z FUNDAMENTALS OF COMMUNICATION z WHAT IS COMMUNICATION? Communication is a process of sharing and conveying messages or information from one person to another within and across channels, contexts, media and cultures. There is a wide variety of contexts and situation in which communication can be manifested; it can be face to face interaction, a phone conversation, a group discussion, a meeting or interview, a class recitation and many others. z NATURE OF COMMUNICATION 1. Communication is a process. 2. Communication occurs between two or more people (the speaker and the receiver) 3. Communication can be expressed through words(verbal), actions (nonverbal) or both at the same time. z ELEMENTS OF COMMUNICATION 1. Speaker – the source of the information or message. 2. Message – the information, ideas, or thoughts conveyed by the speaker in words or in actions. 3. Encoding – the process of converting the message into words, actions, or other forms that the speaker understands. 4. Channel –the medium or the means, such as personal or nonpersonal, verbal or nonverbal, in which the encoded message is conveyed. z ELEMENTS OF COMMUNICATION 5. Decoding – the process of interpreting the encoded message of the speaker by the receiver. 6. Receiver – the recipient of the message, or someone who decodes the message. 7. Feedback – the reactions, responses, or information provided by the receiver. 8. Context – the environment where communication takes place. 9. Barrier – the factors that affect the flow of communication. MODES OF COMMUNICATION z z SHANNON-WEAVER MODEL Known as the mother of all communication models, the Shannon-Weaver model (1949) depicts communication as a linear or one-way process consisting of five elements: a source (producer of message); a transmitter (encoder message into signals);a receiver (decoder of message from the signal); and a destination. z TRANSACTION MODEL Unlike the Shannon-Weaver model, which is a one-way process, the transaction model is a two-way process with the inclusion of feedback as one element. There is a collaborative exchange of messages between communicators with the aim of understanding each other. It also shows that a barrier, such as noise, may interfere with the flow of communication. z FUNCTION OF COMMUNICATION 1. Control – Communication functions to control behavior. 2. Social Interaction – Communication allows individuals to interact with others. 3. Motivation – Communication motivates or encourages people to live better. 4. Emotional Expression – Communication facilities people’s expression of their feelings and emotions. 5. Information dissemination – Communication functions to convey information.