Job Title: Delivery and Operations Specialist - Academic Sector
Location: Bangalore / Coimbatore
Salary: Rs 30,000 per month
Experience Required: 2+ years in a relevant role
Number of resources : 02
Job Description:
Overview: We are seeking a dedicated and skilled Delivery and Operations
Specialist to join our team, focusing on the academic sector. The ideal candidate
will have over 2 years of experience in delivery and operations, strong negotiation
skills, and the flexibility to work at various hours to meet the demands of our
academic clients. This role is crucial for ensuring seamless operations and
exceptional service delivery to our educational partners.
Key Responsibilities:
1. Profile Sourcing and Validation:
o Source and validate profiles for academic delivery and operational
roles.
o Conduct thorough background checks and reference verifications to
ensure the quality of candidates.
o Collaborate with teams to develop effective sourcing strategies.
2. Operational Support:
o Manage and streamline academic delivery processes to ensure timely
and efficient service.
o Coordinate with various departments to resolve any operational issues
promptly.
o Monitor and evaluate the performance of delivery teams to maintain
high standards of service.
3. Client Relationship Management:
o Serve as the primary point of contact for academic clients, addressing
their needs and concerns from delivery point of View .
o Foster strong relationships with clients to understand their
requirements and provide tailored solutions.
o Ensure consistent and transparent communication with clients
regarding training / Project status and updates.
4. Negotiation and Contract Management:
Negotiate contracts and agreements with academic clients and service
providers.
o Ensure all contracts are compliant with organizational policies and
client requirements.
o Manage contract renewals and amendments as needed.
5. Flexibility and Adaptability:
o Demonstrate the ability to work flexible hours, including evenings and
weekends, to meet client needs.
o Adapt to changing priorities and demands in a dynamic work
environment.
6. Continuous Improvement:
o Identify areas for process improvement and implement best practices
to enhance operational efficiency.
o Stay updated with industry trends and developments in the academic
sector.
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Qualifications:
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Experience: Minimum 2+ years in delivery and operations, preferably within
the academic sector.
Education: Bachelor’s degree in Business Administration, Operations
Management, or a related field.
Skills:
o Strong negotiation and interpersonal skills.
o Excellent communication and organizational abilities.
o Proficiency in MS Office and familiarity with project management
tools.
o Ability to work independently and as part of a team.
o Strong problem-solving skills and attention to detail.
Benefits:
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Competitive salary of Rs 30,000 per month.
Opportunity to work in a dynamic and growing sector.
Professional development and growth opportunities.
Supportive and collaborative work environment.