POSITION DESCRIPTION TITLE: FLSA STATUS: Instructional Service Center (ISC) Technician Non-Exempt CATEGORY: Classified GRADE: C JOB SUMMARY: Provide a variety of technical and instructional support to faculty, staff and students throughout the college district. Daily operations include print shop/secretarial/technical support services; photocopying, word processing, mail distribution, message center, fax services, binding/finishing and distribution of supplies. ESSENTIAL FUNCTIONS: YEARLY PERCENT OF TIME 30% 1. Receive, sort, log, price, prioritize, complete, and file all walk-ins and electronic photocopying requests for faculty, staff and students. Stock, operate and maintain copiers; maintain confidentiality of exams and sensitive materials. Provide customer service and monitor job quality. 2. Complete and proofread word processing requests for faculty ranging from routine correspondence, exams, class handouts, course syllabi, highly complex statistical and/or scientific materials, reports, and publications. Create data CDs and design graphics for faculty requests and in-house forms. 25% 3. Receive, sort and distribute EPCC district/postal mail into faculty/staff mailboxes; trace and re-route misdirected mail; receive and log all hand-carry mail; notify recipients of incoming packages, distribute, monitor and collect completed faculty evaluation packets; receive completed student surveys; receive/disseminate district wide testing service exams; distribute city directories. 20% 4. Respond to customer inquiries; receive messages and distribute to adjunct faculty mail folders; re-route misdirected calls; receive/send faxes for faculty and students; set-up mailboxes/mail folders for faculty and staff on a semester basis. Collect district wide data for EPCC Employee Master List and disseminate to other departments when complete. 5% 5. Operate/maintain and perform minor repairs and some routine maintenance of auxiliary equipment. Report major mechanical failures and fill out necessary paperwork for service repair and keep records of maintenance. 5% 6. Collect, sort, file data, prepare monthly copy/supply billings and distribute to budget heads. Prepare journal entries and production reports; price, process and deliver supply requests. Assist in the inventory control process. 5% 7. Assist with the training of new department staff; attend training/developmental workshops, and participate in institutional committees; provide work direction to 5% Revised: 12/12/07 & 6/1/11 & 2/6/15 Effective: 9/1/03 Page 1 of 5 assigned staff. Operate as Lead when ISC Supervisor is absent and adhere to EPCC policies and procedures. 8. Perform other duties as assigned. 5% REPORTING RELATIONSHIP: ISC Supervisor SUPERVISORY RESPONSIBILITIES: Provide work direction to assigned staff. ESSENTIAL QUALIFICATIONS: EDUCATION: One year of college or equivalent. EXPERIENCE: Two (2) years of experience. SPECIAL SKILLS AND ABILITIES: 1. Skills/Abilities: Ability to work flexible work schedules to include evenings and weekends; Strong interpersonal and organizational skills; Problem solving skills; Ability to work independently; Ability to work flexible work schedules; Effective written and oral communication skills; Ability to establish and maintain cooperative working relationships within the department and customers; Proficient in math and computer skills; Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion. 2. Equipment Used: Personal Computer, fax, telephone, copier, and other equipment associated with an office/print shop environment. 3. Software Used: MS Word, MS Office Publisher, MS Office Excel, MS Office PowerPoint, MS Office Outlook, administrative software system, Adobe Acrobat Pro, Adobe Illustrator, internet, test banks, and other software associated with office/print shop environment. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Revised: 12/12/07 & 6/1/11 & 2/6/15 Effective: 9/1/03 Page 2 of 5 INTERPERSONAL SKILLS: Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and high, precarious places. The employee is frequently exposed to fumes or airborne particles and risk of electrical shock. The employee is occasionally exposed to outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually very loud. Revised: 12/12/07 & 6/1/11 & 2/6/15 Effective: 9/1/03 Page 3 of 5 POSITION TITLE: Instructional Service Center (ISC) Technician PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands and work environment factors described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. PHYSICAL ACTIVITIES: None Amount of Time Under 1/3 1/3 to 2/3 Stand Walk Sit Use hands to finger, handle or feel Reach with hands and arms Climb or balance X Stoop, kneel, crouch, or crawl X X X Talk Hear Taste X Smell WEIGHT and FORCE DEMANDS: X None Up to 10 pounds Up to 25 pounds Up to 50 pounds Up to 100 pounds More than 100 pounds WORK ENVIRONMENT: Wet or humid conditions(non-weather) Amount of Time Under 1/3 1/3 to 2/3 X X X None X Amount of Time Under 1/3 1/3 to 2/3 Fumes or airborne particles X X Outdoor weather conditions X X X Extreme cold(non-weather) Extreme hot (non-weather) Risk of electrical shock Risk of radiation Vibration Over 2/3 X X Work in high, precarious places Work with explosives Over 2/3 X X Work near moving mechanical parts Toxic or caustic chemicals Over 2/3 X X X X X X X X X VISION DEMANDS: Required No special vision requirements Close vision (clear vision at 20 inches or less) Distance vision (Clear vision at 20 feet or more) Color vision (ability to identify and distinguish colors) Peripheral vision Depth perception Ability to adjust focus Revised: 12/12/07 & 6/1/11 & 2/6/15 Effective: 9/1/03 X X X X X X Page 4 of 5 NOISE LEVEL: Exposure Level Very quiet Quiet Moderate Loud Very Loud X The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employee may be directed to perform job-related tasks other than those specifically present in this description. I certify that I have received a copy of this job description. I have read and understand the duties and responsibilities of this position. X Employee Signature Revised: 12/12/07 & 6/1/11 & 2/6/15 Effective: 9/1/03 Date Page 5 of 5