Best Practices

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Welcome to Abbott Meetings
Administrative Assistants : Getting Started with WebEx
Agenda
• Who is InterCall
• Accessing Your WebEx Services
• Scheduling
• Delegation Functionality
• Starting your Meeting
• Audio Integration
• Abbott Electronic Meeting Conferencing Center
• Ongoing Support & Training
• Next Steps
Who is InterCall
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Lindsay Chavez
National Account Manager
Meeting & Event Consultation
Product Solution Inquires
phone: 773.272.0587
[email protected]
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Heather Wahlstrom - Binkert
National Account Coordinator
Meeting & Event Consultation
Product Solution Inquires
phone: 262.275.6457
[email protected]
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Ann Mariduena
Enterprise Client Service Manager
Cisco WebEx
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Shirley Lee Cottle
Abbott Customer Service Specialist
Account Maintenance & Services
Management
phone: 706.634.4124
[email protected]
[email protected]
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Abbott Customer Care
Toll Free: 888-899-7914
WebEx Technical Support
Audio Accounts & New Account Requests
Operator Assisted Audio Reservations
[email protected]
[email protected]call.com
Abbott’s chosen provider of audio and collaboration services
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Strategic Partner
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Partnered with Abbott for over 10 + years
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24/7/365 global support
Collaboration
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WebEx Meeting Center
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Full replacement of SameTime by end 2011
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More feature and functionality
Audio
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Services to be completely moved to InterCall by 2nd Quarter
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Audio Integration into Meeting Center by 2nd Quarter
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*0 Technical Support
WebEx Rolls & Responsibilities
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Host
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Schedule Meetings and Set Attendee Privileges
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Send Meeting Invitations
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Start Meetings
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Assign Meeting Roles
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Pass Presenter Ball
Presenter
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Share Presentations, Documents & Applications
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Poll Participants
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Assign Attendee Privileges
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Transfer Files
Attendee
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Views Presentation & Documents
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Chat with the Host/Presenter
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Can be made presenter at any time
Host Logging In – Inside the Abbott network or VPN
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Using Internet Explorer Browser
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Access your WebEx URL: https://abbottmeetings.webex.com
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Click on Host Log In
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Enter your Abbott Single Sign-on User Name & Password and select Log In
HOST Logging In - Outside the Abbott Network or VPN
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Outside the Abbott Network OR non IE browser (ie Safari, Firefox, Chrome etc)
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Access your WebEx URL: https://abbottmeetings.webex.com
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Click on Host Log
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Enter your Abbott User Name & Password and select Log In
Scheduling a WebEx Meeting
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From the WebEx site : https://abbottmeetings.webex.com
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Lotus Notes Users
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Quick Scheduler
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Advanced Meeting Options
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Recurring Meetings
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No Address Book Integration
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Set Meeting Privileges
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Alternate
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Scheduling on Behalf of Another
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Host
Audio Options
Audio Option Types
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Reservationless-Plus from InterCall
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Verizon Business
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Genesys
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Operator Assisted
In Meeting Options
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None
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Other Teleconference (Genesys, Verizon
Business or Operator Assisted)
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Reservationless-Plus
Scheduling Alternate Host
• Allows One Host to assign another individual to be an alternate host.
• Alternate Host receives an email providing Host invitation.
• Alternate host can start the meeting and act as the host.
• An alternate host must have a user account on your WebEx site!!
• The alternate host must be added to your “Personal Contacts”
• On Demand Tutorial : www.intercall.com/abbottcenters/training
Scheduling on Behalf of Another
• Allows a WebEx host from within their WebEx account to give
permission to someone else to schedule meetings on their behalf. This
person would also be able to edit and cancel that meeting. For
• example: A manager could give their Admin Assistant permission to
schedule WebEx meetings on their behalf.
• Whoever permission is given to has to have a WebEx account on the
WebEx site.
• On Demand Tutorial : www.intercall.com/abbottcenters/training
Sending Meeting Invitations
Attendee Invitation:
Host Invitation:
Starting a Meeting From Outlook
Start Your Meeting
Scheduling a WebEx Meeting
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Outlook Integration
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Option is being pushed out to all outlook users
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Settings integrate with single sign-on / computer owner
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Host of meeting is responsible for starting meeting for presenter
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To schedule alternate host click on Resources tab & select host from list.
Enriched Meeting Experience: Quick Start Panel
Use the Quick Start panel to easily start sharing a document,
application, or your desktop.
Welcome to WebEx
Audio Integration
InterCall Reservationless-Plus
Interactive Features
• Learn about these features in your Basic Leader Training!
• Share Documents
• Share Applications
• Chat
• Poll Participants
• Annotation
• Whiteboard
• File Transfer
Pass the Ball & Sharing
• My Desktop
• Files
• Applications
• Whiteboards
• Web Content or Browsers
Post Session Reporting
• Save In meeting files
+ Shared documents
+ Polling questionnaires
+ Polling results
+ Chat messages
• Usage Reports
+ Available in “My WebEx Tab”
+ Participant lists
+ Personal Usage Reports
Abbott Electronic Conferencing Center
• Your One Stop Shop!! www.intercall.com/abbottcenters
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Log into WebEx
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WebEx Training & Resources
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Audio Services
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Event Services
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InterCall Contacts
Ongoing Support & Training
Abbott Electronic Meeting Resource Center
www.intercall.com/abbottcenters
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Instructor Lead Training
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Managing your Cisco WebEx Account
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Basic Cisco WebEx Meeting Center Leader Training
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Intermediate Cisco WebEx Meeting Center Leader Training
On Demand Trainings
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Catalog of 2-3 minute Clips
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Targeted Meeting Features
Downloadable Resources
• PDF Job Aids
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Meeting Center Helpdesk
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Live Technical Support
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In Meeting Support?
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Call 888.899.7914 Option 1
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Footer of every page on this site!!!!
Frequently Asked Questions
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Abbott Meeting Center Configuration Choices
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Existing Sametime / NetMeeting do not have to be rescheduled;
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Web Cam not available (per Abbott HR Policy)
Meeting Recording not available (per Abbott Legal Policy)
VOIP not currently available
Meeting participation through mobile devices to come
Audio Integration to come with line limit of 200 per meeting –Reservationless-Plus
Service provided through Abbott’s knowledge worker rate – no overage charges
New Meetings - setup new in WebEx
Recurring Meetings - Migrate to WebEx based on Sametime retirement date
When to Contact InterCall
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Meetings Beyond 200 participants
Meetings Requiring TLC & Extra Support
Large Events & Training through another service
Contacts can be located at: www.intercall.com/abbottcenters!!
Next Steps
• Visit the Abbott Resource Center & Bookmark the Link!!
+ www.intercall.com/abbottcenters
• Register for Training!!
+ www.intercall.com/abbottcenters
+ Recommended training
• “Basic Leader Training”
• “Manage Your Account”
• Schedule a Practice Call with your Colleagues
• Schedule your next meeting using your new WebEx!!
+ https://abbottmeetings.webex.com
QUESTIONS??
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