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Chapter 16 Homework Questions
True or False. Type in a "T" or "F" in the blank to the left of the question.
___ 1. Job opportunities in the computer industry can be found in companies that develop software.
___ 2. Systems integrator is a popular job title involving the design and manufacture of computer equipment.
___ 3. A programmer/analyst would be responsible for analyzing software requirements, designing software solutions, and overseeing the software development process.
___ 4. According to the text, a Web developer with a Bachelor of Science in Information Technology makes, on average, $52,000/year.
___ 5. Job titles one might find in an Operations Department are, computer operator, data communications analyst, and network administrator.
___ 6. Sales representatives must have a general understanding of computers and a specific knowledge of the product they are selling.
___ 7. Being a service and repair technician is an easy job for individuals who like to troubleshooting and solve problems.
___ 8. Companies are not looking for certified professionals with the knowledge and skills to work with and maintain complex systems.
___ 9. Certifications offer many benefits to companies and employees.
___ 10. If you fail to pass a certification test, you do not have to pay to retake the test.
___ 11. Most certifications expire after a set time period because product-based skills remain current for only about 24 months.
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Multiple Choice. Type your choice for the most correct option in the blank on the left.
___ 12. The computer industry has annual sales of nearly ___________. a. $400 million b. $400 billion c. $400 thousand d. $800 million
___ 13. In many companies, the ___________ includes professionals who set up and manage the computer equipment and software to ensure that it produces information for the end user. a. IT department b. Networking department c. operations department d. Sales department
___ 14. The jobs in an IT department fall into five main groups; management, operations, system development, technical services, and _______ a. Sales c. programming b. End-user computing d. analyst
___ 15. Someone who draws upon his or her experiences to give advice to others is called a(n)

______________. a. Busy body b. Manager
___ 16. An example of hardware certification is: c. counselor d. consultant a. A+ b. UNIX c. Java d. Oracle DBA
___ 17. The __________ develop system software such as operating systems, utilities, and software drivers. a. Programmer b. Software engineer c. analyst d. project engineer
___ 18. A(n)_____ is a collection of people with common computer equipment or software interests that meets regularly to share information. a. User group b. Data processing group c. computer club d. none of the above
___ 19. _________ companies manufacture and distribute computer systems and computer-related equipment. a. Hardware b. Software c. networking d. programming
___ 20. The most frequently encountered format for a certification exam is ___________. a. Hands-on b. Multiple-choice c. adaptive testing d. simulation
___ 21. _______ is a way for employers to ensure a level of competency, skills, or quality in a particular area. a. Testing b. Certification c. performance reviews d. pay raises
___ 22. An office manager has excelled in word processing, spreadsheets, and desktop publishing. He would most likely be interested in a(n) __________ certification. a. Database b. Operating system c. hardware d. software applications
___ 23. Cisco, Computing Technology Industry, Microsoft, and Novell are companies that have __________ certifications. a. Internet b. Software c. network d. hardware
___ 24. All of the following are factors to consider in selecting a certification except: a. Examine employment projections b. Read evaluations of certifications. c. Do not talk to people in the industry d. Look at job listings
___ 25. _______ analyze a person’s responses while taking a certification test. a. Sylvan Prometrics b. Certification sponsors c. CAT d. Virtual University Enterprises