Cancellation Policies

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GROUP’S BOOKING PROCESS
• Initial Email
File and Canned response
Fare Quote Options
Fare Quote Confirmation
• Email From Chapter President/Advisors
• Empowered.org
• Deposit to the airline
• Deposit email confirmation
• Names Format
Ticketing
INDIVIDUAL BOOKING PROCESS (DEVIATIONS)
• Deviation Form
and File
Sources of Booking
• Fare Quote Information
•
Confirmation and Ticketing
Travel Summary
Cancellation Policies
Refunds
Credits for a Year
**Cancellations need to be made 72
hours before departure otherwise the
ticket will be invalid.
**One year credit from the date of
issued
**Cancellation fees apply
**After deposit 100% utilization
**Cancellation after ticketing
MUST re-book before the
group’s departure date,
otherwise ticket will be invalid.
• Partial Refund
**Refunds can take up to 21 business days.
Partial refunds / XT refunds only ($20 fee
apply/airfare lost)
**XT taxes are made up of airline taxes, fee
and carrier charges.
Emergency Phone Contacts
Noelia Quintanilla
Esau Romero
Claro Phone:
Claro Phone:
(505) 8702-6124
(505) 8604-4089
Home Number:
2240-6511
Carlos Romero
Claro Phone:
(505) 8852-1656
David Herrera
Claro Phone:
(505) 8412-4439
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