Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title:
Family:
IS
Level:
5.5
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences
and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services
associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice
communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media
applications and content; technical and application support; end user training and documentation; each functional area for which the individual is
responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding
of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning
and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation;
and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and
computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the
needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
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Temple University
Role Inventory Form
Family Definition
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
Manages a major department.
Understands, integrates, and evaluates multiple projects or systems across area of responsibility to ensure they
achieve organizational objectives.
Formulates and implements strategies to build effective teams and achieve consensus.
Formulates activities across departments/subunits to achieve organizational objectives.
Procedures, processes,
and standards
Ensures staff adheres to all policies and procedures within department.
Creates and interprets policies and procedures for area of responsibility; makes recommendations for the
organization.
Works within professional standards and practices in support of broadly defined organizational objectives.
Strategy
Defines strategies for department and/or multiple projects.
Implements functional decisions that are integrated with broader subunit’s strategy in support of Temple’s goals and
mission.
Develops and implements strategic initiatives aligned with department and organizational initiatives.
Relationships, Service & Community
Internal
Communicates with considerable autonomy in all areas of responsibility.
Effectively conveys goals and objectives to employees
Designs and negotiates solutions in response to critical issues impacting the department and possibly the
organization.
Develops and negotiates creative solutions to resolve conflicts between own employees and internal customers or
critical issues.
Serves on University wide committees/task forces addressing critical technology issues.
Composes and makes presentations and reports to leadership.
External
Regularly develops and maintains strategic working relationships, at senior levels, necessary to meet internal
customer longer term, more strategic needs.
Regularly works with customers/stakeholders at senior management levels on complex issues; may work with
leadership levels.
Gathers best practices through professional organizations.
Approves acquisition of product and resolution of major problems.
Represent the University to external professional organizations.
Functional Team
Members
Mediates/resolves conflicts among supervisors and team members.
Supervises individuals in department; responsible for effective team interactions and achievement outcomes.
Models leadership behavior in complex and sensitive situations.
Manages performance, including setting objectives, assessing performance and suggesting rewards. Approves
performance assessment and rewards for all department members.
Acts as a liaison between senior management and department.
Problem Solving & Innovation
Scope of Issues
Resolves conflicting issues independently within broad policy and objectives affecting the department and possibly
the organization.
Approves solutions for escalated issues.
Problem Resolution/
Resources Available
Synthesizes department/organizational policy and strategy, best practices, and industry standards in the assessment of
new methodology, and formulates resolution of issues that have department/organizational impact.
Solicits “best practices” from other organizations and assesses applicability to current and potential problem areas
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Role Inventory Form
Profile Elements of Position
and opportunities for improvement.
Provides recommenations for issues with organizational impact.
Creativity and Innovation
Demonstrates creativity in resolving complex customer issues, formulates and approves new processes and products
and redesigns work processes.
Implements new cost saving opportunities for the department.
Decision Making Impact
Context of Decisions
Responsible for department decisions and outcomes within broad policies, area of expertise, and organizational
knowledge.
Interprets and creates policies as they apply to the department and organization to ensure consistency with the
organization.
Contributes to the development and implementation of policy and procedures for the department and organization.
Decisions have considerable impact on the department and organization and internal and external relationships.
Financial
Responsible for overall budget within area of responsibility.
Monitors and adheres to current budget and forecasts future budget.
Sets budget guidelines for subunits.
Provides complex financial data to other units and possibly leadership.
People
Responsible for all personnel management decisions within department.
Develops staffing plans for department.
Leadership and Training
Professional Development Identifies and capitalizes on strengths of employees.
and Training
Sets and assesses standards and expectations for professional and career development of team members in the
department.
Oversees training, use of competencies, and performance standards for the department.
Secures training resources.
Technical Leadership
Provides direction for and approves the type of technical expertise required to complete projects within functional
area; secures technical resources.
Team Morale/
Role Model
Acts as a role model to team members in understanding and demonstrating corporate values.
Identifies morale issues within department and takes appropriate corrective action.
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
A Bachelors degree and five or more years of directly related experience. An equivalent
combination of education and experience may be considered.
D. Typical Equipment Used:
E. Environmental
Conditions:
No adverse conditions.
F. Expected Physical
Requirements:
Ability to speak clearly.
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Role Inventory Form
Profiling Related Dimensions
Ability to distinguish colors.
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
Ability to reach with hands and arms.
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent
Dimensions:
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically
mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
University Compensation (JobClass Title Family Level)
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Role Inventory Form
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