Cisco WebEx University
Services & Portfolio:
Leading Virtual Classroom Instruction
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
1
Learn to Do More with WebEx
Unlock the Potential of your WebEx Solutions
Cultivate Collaboration Expertise
Maximize your Investment
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
2
Opportunities in the Marketplace
Cisco WebEx customers face many training-related challenges.
Get users up to speed quickly to maximize ROI
Transition to Cisco WebEx from another vendor
Develop in-house expertise for support roles
Provide virtual training that is as effective as inperson training
Host virtual meetings and events that are as well
coordinated and facilitated as in-person meetings
and events
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
3
WebEx University Provides Solutions
Our portfolio meets customer needs and exceeds expectations.
On-demand training is available 24/7 and accessible globally.
Attendees receive hands-on practice in live virtual classes and
leave ready to use the product.
Expert virtual trainers study and apply industry best practices to
deliver effective and engaging classes.
Users are given personalized guidance on the benefits of
incorporating WebEx products into their daily workflow.
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
4
WebEx University Offers Flexible Options
Self-Study Resources Personalized Live
and Training
Training
• Web-based
resources and
training
• Designed to
provide you with
basic training on
WebEx Services
• Get started with
your Cisco WebEx
Services
© 2011 Cisco and/or its affiliates. All rights reserved.
• Interactive
instructor-led
training courses
• Tailored to meet
your business
requirements and
goals
• Accelerate your
ROI and adoption
goals
Mastery Programs
and Certification
• In-depth
collaboration expert
programs
• Master techniques
for successful
instruction or
collaboration
• Develop in-house
WebEx certified
experts
Cisco Confidential
5
Certification
Certification
Validate expertise with Cisco WebEx
Career Certifications
Mastery
Mastery Programs
Develop collaboration specialists
with Mastery Programs
Personalized
Personalized Training
Accelerate adoption and ROI
with custom training
Self-Paced
Web-based Training
Learn the basics with
web-based modules
Resources
How Do I…? Multimedia Tutorials
Get started and
find an answer
WebEx University Services
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
6
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
7
Certification: Leading Virtual Classrooms
Get the skills, knowledge,
and hands-on practice you
need to facilitate engaging
and impactful training in any
live, virtual classroom
environment.
• Who should attend
Corporate trainers
Teachers and professors
Training consultants and
coordinators
Seven sessions - plus participant presentations – are
delivered over one week.
Live, interactive instruction on virtual best practices
is reinforced by extensive hands-on practice of
facilitation skills and group collaboration.
• Access
Contact WebEx University for
scheduling groups and/or private
sessions.
Valuable facilitation skills are transferrable to all
virtual classroom environments.
Individuals enroll in scheduled
public courses through the Cisco
Learning Network.
Participants’ comprehensive portfolio presentations
are reviewed by peers and instructors.
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
8
Leading Virtual Classroom Instruction
Session Details
Session Topics
Description
1
Moving to a Virtual Classroom
Discuss the goals of this course and the unique considerations of
virtual classrooms.
2
Designing for the Virtual Classroom
Learn and apply design methods for virtual classroom instruction.
3
Facilitating Your Virtual Session—
Honing Your Skills
Learn and apply best practices for virtual classroom facilitation,
including vocal techniques and effective use of classroom tools.
4
Facilitating Your Virtual Session—
Managing Your Classroom
Discuss the importance of building rapport, and learn techniques
for managing learning and participation in the virtual classroom.
5
Evaluating the Effectiveness of
Your Virtual Program
Describe methods for assessing participant performance and
effectiveness of virtual classroom programs.
6
Moving Beyond the Virtual
Classroom
Consider resources and tools outside the classroom, including
blended learning tools and administration of virtual programs.
7
Presentation Review and
Scheduling
Review guidelines for portfolio presentations, answer remaining
questions, and provide practice time.
Portfolio Presentations and
Course Review
Participants teach a virtual course developed during the week to
demonstrate facilitation skills learned during the program.
8-11
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
9
LVCI Program Benefits
Versatile
Practice effective presentation and classroommanagement techniques in the virtual environment.
Thorough
Evaluate, design, and effectively use interactive tools
and activities for virtual classroom presentations.
Real-world
Learn from expert WebEx University instructors as
well as classmates throughout the program and
during final presentations.
Valuable
Prepare for the Cisco Leading Virtual Classroom
Instruction Specialist Certification.
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
10
LVCI Success Story
As a Corporate Trainer, I understand the
mechanics of the virtual classroom. I need to
update my facilitation skills to improve student
outcomes. What does WebEx University offer?
Client Scenario
Solution
Results
Corporate trainer seeking to
expand and validate virtual
classroom delivery skills
Trainer attended both the
Training Center Mastery
Program and the Leading
Virtual Classroom Instruction
program
Eliminated unnecessary
employee travel expenses
Need to decrease time spent
by employees in the
classroom, while improving
measurable student
outcomes
© 2011 Cisco and/or its affiliates. All rights reserved.
Received Cisco LVCI
Specialist Certification
credentials
Significantly reduced
employee time away from
the job by employing
blended learning techniques
Cisco Confidential
11
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
12
WebEx University
Offers flexible training options to
meet the needs of all types of
organizations
Over 165 years of combined
experience in developing and
delivering virtual courses
Multilingual product trainers and
developers with offerings in
more than five languages
Industry-recognized leader in
virtual classroom training
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
13
WebEx University Recognition
Apex Awards For
Publication Excellence
• Excellence in PowerPoint and Graphic Design,
Editorial Content and Communication
• Excellence in Education and Training Writing
• Excellence in Electronic Media and Video
Publications: Education and Training, Marketing
• Facilitating online training
STC Awards for
• Multi-media Web-based training
Excellence in Online
Training Communications • Quick reference guides
© 2011 Cisco and/or its affiliates. All rights reserved.
Brandon Hall Excellence
in Learning Award
• Exceptional Work in the Use of Technology to
Enhance Learning
• Best Innovation in Learning Technology
Training Magazine
Top Trainers 2008
• One of the Top 10 Young Trainers of 2008
Cisco Confidential
14
Additional Resources
• WebEx University
http://university.webex.com
• Data Sheets
http://www.cisco.com/en/US/products/ps10352/
services.html
Cisco WebEx Personalized Training Data Sheet (pdf)
Mastering Cisco WebEx Meeting Center Data Sheet (pdf)
Mastering Cisco WebEx Training Center Data Sheet (pdf)
Cisco Leading Virtual Classroom Instruction Data Sheet (pdf)
• Legal Service Descriptions
http://www.cisco.com/web/about/doing_business/
legal/service_descriptions/index.html
• Partner Locator
www.cisco.com/web/partners
• Course Catalog
WebEx_Training_Catalog_EN.pdf
© 2011 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
15
Thank you.