Uploaded by Caio Jacuá

3qGo88vdQfKhqPPL3UHy5g 9459c0fa20004a198f712bd27f623af1 Activity-Template -Escalation-Email (1)

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To:
opsdirector@officegreen.com; productdirector@officegreen.com;
hrspecialist@officegreen.com; srvphr@officegreen.com
Subject:
[Action Required] Lack of Drivers to Deliver Orders on Time
Hello Everyone,
I hope that this e-mail finds you all well. As you may know, I have been managing the Plant
Pals expansion project, which is schedule to be lauch soon.
I would like to bring an issue to your attention. At this point I diagnosed that we don’t have
enough drivers to deliver all the orders on time. So far, the drivers have delivered only 80% of
the plants successfully.
Therefore, due to these tremendous delays on the delivery, customer satisfaction has
suffered, and some customers have already canceled their subscriptions.
My team needs to raise the on-time delivery rate to at least 90% to avoid sending the next
batch out late. A delay could create even more issues—setting back the project timeline,
risking product quality, and hurting revenue.
To do that, I would like to ask you all to hire more drivers immediately and to increase the
hourly shifts of our collaborators working on the DC.
Thank you in advance for your consideration and insights,
Caio
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