4981 version 5
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Assist telecommunications organisations to improve their overall
efficiency and effectiveness
Level
3
Credits
4
Purpose
This unit standard is for people who currently are, or will be, working in the
telecommunications industry and is applicable at all levels in a
telecommunications organisation. The degree of complexity, decision
making, and intensity will reflect experience.
People credited with this unit standard are able to:
– identify opportunities to improve the efficiency and effectiveness of the
telecommunications organisation; and
– advise on opportunities to improve the efficiency and effectiveness of the
telecommunications organisation.
Subfield
Telecommunications
Domain
Telecommunications - Management and Operational
Support
Status
Registered
Status date
20 September 2002
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard has been developed for learning and assessment in the
workplace.
 New Zealand Qualifications Authority 2016
4981 version 5
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2
Definition
Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
3
Range
a The phrase in accordance with current industry practice is implicit in all
performance criteria in this unit standard.
b Customers may be internal or external to the organisation and may include end
customers and clients.
Elements and performance criteria
Element 1
Identify opportunities to improve the efficiency and effectiveness of the
telecommunications organisation.
Performance criteria
1.1
Opportunities to improve the efficiency and effectiveness of the organisation are
identified during the course of performance of telecommunications work.
Range
1.2
Opportunities to improve existing products or services are identified from
feedback from customers, colleagues, or users.
Range
1.3
typical opportunities could relate to – product, service, plant,
equipment, process, personnel.
typical colleagues and users – internal, external, suppliers,
departments, divisions, co-workers, management, subordinates.
Factors that may cause operations to be disrupted are identified.
Range
typical factors include – faults, hazards, processes, blockages,
failures, supply, operational resource, quality of materials.
Element 2
Advise on opportunities to improve the efficiency and effectiveness of the
telecommunications organisation.
Performance criteria
2.1
Recommendations for improving the efficiency and effectiveness of the
organisation are forwarded to the correct person.
Range
typical recommendations – written or verbal; relating to product,
service, plant, equipment, process, personnel;
correct person – could include manager, team leader,
authorisation holder, customer.
 New Zealand Qualifications Authority 2016
4981 version 5
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2.2
Recommendations are assessed against current operational standards and
present options for implementation.
Range
2.3
The need for urgent improvements is communicated to appropriate personnel
without delay.
Range
2.4
need for improvements – personnel requirements, team
composition, employment, work practices, nature and availability
of services and products, quality of services and products,
methods to reduce waste, new equipment and technology, work
methods.
Organisational procedures, recognising confidentiality constraints, are complied
with when making recommendations for improvements.
Range
2.5
typical operational standards – in-house, manuals, regulations,
procedures;
options include – comparing advantages and disadvantages,
features and/or benefits in terms of the existing situation.
typical procedures include – in-house, communication and
distribution channels.
Records of recommendation are clear, accurate, and complete, and are filed to
ensure availability for future reference.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016