POSITION DESCRIPTION
TITLE:
FLSA STATUS:
Instructional Service Center (ISC)
Technician
Non-Exempt
CATEGORY:
Classified
GRADE:
C
JOB SUMMARY: Provide a variety of technical and instructional support to faculty, staff and students
throughout the college district. Daily operations include print shop/secretarial/technical support services;
photocopying, word processing, mail distribution, message center, fax services, binding/finishing and
distribution of supplies.
ESSENTIAL FUNCTIONS:
YEARLY
PERCENT OF
TIME
30%
1.
Receive, sort, log, price, prioritize, complete, and file all walk-ins and electronic
photocopying requests for faculty, staff and students. Stock, operate and maintain
copiers; maintain confidentiality of exams and sensitive materials. Provide
customer service and monitor job quality.
2.
Complete and proofread word processing requests for faculty ranging from routine
correspondence, exams, class handouts, course syllabi, highly complex statistical
and/or scientific materials, reports, and publications. Create data CDs and design
graphics for faculty requests and in-house forms.
25%
3.
Receive, sort and distribute EPCC district/postal mail into faculty/staff mailboxes;
trace and re-route misdirected mail; receive and log all hand-carry mail; notify
recipients of incoming packages, distribute, monitor and collect completed faculty
evaluation packets; receive completed student surveys; receive/disseminate district
wide testing service exams; distribute city directories.
20%
4.
Respond to customer inquiries; receive messages and distribute to adjunct faculty
mail folders; re-route misdirected calls; receive/send faxes for faculty and
students; set-up mailboxes/mail folders for faculty and staff on a semester basis.
Collect district wide data for EPCC Employee Master List and disseminate to
other departments when complete.
5%
5.
Operate/maintain and perform minor repairs and some routine maintenance of
auxiliary equipment. Report major mechanical failures and fill out necessary
paperwork for service repair and keep records of maintenance.
5%
6.
Collect, sort, file data, prepare monthly copy/supply billings and distribute to budget
heads. Prepare journal entries and production reports; price, process and deliver
supply requests. Assist in the inventory control process.
5%
7.
Assist with the training of new department staff; attend training/developmental
workshops, and participate in institutional committees; provide work direction to
5%
Revised: 12/12/07 & 6/1/11 & 2/6/15
Effective: 9/1/03
Page 1 of 5
assigned staff. Operate as Lead when ISC Supervisor is absent and adhere to
EPCC policies and procedures.
8.
Perform other duties as assigned.
5%
REPORTING RELATIONSHIP: ISC Supervisor
SUPERVISORY RESPONSIBILITIES: Provide work direction to assigned staff.
ESSENTIAL QUALIFICATIONS:
EDUCATION: One year of college or equivalent.
EXPERIENCE: Two (2) years of experience.
SPECIAL SKILLS AND ABILITIES:
1.
Skills/Abilities:
 Ability to work flexible work schedules to include evenings and weekends;
 Strong interpersonal and organizational skills;
 Problem solving skills;
 Ability to work independently;
 Ability to work flexible work schedules;
 Effective written and oral communication skills;
 Ability to establish and maintain cooperative working relationships within the
department and customers;
 Proficient in math and computer skills;
 Ability to work in a diverse environment and be sensitive to issues of diversity and
inclusion.
2.
Equipment Used: Personal Computer, fax, telephone, copier, and other equipment
associated with an office/print shop environment.
3.
Software Used: MS Word, MS Office Publisher, MS Office Excel, MS Office PowerPoint,
MS Office Outlook, administrative software system, Adobe Acrobat Pro, Adobe Illustrator,
internet, test banks, and other software associated with office/print shop environment.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use
hands to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
The employee is occasionally required to climb or balance and taste or smell. The employee must
regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception and ability
to adjust focus.
Revised: 12/12/07 & 6/1/11 & 2/6/15
Effective: 9/1/03
Page 2 of 5
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, counseling, and/or influencing people are
important in achieving job objectives, causing action, understanding others, or changing behavior;
and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. While performing the duties of this
Job, the employee is regularly exposed to moving mechanical parts and high, precarious places. The
employee is frequently exposed to fumes or airborne particles and risk of electrical shock. The
employee is occasionally exposed to outside weather conditions; extreme cold and extreme heat.
The noise level in the work environment is usually very loud.
Revised: 12/12/07 & 6/1/11 & 2/6/15
Effective: 9/1/03
Page 3 of 5
POSITION TITLE:
Instructional Service Center (ISC) Technician
PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands and work
environment factors described below are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
PHYSICAL ACTIVITIES:
None
Amount of Time
Under 1/3
1/3 to 2/3
Stand
Walk
Sit
Use hands to finger, handle or feel
Reach with hands and arms
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
X
X
Talk
Hear
Taste
X
Smell
WEIGHT and FORCE
DEMANDS:
X
None
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
WORK ENVIRONMENT:
Wet or humid conditions(non-weather)
Amount of Time
Under 1/3
1/3 to 2/3
X
X
X
None
X
Amount of Time
Under 1/3
1/3 to 2/3
Fumes or airborne particles
X
X
Outdoor weather conditions
X
X
X
Extreme cold(non-weather)
Extreme hot (non-weather)
Risk of electrical shock
Risk of radiation
Vibration
Over 2/3
X
X
Work in high, precarious places
Work with explosives
Over 2/3
X
X
Work near moving mechanical parts
Toxic or caustic chemicals
Over 2/3
X
X
X
X
X
X
X
X
X
VISION DEMANDS:
Required
No special vision requirements
Close vision (clear vision at 20 inches or less)
Distance vision (Clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision
Depth perception
Ability to adjust focus
Revised: 12/12/07 & 6/1/11 & 2/6/15
Effective: 9/1/03
X
X
X
X
X
X
Page 4 of 5
NOISE LEVEL:
Exposure Level
Very quiet
Quiet
Moderate
Loud
Very Loud
X
The intent of this job description is to provide a representative and level of the types of duties and
responsibilities that will be required of positions given this title and shall not be construed as a declaration of
the total of the specific duties and responsibilities of any particular position. Employee may be directed to
perform job-related tasks other than those specifically present in this description.
I certify that I have received a copy of this job description. I have read and understand the duties and
responsibilities of this position.
X
Employee Signature
Revised: 12/12/07 & 6/1/11 & 2/6/15
Effective: 9/1/03
Date
Page 5 of 5