4947 version 4
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Level 5
Credits 6
Purpose This unit standard is for people who currently are, or will be, selecting goods and services to satisfy customer needs.
People assessed as competent in this unit standard are able to develop solutions using internal and external resources, disseminate solution to interested parties, and evaluate the effectiveness of the proposed solution.
Subfield Telecommunications
Domain
Status
Status date
Date version published
Telecommunications - Service Delivery
Registered
28 July 1995
25 January 2008
Planned review date
Entry information
31 December 2012
New Zealand Certificate in Engineering or Bachelor of
Engineering; or demonstrate equivalent knowledge and skills.
Accreditation Evaluation of documentation and visit by NZQA, industry and teaching professional in the same field from another provider.
Standard setting body (SSB) ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference 0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do
.
Special notes
1 Complementary unit standard: Unit 4944, Identify customer requirements and initiate provision of telecommunications products and services .
2 General Range
Solutions: telecommunications products, systems, or services.
Customers: internal, external, private, commercial, business, residential, dealers, retail outlets.
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New Zealand Qualifications Authority 2020

4947 version 4
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Element 1
Develop solutions that meet telecommunications customers' needs.
Performance criteria
1.1 Solutions to telecommunications customer's needs are developed based on correct identification of these needs.
1.2 Developed solutions and how they meet identified needs are summarised and documented.
1.3 Technology used in developed solutions is identified and the relevant features and benefits are explained to the customer.
1.4
1.5
Developed solutions are financially viable for the customer and the provider.
Developed solutions comply with organisational policies and procedures and external regulations.
Range regulations
– statutory, industry, permission to connect approvals.
1.6
1.7
Developed solutions are documented and include cost breakdowns.
Alternative, relevant solutions, drawing on the full range of available products and services which may meet identified customer needs, are offered.
1.8 Developed solutions are complete and available to customers by the agreed time.
Element 2
Disseminate developed solutions to customer needs to interested parties.
Performance criteria
2.1 Developed solutions are documented and presented in a format which meets the needs and expectations of the anticipated readers.
2.2 Solution documentation is accurate and complete.
Range sales, technical, overview, summary, cost.
2.3 Solution documentation is available to authorised personnel by the agreed time.
Range authorised personnel – training consultants, technicians, customers, management.
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New Zealand Qualifications Authority 2020

4947 version 4
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2.4
Element 3
Documentation is filed in the correct place, by the agreed time, and is readily accessed by authorised personnel.
Evaluate solutions developed to satisfy telecommunications customers' needs.
Performance criteria
3.1 Feedback on the effectiveness of developed solutions is obtained from customers.
3.2 Documented feedback summarises the view of customers in relation to meeting the agreed operational needs and expectations and technical performance.
3.3 Options for improved solution development are identified and recommendations are made to relevant, authorised personnel.
3.4 Modifications to developed solution are identified and offered to customers promptly.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation reviewcomments@etito.co.nz
if you wish to suggest changes to the content of this unit standard.
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New Zealand Qualifications Authority 2020