4897 version 5
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Plan and allocate work to individuals and teams in telecommunications
operations
Level
4
Credits
4
Purpose
This unit standard is for people who are responsible for planning and
allocating work to others in telecommunications operations.
People credited with this unit standard are able to:
– plan work and work methods for individuals and teams in
telecommunications operations; and
– allocate work to individuals and teams in telecommunications operations.
Subfield
Telecommunications
Domain
Telecommunications - Organisational Operation and
Control
Status
Registered
Status date
20 September 2002
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard has been developed for learning and assessment in the
workplace.
 New Zealand Qualifications Authority 2016
4897 version 5
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2
References
Employment Relations Act 2000;
Human Rights Act 1993;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
and all subsequent amendments and replacements.
3
Definition
Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
4
Range
a The phrase in accordance with industry practice is implicit in all elements and
performance criteria in this unit standard.
b Customers may be internal or external to the organisation and may include end
users and clients.
Elements and performance criteria
Element 1
Plan work and work methods for individuals and teams in telecommunications operations.
Performance criteria
1.1
Individuals and teams are encouraged to contribute to work plans and, where
suggestions can be implemented, work methods reflect the views of those
involved in the work.
Range
subordinates, colleagues, specialists, team members.
1.2
Agreed plans for work and work methods are clear and concise, and specify the
activities to be performed and agreed performance standards.
1.3
Work plans are complete, comply with relevant regulations, and meet
organisational and customer procedures and requirements.
Range
typical regulations – legal, statutory, local body, employment
contracts;
typical requirements – instructions, work orders, budget,
timeframe, quality.
1.4
Agreed work methods and activities optimise the use of available materials,
capital, and people.
1.5
Planned work and work methods are communicated to end users in a format
and timeframe that allows full preparation for the planned work to be made.
Range
1.6
typical formats include – letter, fax, memo, contract, e-mail.
Contingencies for variations to work are considered and included in work plans.
 New Zealand Qualifications Authority 2016
4897 version 5
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Element 2
Allocate work to individuals and teams in telecommunications operations.
Performance criteria
2.1
Allocated work is complete, clear, concise, and optimises existing resources.
Range
typical considerations in allocating work include – responsibilities,
limits of authority, tasks, activities;
existing resources – human, physical, materials, equipment, tools,
vehicles, plant.
2.2
Work instructions are provided in a manner and at a level and pace that ensure
the understanding and acceptance by the end-user.
2.3
The allocation of work is fair, consistent, and relevant to the competence of
individuals and teams.
2.4
Planned contingencies are implemented as required, and the impact of changes
to work allocation on results is minimised.
Range
2.5
changes may typically impact upon – costs, time, quality, service.
Case studies and case histories are used to evaluate and improve current work
practices.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016