Customer service skills What generic skills are required to work in marketing and sales? - Customer service skills - Negotiation skills - Decision making Customer service For your business, customer service is essential because it keeps customers and draws more value from them. Companies recover customer acquisition costs and cultivate a loyal follow-up that recommends clients, acts as case studies, and offers testimonials and feedback by offering top-notch customer support. Negotiation Negotiation skills are important in sales and marketing they help you establish stronger partnerships, contribute significantly to business performance. Instead of weak short-term solutions that do not meet either party's needs, offer lasting, quality solutions. Help you prevent disputes and disagreements in the future. Decision making The main skill in the workplace and very important for leaders is decision making. For successful management and leadership, decision-making is a vital ability. Owing to their lack of willingness to make choices, certain individuals are simply not suited to leadership positions. What types of communication skills are necessary to liaise with customers? - A must is Patience. Knowledge accuracy is important. A positive approach still pleases customers. Attentiveness assists. Stop being disturbed. Know the provided product or service inside out. Time Active listening and appreciation do wonders. Why is time management important to each type of role? Time management is very important to each role because Good use of time helps you to do more in a shorter amount of time, leading to more leisure time, enabling you to take advantage of learning opportunities, minimizing stress, and helping you to concentrate, leading to more job success. Each advantage of time management makes every part of your life easier. What are the possible rules and procedures you would be required to follow in these roles? - - - Practice makes perfect, so be sure to practice all these roles on a daily and stick to it consistently so therefore it becomes a habit one day. Treat customers well when performing customer service, be sure to provide the best customer service possible so the customer therefore returns to the store in the future. Be confident when choosing or picking a decision in decision making. Pick one and stick to it, don’t second guess yourself.
