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Plan and lead meetings to solve problems and make decisions for
telecommunications operations
Level
4
Credits
4
Purpose
This unit standard is for people who currently work, or intend to work, in
supervisory or management positions in the telecommunications industry.
People credited with this unit are able to:
– plan meetings to solve problems and make decisions for
telecommunications operations; and
– lead meetings to solve problems and make decisions for
telecommunications operations.
Subfield
Telecommunications
Domain
Telecommunications - Organisational Operation and
Control
Status
Registered
Status date
20 September 2002
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard has been developed for learning and assessment in the
workplace.
 New Zealand Qualifications Authority 2016
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2
References
Human Rights Act 1993;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
and all subsequent amendments and replacements.
3
Definition
Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
4
Range
a The phrase in accordance with current industry practice is implicit in all
performance criteria in this unit standard.
b Meetings may be formal, informal, technical, task oriented, disciplinary; they may
comprise focus groups for sales, suppliers, financial, or management activities;
they may be regular, one off, one-on-one or one-on-group.
c Evidence is required of at least five meetings falling within the specification of
Special Note 3b.
Elements and performance criteria
Element 1
Plan meetings to solve problems and make decisions for telecommunications operations.
Performance criteria
1.1
The aims and objectives of the meeting are clear, concise, and documented in
the agreed format.
Range
1.2
Meeting invitations are extended to people who can make positive contributions
to the desired meeting outcome, in a time-frame that allows for complete
preparation for the meeting, and meeting numbers constitute a quorum.
Range
1.3
typical formats include – written, house style, electronic, hard
copy.
typical participants include – peers, colleagues, management,
subordinates, specialists, guest speakers.
The meeting venue and equipment is selected to support the purpose of the
meeting and aid in the problem solving and decision making process.
Range
typical selection considerations include – meeting room’s; size,
shape, acoustics, video, audio conferencing, overhead projectors,
audio-visual equipment, microphone systems.
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1.4
The selected venue is private, free from interruptions, and utilities are available
and adjusted to suit the participants’ needs.
Range
1.5
The agenda, and other supporting information for the meeting, is complete,
accurate, includes purpose, venue, date and time, other participants and leader
of the meeting, and is available in a timeframe that allows participants to
prepare for the meeting and to make the most effective contribution.
Range
1.6
typical utilities – light, power, connecting leads, sound, heating, air
conditioning, toilets.
typical supporting information includes – brochures, documents,
reports, ancillary information that would enhance understanding of
the issues and be helpful in achieving the desired meeting
outcome.
The meeting agenda allows for social interchange and comfort breaks.
Element 2
Lead meetings to solve problems and make decisions for telecommunications operations.
Performance criteria
2.1
Communication to participants of emergency safety procedures, meeting
purpose, and timeframe for the meeting, is clear and concise at meeting
commencement.
2.2
Information and summaries presented to the meeting are clear, relevant,
constructive, and are timed to support a positive meeting outcome.
2.3
Active participation and positive contributions which enhance decision making
are encouraged from participants and acknowledged.
2.4
Meeting topics are prioritised and discussion time is allocated according to
importance, urgency, and complexity.
2.5
Meeting leadership methods and styles are clear, focused, and enhance
problem solving and decision making.
Range
2.6
typical methods – facilitative, group discussion, brain storming,
decision and or priority matrix, multi-voting;
typical styles – win/win, negotiative, problem solving.
Cultural protocols and sensitivities relevant to meeting participants are
respected.
Range
typical considerations include – etiquette, timing, body language,
advocates, elders, individual status, language, intonation, personal
presentation, dress, national, international.
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2.7
Agreed solutions and decisions are clear, accurate, include a timeframe for
action, and are within the authority of the meeting participants to implement,
follow up, or seek authority.
2.8
Accurate records of discussions, solutions, and decisions made are
communicated to interested parties in a format and timeframe that meets the
requirements of the end-user.
Range
typical records – minutes of meeting, notes of proceedings, action
point lists.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016