Administrative Services Staff Meeting
April 16, 2002
PRESENT:
__x_Rocky Bonura
_SL_Janet Clarke
__x_Mike D’Amico
__x_Maurice Elmore
__x_Janice Ely
__x_Pam Fees
__x_Bob Gann
__x_Vic Hanson
_conf_Alex Kelley
__x_Donna Manno
__x_David Miller
__x_Andy Nasatir
____Lynnda Nelson
__x_Allene Quarles
__x_Marcy Wade
__x_ Satish Warrier
Minutes: The minutes of April 9 were approved.
Customer Service Training: The implementation timeline for the customer service training
program, which the President will discuss at the management meeting tomorrow, was shared with
the group. The SCA area is scheduled for April and May, and the first training session was held last
Friday, with another group scheduled for today. Administrative Services will be trained in June and
July, and Academic Affairs will be scheduled in July and August. Managers and supervisors will
attend these sessions with their employees in an effort to get a shared awareness of what customer
service is and how to improve it. After the training, there needs to be follow up in the form of
setting goals and measuring improvement.
Comments on the training for managers:
 There was no feedback or reporting out on standards.
 It was too long, and there was no closure at the end.
 The “big picture” wasn’t clear.
 The afternoon session was lacking. (It was noted that they have tightened up the afternoon
session and are working on customizing the material to make it meaningful for each group).
 The difficulties in addressing task-oriented processes and procedures with abstract concepts
were acknowledged.
 Let participants know in advance what will be asked so that they have time to think about
their answers. (It was noted that managers are welcome to share the information with their
people in advance).
Agenda item for next meeting: Lists of participants and dates for Administrative Services training.
May Events: A calendar of events for May was shared with the group for information and planning.
It was noted that Faculty and Staff Appreciation Day on May 9 will be held at the Auditorium Patio
– not the Art Patio.
2003-2004 Calendar: The proposed 2003-2004 calendar was shared with the group. It was also
distributed at College Council yesterday and probably won’t go to the Board until August.
Linking Planning to Budget: College Council proposes to merge the Budget Development
Committee and the District Planning Committee into one group, the PBC (Planning, Budget
Committee). Although this is contrary to the recommendations made by the BDC and the DPC in
their Task Force Report, which was compiled after their retreat last November, Pat Caldwell has
been asked to change the Task Force Report to reflect the proposal (these changes appear in blue on
the document). Pat will E-mail the revised document to Delores for the BDC meeting, and copies
will be provided to Administrative Services managers. This is still under discussion at College
Council, so provide any feedback to our representative, Janice Ely.
Committee Reports/Division Issues:
 Pam Fees: She attended the CASBO conference last week and will share information on
the roles of people involved in bond activities. Gray Davis, the speaker at the conference,
claimed he is still a friend of education but wouldn‘t support suspending Prop. 98 (it’s an
election year). Also noted:
 It looks like COLA will be 1.65%
 There is talk that the District might have to contribute to PERS again.
 She will send out a memo to managers regarding the need to cover hidden costs related
to Fund 12.
 Andy Nasatir: The Deli has a new manager named Tina. The convenience store will open
on the 29th. Facilities has seen nothing in the way of plans for the next Deli.
 Rocky Bonura: He will start jury duty on Friday.
 Donna Manno: She would like to show the video, “Celebrating What’s Right With the
World” at Flex Day in August. The prospect of impending program budget cuts set the tone
at a recent 4CSD meeting she attended.
 Janice Ely:
 The auditors will be here next week.
 Angie has finished the $420 retro checks and will now work on the retro checks for
classified employees. They may have to be done one at a time, in which case she will need
help.
 Due to rate changes, part-time instructors will get two separate retro checks – one for fall
and one for spring.
 They are working on the overtime issue in the Cafeteria.
 Mike D’Amico:
 They are arresting 2 – 3 students a day now.
 The mystery of why revenue has gone down even though the sale of parking permits has
gone up needs to be solved.
 There were no questions on the parking fee for winter session at the Board last night.
How does this information get into schedule of classes? Who is responsible?
 Satish Warrier:
 The upgrade to Colleague Release 17 will begin Thursday.
 The problem with Windows 2000 on the new computers (when trying to log on or get
financial data) is known to Microsoft, and they claim a solution is coming. The only way
to deal with it now is to shut the computer off and then on again. It was suggested that
this information should be added to the scrolling message.
 They are getting positive feedback on the new kiosk in the Administration Building
lobby. It was suggested that it could use some instructions and better lighting. It was
also noted that it should be secured, as it could easily be knocked over.
 Marcy Wade: The sexual harassment case has been settled for waiver of fees. Managers
were reminded of the importance of keeping careful records.
Board Meeting: Caldwell Flores Winters, Inc. made a presentation at the April Board meeting.
Next month tBP Architecture will make a presentation for the Board. It was noted that the June
Board meeting has been changed to June 24.
Meeting adjourned at 10:45 a.m.
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