4899 version 5
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Assess an individual's performance and competence and give feedback
in telecommunications operations
Level
5
Credits
6
Purpose
This unit standard is for people who currently work, or intend to work, in
supervisory or management positions and will be involved in monitoring and
assessing the performance of staff.
People credited with this unit standard are able to:
– assess the performance and competence of individuals in
telecommunications operations; and
– provide feedback to individuals on their performance in
telecommunications operations.
Subfield
Telecommunications
Domain
Telecommunications - Organisational Operation and
Control
Status
Registered
Status date
20 September 2002
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard has been developed for learning and assessment in the
workplace.
 New Zealand Qualifications Authority 2016
4899 version 5
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2
References
Employment Relations Act 2000;
Human Rights Act 1993;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
and all subsequent amendments and replacements.
3
Definition
Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
4
Range
The phrase in accordance with current industry practice is implicit in all performance
criteria in this unit standard.
Elements and performance criteria
Element 1
Assess the performance and competence of individuals in telecommunications operations.
Performance criteria
1.1
Identified performance requirements of individuals are complete, accurate,
applicable, relevant, and current.
Range
1.2
typical requirements of individuals include – tasks, skills,
knowledge, attitudes, attributes, activities, effectiveness,
efficiency, quality and quantity.
Identified assessment policies and procedures are complete, accurate, relevant,
and complied with.
Range
assessment policies and procedures – company policy and
guidelines, legal, statutory, employment contracts, privacy,
confidentiality.
1.3
Agreed performance standards are available to the person being assessed, in a
timeframe that meets their needs.
1.4
Selected assessment methods are relevant, fair, accurate, and known to the
person being assessed.
1.5
Collected assessment information is complete, agreed with the assessee as
accurate, and recorded in the agreed format for future reference.
1.6
Assessment of individuals is continuous and meets the agreed development
needs of the person being assessed.
1.7
Assessment documentation is complete, accurate, current, stored in the agreed
format, and is available to authorised users.
 New Zealand Qualifications Authority 2016
4899 version 5
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1.8
Identified constraints to individual performance are acted upon on discovery,
and options implemented to optimise performance.
Range
typical constraints may include but are not limited to –
organisational, resources, training and development, budgetary.
Element 2
Provide feedback to individuals on their performance in telecommunications operations.
Performance criteria
2.1
Feedback is factual, accurate, concise, continuous, and provides constructive
suggestions and encouragement for future performance improvement.
Range
feedback – verbal, written;
typical suggestions – advice, counselling, training and
development, job shadowing, job rotation.
2.2
Feedback is relevant to the agreed performance standards and is given in a
manner, time, and place that respects the sensitivities and culture of the person
being assessed.
2.3
Identified assessment results are communicated in a format and timeframe that
meet organisational and individual needs, and include agreed performance
improvements.
2.4
Opportunities are provided for individuals to comment on, agree with, and/or
appeal against assessments, and assessment systems and procedures.
Range
one on one, with another assessor, manager, colleague.
2.5
Feedback recognises performance and achievement, and individuals are
encouraged to assess their own performance.
2.6
Details of action to be taken as a result of feedback are accurate and comply
with organisational procedures.
Range
2.7
typical feedback – praise, warnings, demotion, promotion, financial
reward (both positive and negative).
Records of feedback are accurate, current, maintained in a secure environment,
and are available to authorised users.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
 New Zealand Qualifications Authority 2016
4899 version 5
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Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016