POSITION DESCRIPTION
TITLE:
FLSA STATUS:
Certification Specialist
Non-Exempt
CATEGORY:
GRADE:
Classified
C
JOB SUMMARY: Advise students on VA certification eligibility and benefits.
ESSENTIAL FUNCTIONS:
YEARLY
PERCENT OF
TIME
1. Receive, set-up, update, verify, maintain and monitor student files; advise
students on degree plans, degree changes, and courses allowed by VA
regulations; verify files twice a year for state and federal audits to ensure
compliance with regulatory agencies.
65%
2. Provide clerical services such as processing a variety of student
information, including status changes, electronic certifications and degree
changes; receive and prepare correspondence and certification paperwork;
coordinate documentation with other campus departments. Answer
telephone, take messages, route calls and respond to and refer student
questions. Fax and e-mail information as required.
25%
3. Research, retrieve and compile data to produce rather detailed reports;
provide enrollment counts and prepare monthly status reports; exchange
information with internal and external departments and agencies to explain
policies, procedures, rules and regulations governing department
functions.
10%
REPORTING RELATIONSHIP: Manager, Veterans’ Affairs Programs; Veterans’ Affairs Advising
Manager
ESSENTIAL QUALIFICATIONS:
EDUCATION: One year of college or equivalent.
EXPERIENCE: Two (2) years of experience.
CERTIFICATIONS/LICENSURES: None
SPECIAL SKILLS AND ABILITIES:
1. Skills/Abilities: Strong computer skills, good communication skills, and ability to
reason and make decisions; good public relations skills, a team players attitude and
the ability to work independently in a high pressure environment.
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2. Equipment Used: Personal Computer, fax, telephone, copier, and other equipment
associated with an office environment.
3. Software Used: A variety of word-processing, spreadsheet, database, e-mail, and
presentation software.
PHYSICAL REQUIREMENTS:
Duties require little physical effort in work with light (up to 10lbs), easy to handle
materials. Duties performed causes light fatigue of eyes, fingers, or other faculties due
to long periods of standing, sitting, and/or repetitive motion.
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, counseling, and/or influencing people are
important in achieving job objectives, causing action, understanding others, or changing
behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point
of view of others.
WORKING CONDITIONS:
Job is performed in general office or comparable working area with many and frequent
distractions such as noise, interruptions, or congested work areas with exposure to some
disagreeable elements.
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