POSITION DESCRIPTION
TITLE:
FLSA STATUS:
Dispatcher
Non-Exempt
CATEGORY:
GRADE:
Classified
C
JOB SUMMARY: Operate the two-way base station radio communications system. Receive incoming
calls regarding emergencies/non-emergency assistance within the College District and general public.
Determine situation and level of priority; dispatch units in accordance with established procedures and
notify appropriate personnel as needed.
ESSENTIAL FUNCTIONS:
YEARLY
PERCENT OF
TIME
25%
1.
Responsible for operating the district two-way radio communications system.
Receive incoming telephone calls regarding crimes, disturbances, fires, medical or
police emergencies/non-emergency assistance within the College District and
general public. Determine situation and level of priority and dispatch police
officers and/or security personnel to situations requiring police intervention and/or
assistance.
Relay information and messages to and from emergency sites, to
officers and emergency response personnel or other law enforcement agencies.
May maintain contact with caller until responders arrive. Handle inquiries from
officers on stolen vehicles, vehicle registrations, and request for traffic and
criminal warrant checks on individuals.
2.
Provide onsite technical support to the Police Department. Enter, update, and
retrieve information from the NCIC/TCIC network and computerized data system,
as requested. Maintain recorded details of telephone calls/radio dispatches, and
messages. Receive, mark, and store evidence for officers on pending criminal
cases. Issue and collect vehicle and/or facilities keys to/from officers, security
guards, faculty, staff and custodial personnel.
25%
3.
Observe and reset the building intrusion detection/alarm system and card reader
access. Observe scanned maps of the district fire alarm system and video
surveillance system which includes parking lots, buildings, vehicles and
individuals. Dispatch officers to check when necessary.
25%
4. Provide onsite clerical support by maintaining a variety of logs; tracking room
20%
request activities, property control records and inventory of police department
property. Process and log background checks. Assist with coverage of front
office when short staffed. Issue temporary parking permits and equipment to
students with disabilities. Receive and issue lost and found property and answer
district phone calls after normal business hours.
5.
Other duties as assigned.
5%
REPORTING RELATIONSHIP: Lieutenant on Duty
SUPERVISORY RESPONSIBILITIES: None
Revised: 8/29/12
Effective: 05/01/04
Page 1 of 5
ESSENTIAL QUALIFICATIONS:
EDUCATION: High School diploma or equivalent.
EXPERIENCE: One (1) year experience.
CERTIFICATIONS/LICENSURES: Certified in Law enforcement information databases:
National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) database;
National Law Enforcement Telecommunication System (NLETS) by State agency or within six (6)
months from the date of hire.
SPECIAL SKILLS AND ABILITIES:
1.
Skills/Abilities:
Must pass state and national fingerprint-based record check.
Must pass background investigation.
Must not have any criminal convictions as mandated by TCIC/NCIC/TLETS.
Strong ability to communicate effectively, both, oral and written.
Knowledge and ability to use radio communications systems.
Ability to listen to and understand information from others.
Ability to speak clearly so others can understand.
Strong interpersonal skills.
Ability to analyze complex or difficult situations quickly, objectively, and act
accordingly.
Ability to cope with situations firmly, courteously, tactfully and with respect for
others.
Position requires working day shift, evening shift, graveyard shift and extended work
hours to include weekends and holidays.
Must be able to be contacted by phone when needed.
Position requires being reliable, responsible, dependable, and fulfilling obligations.
2.
Equipment Used: Personal computer and a variety of equipment associated with a
general office environment.
3.
Software Used: A variety of word processing, spreadsheet database, e-mail, and
presentation software.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to sit; use hands to
handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required
to stand or walk. The employee must frequently lift and/or move up to 10 pounds and
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception and ability
to adjust focus.
Revised: 8/29/12
Effective: 05/01/04
Page 2 of 5
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, negotiating, selecting, developing, and
motivating people are important to the highest degree due to constant interaction with other
people, at any level within the organization or the community, position’s accountability for the
development, motivation, assessment, and reward of employees, and to deal with irrational
situations where the outcome is unpredictable.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. The noise level in the work
environment is usually moderate.
Revised: 8/29/12
Effective: 05/01/04
Page 3 of 5
POSITION TITLE:
Dispatcher
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
The physical demands and work environment factors described below are representative of those that must
be met by an employee to successfully perform the essential functions of this job.
PHYSICAL ACTIVITIES:
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Use hands to finger, handle or feel
X
Reach with hands and arms
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk
X
Hear
X
Taste
X
Smell
X
WEIGHT and FORCE
DEMANDS:
None
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
WORK ENVIRONMENT:
Wet or humid conditions(non-weather)
Work near moving mechanical parts
Work in high, precarious places
Fumes or airborne particles
Toxic or caustic chemicals
Outdoor weather conditions
Extreme cold(non-weather)
Extreme hot (non-weather)
Risk of electrical shock
Work with explosives
Risk of radiation
Vibration
Over 2/3
X
X
X
None
X
X
X
X
X
X
X
X
X
X
X
X
VISION DEMANDS:
No special vision requirements
Close vision (clear vision at 20 inches or less)
Distance vision (Clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision
Depth perception
Ability to adjust focus
Revised: 8/29/12
Effective: 05/01/04
Amount of Time
Under 1/3
1/3 to 2/3
X
X
Amount of Time
Under 1/3
1/3 to 2/3
Over 2/3
Required
X
X
X
X
X
X
Page 4 of 5
NOISE LEVEL:
Very quiet
Quiet
Moderate
Loud
Very Loud
Exposure Level
X
The intent of this job description is to provide a representative and level of the types of duties and
responsibilities that will be required of positions given this title and shall not be construed as a declaration
of the total of the specific duties and responsibilities of any particular position. Employee may be directed
to perform job-related tasks other than those specifically present in this description.
I certify that I have received a copy of this job description. I have read and understand the duties and
responsibilities of this position.
X
Employee Signature
Revised: 8/29/12
Effective: 05/01/04
Date
Page 5 of 5