Institutional Development
Institutional Effectiveness
Public Information
Major Functions
Institutional Effectiveness
Provide leadership for CFCC strategic
planning and assessment (IE) process to
demonstrate how well CFCC is fulfilling its
mission and goals
Major Functions
Institutional Effectiveness
Ensure that CFCC IE process meets
 SACS Criteria for Accreditation
 legislative and state board accountability
requirements
 our own CFCC requirements
Major Functions
Institutional Effectiveness
Provide research support for Institutional
Effectiveness
 collect and compile college data
 publish internal/external documents & reports
 respond to ad hoc requests
Who’s Who
Staff
 G. Shaver, VP of Institutional Development
 Patsy Lackey, Administrative Assistant
Clients
 internal: faculty& staff ; 90+ planning unit
managers
 external: SACS, Feds, NCCCS, community,
other colleges
Assessment of Functions
(SWOT)
President’s feedback
Institutional Effectiveness Committee
Peer Review
Compare to other college’s best practices
Anecdotal Feedback
Faculty/Staff Survey
Quality of Products
Critical Self-evaluation
FT Faculty and Staff
Survey Results
1. Staff is courteous and helpful.
82% Agree/Strongly Agree
15% NA
2. Requests for services or information are
handled within a reasonable time.
82% Agree/Strongly Agree 15% NA
3. Assistance provided to departments in
planning for IE is satisfactory.
58% Agree/Strongly Agree
36% NA
FT Faculty and Staff Survey
Results
4. The process and procedures for planning
and IE are effectively communicated.
61% Agree/Strongly Agree
27% NA
5. Products (FACT BOOK, Program
Review Reports, and other documents) are
of good quality.
65% Agree/Strongly Agree
30% NA
Trends / IE Challenges
Communication
 Trends - growing college; employee turnover
 Challenges - resources; customer service;
perceptions/attitudes
Technology
 Trend - electronic communication is the norm
 Challenges - employee resistance to use
technology (e-mail, SPOL, Internet, Intranet);
resistance to change; information overload
Strengths
President’s leadership
IE leadership at all levels of college
Bottom-up process
Flexibility
IE process brings us together
 to take stock
 to recognize & work towards shared goals
2001-2002 Planning Priorities
Improve Communication of Institutional
Effectiveness Process and Procedures
(College Goals #3, #11, #13)
Develop a new, user friendly IE web page
 who, what, when, where, & how of IE
 links to IE information & documents
 resource for everyone
2001-2002 Planning Priorities
In partnership with IRCC and CPCC, develop
and implement training modules in Strategic
Planning On-Line (SPOL) to inform & help
users with process & procedures
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Tutorial menu
Tips on writing good objectives with examples
PowerPoint
Voice narrated & close captioned
printable
2001-2002 Planning Priorities
Strengthen procedures for linking planning and
budgeting
 work with C. Rice to include CFCC budget info
in SPOL
 test system
 train users on budget portion
 use system to prepare FY2002-2003 budget
requests
2001-2002 Planning Priorities
Evaluate Annual Program Review Process
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no longer an NCCCS mandate
an instructional function
51+ curriculum programs; 12 pre-majors
meet with instruction & evaluate APR purpose
amend as needed
2001-2002 Planning Priorities
Increase access to college data and
information analysis tools
 attend training to utilize NCCCS data
warehouse and analytical tools for creating ad
hoc reports
2001-2002 Planning Priorities
Update SACS On-Line Compliance System
 modify system to include revised SACS
Criteria (after December 2001)
 involve users in review and update
COMMENTS ?
QUESTIONS ?