GROUP’S BOOKING PROCESS • Initial Email File and Canned response Fare Quote Options Fare Quote Confirmation • Email From Chapter President/Advisors • Empowered.org • Deposit to the airline • Deposit email confirmation • Names Format Ticketing INDIVIDUAL BOOKING PROCESS (DEVIATIONS) • Deviation Form and File Sources of Booking • Fare Quote Information • Confirmation and Ticketing Travel Summary Cancellation Policies Refunds Credits for a Year **Cancellations need to be made 72 hours before departure otherwise the ticket will be invalid. **One year credit from the date of issued **Cancellation fees apply **After deposit 100% utilization **Cancellation after ticketing MUST re-book before the group’s departure date, otherwise ticket will be invalid. • Partial Refund **Refunds can take up to 21 business days. Partial refunds / XT refunds only ($20 fee apply/airfare lost) **XT taxes are made up of airline taxes, fee and carrier charges. Emergency Phone Contacts Noelia Quintanilla Esau Romero Claro Phone: Claro Phone: (505) 8702-6124 (505) 8604-4089 Home Number: 2240-6511 Carlos Romero Claro Phone: (505) 8852-1656 David Herrera Claro Phone: (505) 8412-4439