4987 version 4
Page 1 of 3
Represent the telecommunications organisation on formal occasions
Level
4
Credits
4
Purpose
This unit standard is for people who currently are, or will be, representing the
organisation on formal occasions.
People assessed as competent in this unit standard are able to attend
functions on behalf of the organisation and make speeches, deliver
presentations, and enhance the image and profile of the organisation.
Subfield
Telecommunications
Domain
Telecommunications - Management and Operational
Support
Status
Registered
Status date
28 July 1995
Date version published
25 January 2008
Planned review date
31 December 2012
Entry information
Recommended: Unit 62, Maintain personal presentation
in the workplace and Unit 377, Work in a diverse
workplace or demonstrate equivalent knowledge and
skills.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
General Range
Conferences, trade presentations, formal and social occasions, meetings.
 New Zealand Qualifications Authority 2016
4987 version 4
Page 2 of 3
Elements and performance criteria
Element 1
Seek and secure the opportunities to act as an ambassador.
Performance criteria
1.1
Opportunities to act as an ambassador are identified and actioned wherever
possible.
Range
1.2
Authority to represent the organisation is obtained from the correct source prior
to event commencement.
Range
1.3
authority – written, verbal, memo, letter, fax;
correct source – manager, CEO, department or divisional head,
personnel responsible for the image and profile of the
organisation.
Scheduled appointments to attend events are kept and ambassador's arrival is
at the agreed time and place.
Range
1.4
customer on or off job, conferences, trade shows, inter-company,
formal occasions, personal networks, community and charity
meetings or events.
events – conferences, trade shows, formal occasions, social
occasions, meetings.
Event hosts are advised in a format and timeframe that meet the needs of the
host, if the ambassador is unable to attend an event or accept an invitation to an
event.
Range
formats – telephone, written correspondence, letter, memo, fax,
formal or informal.
Element 2
Act as an ambassador.
Performance criteria
2.1
Ambassador's knowledge of the organisation and its business activity is current,
accurate, and sufficient to meet the perceived needs of the event.
Range
organisational products and services, business markets, notable
customers.
 New Zealand Qualifications Authority 2016
4987 version 4
Page 3 of 3
2.2
The personal presentation of the ambassador meets any organisational
requirements and is suitable to the occasion.
Range
2.3
Information obtained as a result of being an ambassador is assembled in a
concise and legible manner, and relevant parties are informed in a format and in
a timeframe that meets their needs.
Range
2.4
business suit, casual clothing, safety clothing, personal hygiene,
footwear.
information – qualitative, quantitative, numerical, verbal, written,
technical, non-technical, customer, organisational, marketing;
format – written, verbal, letter, memo, fax.
Interactions with others while acting as an ambassador are courteous, positive,
and conducted in a manner that will enhance the image and profile of the
organisation.
Range
peers, colleagues, organisation and industry contacts, suppliers,
competitors, customers, end-users.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016