MIRACOSTA COLLEGE
CLASS TITLE:
SYSTEMS AND PROCEDURES ANALYST –
INSTRUCTIONAL SERVICES
BASIC FUNCTION:
Under the direction of the Vice President of Instructional Services, the incumbent will work
collaboratively with the Dean of Academic Information Services, the Administrative Systems
staff, and various technical/functional teams to perform intensive analysis of functional
requirements, analyze data and recommend the best method of set-up and use of the
information system. Troubleshoot and monitor the information system. Test, troubleshoot, and
ensure data integrity of all vendor updates and patches to the system prior to release to the
production system. Consult with other District staff on business process changes, research
these changes for potential problems and develop and implement solutions. Consult with
District staff in implementing integrated and non-integrated third party software applications.
Identify the training needs of the District as they relate to Instruction and provide appropriate
training. Provide documentation on decisions, customizations, and installations to the Student
Administration system.
REPRESENTATIVE DUTIES:
1. Perform complex cross-departmental functional analysis including mapping, setup, system
modeling, testing, and troubleshooting of Student Administration system to recommend
implementation practices. Perform complex functional analysis of third party computer
applications, reporting functions, assessment, scanning, and other testing. Develop
procedures and user manuals to maintain consistency of computer use throughout the
District.
2. Consult cross-divisionally to maximize functionality and the efficient use of the information
system. Develop business process modifications and determine strategic solutions which
may be technological, computer process-based, or staffing related to provide consistency
and maintain compatibility of the systems. Identify scope and impact of changes to existing
business processes. Negotiate solutions, within system, personnel and resource
parameters, when business processes create incompatibilities or business processes create
more work in another department/division. Provide information to departments about
unused and/or new functionality and instructions in applying new student information
applications.
3. In cooperation with Academic Information Services, test all module patches, fixes, and
updates in the test database to ensure proper functioning of the repaired system and proper
integration with remaining systems. Also check system integrity and integration with the
Finance, Student Services, Student Accounts, Financial Aid, and Human Resources’
systems prior to release to the production system.
4. Analyze, test, and model the results of system setup to determine appropriate functionality,
performance, data integrity, and third party software interface connections; augment and
make recommendations for system changes/corrections as necessary.
5. Develop documentation and provide training to other District staff responsible for end-user
training.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
11/6/03
SYSTEMS & PROCEDURES ANALYST – Instructional Services
2
6. Interact with vendors to determine if their computer products will function with our system
and meet our needs.
7. Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Basic goals and objectives of college instructional function.
Applicable sections of State Education Code and other applicable laws.
Complex higher education integrated information systems.
Information systems design and operation.
Data conversion.
Word processing and spreadsheet software.
Modern office practices, procedures, and equipment.
Interpersonal skills using tact, patience and courtesy.
Correct English usage, grammar, spelling, punctuation and vocabulary.
ABILITY TO:
Work independently with little supervision.
Learn the MCC information system.
Learn the interrelationships of campus departments and their related information systems.
Learn software applications that interface with our information system.
Analyze software setups accurately and adopt effective courses of action.
Problem solve.
Plan and organize own work and direct work of others.
Develop end user manuals.
Provide training to staff responsible for end user training.
Understand and follow oral and written directions.
Establish priorities and work effectively with many demands on time.
Communicate effectively both orally and in writing.
Meet schedules and timelines.
Operate a computer.
Establish and maintain cooperative and effective relationships with others, team player.
Work independently with minimal direction.
Work confidentially with discretion.
Maintain records.
EDUCATION AND EXPERIENCE:
Equivalent to A.A./A.S. degree and two years directly related experience.
LICENSES AND OTHER REQUIREMENTS:
N/A
WORK DIRECTION, LEAD, AND SUPERVISORY RESPONSIBILITY:
Not applicable – not assigned permanent staff to supervise
CONTACTS:
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
11/6/03
SYSTEMS & PROCEDURES ANALYST – Instructional Services
3
Department Vice President, Deans, department managers, coworkers, students, faculty, vendors
and the public.
PHYSICAL EFFORT:
Primarily sedentary with intermittent standing, walking, bending and stooping, occasional light
lifting and carrying of objects weighting 25 pounds or less; light to moderate repetitive use of
hands, wrists and forearms while working on a computer; ability to travel to a variety of
locations on and off campus occasionally, as-needed to conduct district business subject to
frequent to constant visual stress, and repetitive use of hands, shoulders, wrists and forearms
for extended periods of time while using a computer keyboard an/or mouse.
EMOTIONAL EFFORT:
Ability to develop and maintain effective working relationships involving interactions and
communications personally, by phone and in writing with a variety of individuals and/or groups
of individuals from diverse backgrounds on a regular, on-going basis; ability to concentrate on
detailed tasks for extended periods of time and/or intermittently while attending to other
responsibilities; ability to work effectively under pressure on multiple tasks concurrently while
meeting established deadlines and changing priorities.
WORKING CONDITIONS:
Primarily business office or computer lab environments ; subject to frequent contact with
and /or interruption by co-workers and others with varied needs and issues; usual assignment
worked during daylight hours with occasional evening, weekend, and/or holiday hours required
on an as-needed basis.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
11/6/03