Welcome to Abbott Meetings Administrative Assistants : Getting Started with WebEx Agenda • Who is InterCall • Accessing Your WebEx Services • Scheduling • Delegation Functionality • Starting your Meeting • Audio Integration • Abbott Electronic Meeting Conferencing Center • Ongoing Support & Training • Next Steps Who is InterCall • Lindsay Chavez National Account Manager Meeting & Event Consultation Product Solution Inquires phone: 773.272.0587 firstname.lastname@example.org • Heather Wahlstrom - Binkert National Account Coordinator Meeting & Event Consultation Product Solution Inquires phone: 262.275.6457 email@example.com • Ann Mariduena Enterprise Client Service Manager Cisco WebEx • Shirley Lee Cottle Abbott Customer Service Specialist Account Maintenance & Services Management phone: 706.634.4124 firstname.lastname@example.org email@example.com • Abbott Customer Care Toll Free: 888-899-7914 WebEx Technical Support Audio Accounts & New Account Requests Operator Assisted Audio Reservations firstname.lastname@example.org abbottWebexsupport@intercall.com Abbott’s chosen provider of audio and collaboration services • • • Strategic Partner + Partnered with Abbott for over 10 + years + 24/7/365 global support Collaboration + WebEx Meeting Center + Full replacement of SameTime by end 2011 + More feature and functionality Audio + Services to be completely moved to InterCall by 2nd Quarter + Audio Integration into Meeting Center by 2nd Quarter + *0 Technical Support WebEx Rolls & Responsibilities • • • Host + Schedule Meetings and Set Attendee Privileges + Send Meeting Invitations + Start Meetings + Assign Meeting Roles + Pass Presenter Ball Presenter + Share Presentations, Documents & Applications + Poll Participants + Assign Attendee Privileges + Transfer Files Attendee + Views Presentation & Documents + Chat with the Host/Presenter + Can be made presenter at any time Host Logging In – Inside the Abbott network or VPN • Using Internet Explorer Browser • Access your WebEx URL: https://abbottmeetings.webex.com • Click on Host Log In • Enter your Abbott Single Sign-on User Name & Password and select Log In HOST Logging In - Outside the Abbott Network or VPN • Outside the Abbott Network OR non IE browser (ie Safari, Firefox, Chrome etc) • Access your WebEx URL: https://abbottmeetings.webex.com • Click on Host Log • Enter your Abbott User Name & Password and select Log In Scheduling a WebEx Meeting • From the WebEx site : https://abbottmeetings.webex.com + Lotus Notes Users + Quick Scheduler + Advanced Meeting Options + Recurring Meetings + No Address Book Integration + Set Meeting Privileges + Alternate + Scheduling on Behalf of Another + Host Audio Options Audio Option Types • Reservationless-Plus from InterCall • Verizon Business • Genesys • Operator Assisted In Meeting Options • None • Other Teleconference (Genesys, Verizon Business or Operator Assisted) • Reservationless-Plus Scheduling Alternate Host • Allows One Host to assign another individual to be an alternate host. • Alternate Host receives an email providing Host invitation. • Alternate host can start the meeting and act as the host. • An alternate host must have a user account on your WebEx site!! • The alternate host must be added to your “Personal Contacts” • On Demand Tutorial : www.intercall.com/abbottcenters/training Scheduling on Behalf of Another • Allows a WebEx host from within their WebEx account to give permission to someone else to schedule meetings on their behalf. This person would also be able to edit and cancel that meeting. For • example: A manager could give their Admin Assistant permission to schedule WebEx meetings on their behalf. • Whoever permission is given to has to have a WebEx account on the WebEx site. • On Demand Tutorial : www.intercall.com/abbottcenters/training Sending Meeting Invitations Attendee Invitation: Host Invitation: Starting a Meeting From Outlook Start Your Meeting Scheduling a WebEx Meeting • Outlook Integration + Option is being pushed out to all outlook users + Settings integrate with single sign-on / computer owner + Host of meeting is responsible for starting meeting for presenter + To schedule alternate host click on Resources tab & select host from list. Enriched Meeting Experience: Quick Start Panel Use the Quick Start panel to easily start sharing a document, application, or your desktop. Welcome to WebEx Audio Integration InterCall Reservationless-Plus Interactive Features • Learn about these features in your Basic Leader Training! • Share Documents • Share Applications • Chat • Poll Participants • Annotation • Whiteboard • File Transfer Pass the Ball & Sharing • My Desktop • Files • Applications • Whiteboards • Web Content or Browsers Post Session Reporting • Save In meeting files + Shared documents + Polling questionnaires + Polling results + Chat messages • Usage Reports + Available in “My WebEx Tab” + Participant lists + Personal Usage Reports Abbott Electronic Conferencing Center • Your One Stop Shop!! www.intercall.com/abbottcenters • Log into WebEx • WebEx Training & Resources • Audio Services • Event Services • InterCall Contacts Ongoing Support & Training Abbott Electronic Meeting Resource Center www.intercall.com/abbottcenters • • • Instructor Lead Training • Managing your Cisco WebEx Account • Basic Cisco WebEx Meeting Center Leader Training • Intermediate Cisco WebEx Meeting Center Leader Training On Demand Trainings • Catalog of 2-3 minute Clips • Targeted Meeting Features Downloadable Resources • PDF Job Aids • Meeting Center Helpdesk • Live Technical Support • In Meeting Support? • Call 888.899.7914 Option 1 • Footer of every page on this site!!!! Frequently Asked Questions • Abbott Meeting Center Configuration Choices + + + + + + • Existing Sametime / NetMeeting do not have to be rescheduled; + + • Web Cam not available (per Abbott HR Policy) Meeting Recording not available (per Abbott Legal Policy) VOIP not currently available Meeting participation through mobile devices to come Audio Integration to come with line limit of 200 per meeting –Reservationless-Plus Service provided through Abbott’s knowledge worker rate – no overage charges New Meetings - setup new in WebEx Recurring Meetings - Migrate to WebEx based on Sametime retirement date When to Contact InterCall + + + + Meetings Beyond 200 participants Meetings Requiring TLC & Extra Support Large Events & Training through another service Contacts can be located at: www.intercall.com/abbottcenters!! Next Steps • Visit the Abbott Resource Center & Bookmark the Link!! + www.intercall.com/abbottcenters • Register for Training!! + www.intercall.com/abbottcenters + Recommended training • “Basic Leader Training” • “Manage Your Account” • Schedule a Practice Call with your Colleagues • Schedule your next meeting using your new WebEx!! + https://abbottmeetings.webex.com QUESTIONS??