Automated QC and Ticketing
Automated QC and Ticketing: Overview
Overview
Automated QC
and Ticketing is
an off-the-shelf,
robotic
application for
quality control
and ticketing
fulfillment.
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Automated QC and Ticketing: Benefits
Benefits
• Automates a high
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percentage of
Agency ticketing
functions
Reduces costly
operational errors
125+ QC checks
Agencies control and
configure settings &
Rules can be
configured by PCC
and Account number
Automated QC and Ticketing: Features
Summary
• Manages connectivity with the Sabre host
• Runs unattended
• Configurable parameters via GUI
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GUI available in several languages
• Ability to run “Pre-ticket QC only” or “QC & Ticketing/
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Fulfillment
Efficiently manages SCANS (host enter-hits)
Creates a process and performance log to document all
application activity
User documentation & support
Managed corporate and personal credit card usage.
Automated QC and Ticketing: Features
Summary cont’d
• Configurable setup allows users to:
• Utilize fare comparison tools, automated capture of high
ad low fare.
• Client travel policy and traveler preference management.
• UDID and Name Reference validations ensure reporting
integrity.
• Private Airline Contracts – Validate and apply negotiated
air contract information with robust pricing configurability
for Airline contracts and Negotiated ID codes.
• Able to handle split ticketing
• Option to have Corporate Travel Policy removed from the
PNR in order to continue fulfillment.
• Continued enhancements to faring,
stored pricing functionality
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Automated QC and Ticketing: Features
Summary cont’d
• Unused e-Ticket database - Reduce customer costs by
proactively promoting ticket reuse
• Process Southwest Airlines bookings (U.S) –
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Quality controls form of payment
Adds vendor code to FP line at time of ticketing,
Able to fulfill with service fee, invoice, and retention line with updated WN
confirmation
• Checks for pre-reserved seat assignments
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Has the ability to bypass those airlines that do not participate in prereserved seating.
• Checks for mandatory and exception PNR remarks.
• Processes services fees via ARC, BSP, Card Services
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Integrates with Agency Fee Manager (US only).
• Ability to calculate and handle U.K VAT service fees
• Enhancements to non-IATA carrier pricing,
tktg/invoicing , service fees
• Extensive QC Performance logs
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Are you the next Automated QC and Ticketing
Customer?
User Profile
• May not use a 3rd party mid-office tool – or not happy
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with 3rd party tool
Runs scripts or PF keys to quality control PNRs and
manually issues tickets
Needs to reduce operational costs
May be disenchanted with existing 3rd party midoffice tool
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Looking to reduce costs based on transaction fees and/or
ticketing fees
Automated QC and Ticketing: Ordering Process
New Order Process
• Contract
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Customer signs contract and faxes to either CSBA or AD
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Need dedicated PC with no other Sabre applications loaded
on it
• Requirements before ordering (New Orders)
Need dedicated terminal address (TA)
► Create dedicated EPR with the following keywords
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SUBAAA
MULSET
REQROB
CCVIEW*
Agent needs to print Sabre Automated QC and Ticketing
installation guide and user guide
from Agency eServices