6.3 Dec 2013)
Start Voice
call
Improved
Lync Presence
Avaya Publishes
busy - In A Call
Status
Additional
Contact
numbers
Avaya
Settings
Mode Selection
Deskphone
Computer
Other Phones
Share My Bridge
(Any Bridge)
NEW
Message Waiting
Indicator
NEW
Call Forward
Indicator
NEW
Avaya integrated with Lync 2013
(ACA 6.3 Dec 2013)
Message Waiting
4/8/2015
SIP client
Video SRTP
“Look Ma, no VPN”
Citrix VDI Voice
Avaya Aura® Suite Licensing
Mix & Match per user across the enterprise
Optional Video Room connectivity
Optional a-la-carte
Conferencing or Scopia (/port)
Collaboration Suite
Mobility Suite
Avaya Aura Conferencing
(Audio/Web/Video)
Optional a-la-carte
Conferencing or Scopia (/port)
Avaya
SBCE
Avaya Aura
One-X
Messaging
Mobile/
SIP/iOS/CES
Flare
for iPad
EC500
Voice
Foundation Suite
Avaya Aura
CM,SM, SMGR
Avaya Aura
Presence
one-X
Communicator
w/Video
Voice
ACE 6.2
MS Lync
Plug in ACA w/ Video
CM
Messaging
Flare
for iPad
EC500
Avaya Aura
CM, SM, SMGR
Avaya Aura
Presence
ACE
ACE
Flare
for PC
Avaya
SBCE
Flare
for PC
ACE 6.2
MS Lync
Plug in ACA w/ Video
one-X
Communicator
w/Video
Voice/Web/Video
Avaya Aura
CM, SM, SMGR
Scopia /user *
Desktop & Mobile
Avaya Aura
One-X
Messaging
Mobile/
SIP/iOS/CES
Avaya Aura
Presence
one-X
Communicator
w/Video
ACE
CM
Messaging
Flare
for PC
ACE 6.2
MS Lync
Plug in ACA w/ Video
CM
Messaging
* per-user Scopia ships FQ3
Click to call, Escalated to AAC7 Web
AAC7 will stream
Video for the
Active speaker
Avaya Aura Conferencing 7
Mobility and Collaboration are Changing
Market Trends
48% of Enterprises
Deployed VC Rooms
Only 28% Used
Over
60% UC growth rate
driven by personal/
mobile video
40% employees spend
>20% of time away
from desk
80% Fortune 100
deploying
iPhones/iPads
of enterprises expect to
integrate desktop/mobile
video with rooms
• Unified Communications for
Video Conferencing
• Converts Proprietary
Video Systems (MSFT)
EX90
Voice
Lync
• Enables Mobility
Avaya/RAD
Polycom
Group 300
LifeSize
• Connects Disparate
Video systems
iPad
iPhone
• Connects
Room &
Desktop
Video
• Supports the
Enterprise
Desktop Video
Trend
Click to Video - Disparate Room systems and clients
Room Video System
SIP
SIP
Radvision
SIP
Avaya Aura®
Session Manager
Microsoft
Lync 2010
Avaya Aura® CM 6.2
Desk Phone,
Other Phone and
Computer Mode
Avaya Aura CM (H323)
Avaya one-X®
(H323)
H323 Device
TDM
Device
Avaya
Microsoft Lync
Integration
Avaya Client Apps Desktop
Communications Enablement
(Outlook, Office, Web Browser)
Add-in
Click to Video, Escalated to Multipoint
 Actual 5 party conference call on
Radvision Elite with users from:
– Lync Click to Call Integration (PIP)
– One X Communicator
– Scopia Desktop client
– Radvision XT 5000
– Polycom HDX 7000
Rad client (Scopia) - So easy, (my) Mom can do it
• Mom installed and launched
Scopia from an email invite
• Scopia video call was running in
about 5 minutes
• Mom is far from a PC Savvy user
• Net new install was done with no
local help
Mom claimed it was so easy, “Even a VP can do it”
SPS Advantages
 181 Video Specialists
− Who know multi-vendor video
 Solutions to include premise based, hybrid & true cloud
− Hosted Equipment and Data connections
 24 X 7 Support for Total Solution
− Specialized 24X7 Video NOC
− For Every Customer - 5 minute Rule!
 Multivendor Video Certifications
− Pre & Post Sale
Success Stories
 Immersive Telepresence
− SPS is deploying the first Immersive RADVISION
 Desktop Video Conferencing
− Thousands of customers
 Infrastructure – MCU & Gatekeeper
 HD Conference Rooms with Control systems
− SPS has deployed 10,000+ Video rooms (and counting)
 International Deployments
Actual Deployments
Horse Heaven Vineyard
Sauvignon Blanc
Horse Heaven Hills
Crisp, racy style of
Sauvignon Blanc with
c
citrus characteristics.
Partial stainless steel
fermentation.
Indian Wells Chardonnay
Columbia Valley
Great tropical fruit
Aromas and flavors of
pineapple, mango and
hints of caramel.
A taste of
Cold Creek Vineyard
Cabernet Sauvignon
Columbia Valley
100% Cabernet from
this iconic 40-year-old
vineyard consistently
delivers power, structure
and rich concentrated
black fruit. The wine
delivers black cherry,
chocolate notes
THANK YOU!
300 Littleton Road, Parsippany, NJ 07054
www.spscom.com
888.777.7280