NZQA Expiring unit standard
11960 version 4
Page 1 of 3
Title
Receive inwards goods in a retail or distribution environment
Level
3
Credits
2
Purpose
People credited with this unit standard are able to receive and
record receipt of inwards goods in a retail or distribution
environment.
Classification
Retail, Distribution, and Sales > Stock Control
Available grade
Achieved
Explanatory notes
1
The following unit standard may be considered relevant to and/or supportive of this
unit standard, but is not a prerequisite unit standard: Unit 11958, Demonstrate
knowledge of stock management procedures and systems in a retail or distribution
environment.
2
Performance of the outcomes of this unit standard must comply with the
requirements of the following: Health and Safety in Employment Act 1992; and
Health and Safety Regulations 1995.
3
Definitions
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Retail or distribution environment refers to workplaces where the primary focus is on
customers purchasing goods and/or services.
This unit standard is
Outcomes and evidence requirements
expiring
Outcome 1
Receive inwards goods in a retail or distribution environment.
Evidence requirements
1.1
Documentation and labels received with goods are checked for accuracy.
1.2
Discrepancies between inwards goods and accompanying documentation are
identified, and corrective action is taken in accordance with organisational
procedures.
Range
ServiceIQ
SSB Code 9068
discrepancies may include but are not limited to – product, product
description, storage case quantity, product quantity, product
quality and/or presentation, pallet configuration, date code;
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
11960 version 4
Page 2 of 3
corrective action may include but is not limited to – return goods,
separate goods, store goods for return, notify supervisor, generate
credit note.
1.3
Inwards goods are unloaded and moved in a manner that protects goods from
damage.
1.4
Damaged and faulty goods are identified, and corrective action is taken in
accordance with organisational procedures.
Range
1.5
Storage requirements of inwards goods are met in accordance with
organisational procedures.
Range
1.6
corrective action may include but is not limited to – return goods,
separate goods, store goods for return, notify supervisor, generate
credit note.
requirements may include but are not limited to – temperature,
light, fragility, humidity, security, identification.
Safe work practices are used to unload and move goods in accordance with
organisational procedures.
Outcome 2
Record receipt of inwards goods in a retail or distribution environment.
Evidence requirements
2.1
Record of receipt of inwards goods is accurate, complete, and filed, in
accordance with organisational procedures.
2.2
Record of discrepancies and returned goods is accurate, complete, and filed in
accordance with organisational procedures.
This unit standard is
expiring
Replacement information
This unit standard, unit standard 12001, and unit
standard 19582 have been replaced by unit standard
28504.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
11960 version 4
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Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 October 1997
31 December 2016
Review
2
29 July 2002
31 December 2016
Review
3
21 November 2008
31 December 2016
Review
4
16 April 2015
31 December 2017
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016