NZQA Expiring unit standard
21208 version 4
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Title
Clean motel exterior windows
Level
2
Purpose
Credits
2
This unit standard is for people working as cleaners in the
motel or backpackers’ accommodation sector.
People credited with this unit standard are able to prepare the
equipment and work area for cleaning, and clean motel exterior
windows.
Classification
Hospitality > Accommodation Services
Available grade
Achieved
Explanatory notes
1
Definitions
Establishment requirements – refer to any policy, procedure, or agreed requirement,
either written or oral, that is made known to the candidate prior to assessment in this
unit standard.
Exterior windows – refer to the exterior surface of windows in motel or backpackers’
accommodation units.
2
Legislation to be complied with includes but is not limited to – Health and Safety in
Employment Act 1992, Innkeepers Act 1962, Privacy Act 1993.
3
For the purpose of this unit standard, evidence will be required that guests are
greeted and treated in all interactions in a polite, friendly, and helpful manner.
4
This unit standard must be assessed against in a realistic workplace environment.
The candidate must be under realistic time pressures, use relevant commercial
equipment, and have realistic customer/staff ratios. Examples for each sector can be
found in AMAP 0112.
Outcomes and evidence requirements
Outcome 1
Prepare the equipment and work area for cleaning.
Evidence requirements
1.1
Guest accommodation is confirmed as vacant before cleaning is commenced in
accordance with establishment requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 20164
NZQA Expiring unit standard
1.2
21208 version 4
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Cleaning equipment and materials are prepared and ready for use in
accordance with establishment requirements.
Outcome 2
Clean motel exterior windows.
Evidence requirements
2.1
Correct cleaning materials are used for external windows in accordance with
establishment requirements.
2.2
Cleaning solution is applied and removed leaving glass clean in accordance
with establishment requirements.
2.3
Maintenance requirements for motel exterior windows are identified and
reported in accordance with establishment requirements.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
26 January 2005
31 December 2017
Rollover and
Revision
2
19 September 2008
Review
3
20 November 2009
31 December 2017
Review
4
20 February 2014
31 December 2017
31 December 2017
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 20164
NZQA Expiring unit standard
21208 version 4
Page 3 of 3
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 20164